LocationQuintana Roo, Mexico
General Policies & Fine Print
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - Student Groups (Spring Breakers) are not permitted at Hotel.
General Information - Room taxes and service fees are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel
Customer Ratings & Reviews
TripAdvisor Traveler Rating8375 reviews
Geovany is amazing!!
He made us bracelets and taught us some spanish. I will be visiting again to see him. He was super fun and friendly. I look forward to seeing him everyday. He always has a smile on his face and is always entertaining. We <3 Geovany
Geovany made us bracelets and taught us Spanish!! He led our aerobics class. He made sure we were having fun. Really enjoyed our stay at secrets. He makes the pool days so fun! Such a fun time :) tequila!
Secrets was pretty amazing. The view was excellent from our room. The service was exceptional and all the people were so friendly, even the security guard ;). The staff that helped us really did a great job with service in the resort and wonderful recommendations for things to do/eat in the city.
Fantastic, clean and resort with great beach and staff
Fantastic, clean resort 20 minutes from airport. The beach and ocean were fantastic. Beaches groomed and cleared of any seagrass during the day. Dolphins, jet skis and other water activities within walking distance and at neighboring Dreams hotel. I can not praise the staff enough for their helpfulness and how friendly they are. Several different restaurants and bars to choose from. Nightly entertainment and several different options throughout the day. The spa was very relaxing and worth every penny
Amazing service and experience
This was one of the best all inclusive I’ve been to. Servers at pool, bars and restaurants were always on it. Desires night club was so fun, they start at 11PM which after drinking poolside all day makes it difficult to make it but we did two of the nights. The music was not songs like Sweet Caroline or anything, it was DJ spinning music and they did amazing! We did attend the burlesque show and thought it was great. I had a hot stone massage with Sonia and she was amazing. I like that I’m writing her name here so if/when we go back I would 100% request her. We had a junior suite ocean view and thought our room was great. Room service would say 75 minutes or something like that when we ordered but it never took that long. It seemed to be about 30-45 minutes each time. Food at every place I ate was delicious but I absolutely loved the French restaurant. My one and only complaint which would not apply to everyone is that we had a group of 18 and it was close to impossible for us to all have dinner at one table. Our group had traveled to Secrets the Vine last year and they made accommodations for two of the nights for group dinner. This year after many conversations with concierge I was finally able to get two tables of nine together.