LocationQuintana Roo, Mexico
General Policies & Fine Print
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - Student Groups (Spring Breakers) are not permitted at Hotel.
General Information - Room taxes and service fees are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel
Customer Ratings & Reviews
TripAdvisor Traveler Rating9936 reviews
No complaints here
Secrets Playa Mujeres was better than I expected. We didn't really want the plunge pool Preferred Master Suite, but once we experienced it, we would definitely choose this room again. Special shout out to Isela from Housekeeping... always working, our room was cared for and each request met.
A beautiful Beach Treasure
We were there for a Business Incentive Trip which went very well. The resort did a great job in meeting all our group's needs and they were very accommodating to the Organizers of the meeting. I would highly recommend the resort for group business.
Although slightly dated aspects of the resort (e.g.: rooms could use a refresh and redesign) and some of the desserts were a miss, overall wonderful vacation and experience. Would return and recommend to friends. Excellent service by all - special gracias to Tomàs at the pan-Asian restaurant, who made our evening such a joy!
Pool Concierge Jaime Lagunas
Jaime Lagunas was amazing. We were here for Covert Wedding. He over and above to make sure our group was taken care of all week. Along with beverage and food service was great and very hospitable. Ervin Pech in Rendezvous Lounge was awesome Thank you very much for great time 😍.
Beautiful location, outdated resort
Loved the views and beautiful beach. The pool and pool staff were incredible. However, we go on trips for luxury amenities and quality food and drinks. The "fruity" drinks were artificially flavored and disappointing. I don't blame the hardworking bartenders. They can only work with what they have. The food quality was poor as well. Thank goodness for the amazing omelet station and fresh guacamole. This is the first time I have lost weight on a vacation...