General Policies & Fine Print
Customer Ratings & Reviews
TripAdvisor Traveler Rating9906 reviews
Beautiful location, outdated resort
Loved the views and beautiful beach. The pool and pool staff were incredible. However, we go on trips for luxury amenities and quality food and drinks. The "fruity" drinks were artificially flavored and disappointing. I don't blame the hardworking bartenders. They can only work with what they have. The food quality was poor as well. Thank goodness for the amazing omelet station and fresh guacamole. This is the first time I have lost weight on a vacation...
Beautiful property and great staff!
Beautiful resort, great atmosphere, friendly staff. Always woke up with a smile on my face. The food was excellent and I also enjoyed the preferred club experience. The pool activities they held daily were so much fun and the pool bartender Ezekiel was great!
Bali Beds/ Beach area
Jaime Lagunas made sure we were taken care of at the beach/bali beds area and was very attentive. What I love most about coming to Mexico is the level of service and this is definitely a resort I keep coming back to, not only because of the beauty, but also because of the staff here.
Great Resort, Even Better Staff
The staff were amazing and extremely accommodating. I wanted to watch a soccer game at the sports bar in the afternoon but it didn't open until 6 pm. The staff turned on the game in the sports bar and brought us drinks since the bar was technically closed!! Joshua drove us from place to place and was great! He gave us a tour of the resort and tons of great tips throughout our stay. A bartender also made me a special coconut drink for my hangover which turned the day around pretty quick. Tomas at the Hibachi restauraunt was also great. The couples massage was also very good. Granted it was our first one, but we both thoroughly enjoyed it. Antonio led a great little bike ride as well. The tacos by the pool were one of the best meals and the restaurants in general were good. The pools were great and the beach was kept clean and very nice. The only thing that I would have liked to improve would be to allow us plebians a chance to reserve and pay for the Bali beds with good ocean views which seemed to be reserved for preferred members. Lastly the drinks varied from place to place and areas need updating. Overall, we really enjoyed the resort and highly rate the staff which made our stay amazing!
Highly recommend this resort
The overall experience was first rate. The food was amazing. The wait staff of Marcelo, Enrique and Fernando provided excellent service. The entertainment staff of Mariela, Andrea, Antonio and Juan were super friendly and engaging.