General Policies & Fine Print
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - Spring Breakers are not permitted at hotel. A student group consist of those that travel without parent supervision or a responsible adult in each room. This could refer to but not limited to high school or college students booking multiple rooms. The hotel reserves the right to deny lodging to any reservations of this type. This hotel cannot guarantee a spring-break-free environment.
General Information - Room taxes and service fees are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.
Customer Ratings & Reviews
TripAdvisor Traveler Rating7748 reviews
My wife and I thoroughly enjoyed our stay and the couple's massage. The massage therapists were friendly and helpful. The lockers rooms were beautiful and relaxing. The front desk staff was professional and friendly in getting us set up, and accommodating to our schedule.
Beautiful & Luxurious !
We stayed for my friends wedding and everything from the champagne welcome and golf cart ride to our room, to the fast and seamless checkout process was incredible. The entire property was clean and the grounds were beautiful! Restaurants were amazing with so many options and delicious food. Staff members were so nice, helpful, and a pleasure to be around. Will be recommending to friends and family!
Decent, but Not worth the price..
For over a thousand a night, I expected more. The property is beautiful and very large. The food was not very good, especially after the hour long wait at Oceana. Himitsu the hibachi restaurant which only has 3 hibachi tables, didn't really have hibachi options on the menu for the other tables lol. totally random menu. The "beach bar" with the swing chairs closes at 5pm.... Pool was huge, I just can't stand the bars having the absolute most disgusting liquor options. Older crowd, probably there to golf and drink mudslides, but for the price my wife and I would like a better options of liquor. Im a big tequila guy, and I'm not drinking Jose Cuervo or the plastic bottle of god knows what. Food was subpar all around ( again for the price).... I heard lots of others complaining that golf was over $300 a round, although we didn't play. Our Swim up garden view room, had a view of another building, no garden, you're just connected with everyone else 2 feet away. We always make the best of it, but there's better options at that price point.
I can’t say enough good things about this place. We had our dream vacation and everything was perfect. The staff, food and ambiance were amazing. I hope the staff is compensated well as this was the epitome of customer service. The United States can learn from this resort.
Great Service and Fantastic Views 11 Day Stay
Wow the Staff is so hard working and always happy to serve you . It’s always it’s a pleasure to serve us.Always running and working hard . We upgraded to the Preferred Club well worth it . We had an ocean front suite it was nice and quiet . Breakfast at Oceana was always good and fast to come out . We sat in Emmanuel’s Section by choice almost everyday then he works at the Seaside Grill for Lunch .Always smiling and pleasant . Ana also was fantastic. Some gusts need to learn some manners as they are skipping the line up at lunchtime say 1.30 it’s busy and just setting down at a table . When asked to go back and wait they refused and got belligerent towards the servers . Plus no Tipping either match’s there personality. Food was over all good except didn’t care for the El Patio too salty and spicy. Italian was the best followed by the Oceana we never did the buffets but it looked good. Main Pool was too noisy after the swim up bar opened and people were very loud and drunk and stayed in there all day . Music was also loud and all chairs gone by 7.30 am hence the towel game . Preferred Pool was the best way quieter and more relaxing. Usually one one server running all day too Jorge was great . Golfed here and it was very nice all 3 9 hole courses.Ocean was the best one with the par 3 right on the ocean . One thing is please tip your servers and the people taking care you . It’s not cheap to stay here so what’s an extra $20 per day minimum in tipping . Writing this review on our last day here .