Location
Quintana Roo, MexicoProperty Information
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Resort Details
Hotel Advisories
General Policies & Fine Print
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - Student Groups (Spring Breakers) are not permitted at Hotel.
General Information - Room taxes and service fees are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel
Customer Ratings & Reviews
TripAdvisor Traveler Rating
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A trip for the books!
This trip was one for the books. From the moment we arrived the experience was unmatched. Jesus & the entertainer team were PHENOMENAL. Amazing performances & activities daily & took time with each person to make sure they were having a great time & we’re happy with everything. David in the Preferred Lounge goes above & beyond & has the best customer service I’ve seen. Ezekiel was incredible, he made sure we were taken care of & was just overall amazing!
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20 year EP/CP Delta Sigma Theta reunion
Jesus entrainment Team was amazing! Jesus was the best! I really enjoyed my service. The resort is super clean and beautiful!!. The jr. swim out room was very relaxing and romantic. The room service was extremely quick
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Jesus
Jesus by entertainment was fabulous. He made our trip so special. He taught us how to make special bracelets. Water aerobics was fantastic. I will return to see him and the staff. Our room was fabulous and the food and drinks were great.
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A Must Visit
Loved the staff immensely. All activities were well structured and the faculty was awesome Jesus - entertainment staff went above and beyond to assist whenever needed French toast was to die for and loved the omelet station. I’ll definitely come back
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It was fine
We went to Secrets Playa Mujeres with our friends for a week. Having access to Dreams next door was a highlight as they had nicer pools and an ice cream shop. However, the pools at both Dreams and Secrets were finished in a rough/gritty finish that injured our feet all week. We also had a poor experience with the air conditioning situation. We were informed that the air would be out for a few hours during the day. No worries. Well without any communication from the resort, the air was out all day and all night. Our room was 80 degrees while we were trying to sleep. Miserable. We reached out to maintenance and receieved a reply that it would be fixed soon, but then subsequent messages were ignored. I asked for a manager, and was ignored. There was no apology nor any attempt to make it right by the resort. It quite honestly nearly ruined our trip as we were not able to get any sleep the entire night and were simply miserable. The staff and grounds on the resort are the highlights of the trip. Food was very hit or miss depending on the restaurant.