General Policies & Fine Print
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.
Resort Fee – (Leave Resort Fee information if travel is still current
Customer Ratings & Reviews
TripAdvisor Traveler Rating928 reviews
Beautiful resort with terrible food
My husband and I have stayed at seven Secrets/Dreams properties. After our experience at Moxche, we will no longer be staying at another. We Positives: -Overall the resort is beautiful -Plenty of pools to choose from -No fighting for beach chairs -Kind staff members Negatives: -The food (see below) -Very few poolside waiters for drinks -Pushy timeshare pitch that we've never experienced at Secrets/Dreams previously All of the other Secrets/Dreams resorts have had consistent dining options and a lot of the same restaurants. The food catered to a wide variety of tastes. Moxche is NOT the same. The food here is extremely gourmet. There is nothing "normal" like you would find on a menu at another Secrets/Dreams property. They do have a nutritionist on staff that will work with you if you have dietary restrictions. We don't have dietary restrictions, we just wanted to eat the same food that we would have at any other Secrets/Dreams property. When I asked if we could switch resorts, I was told that this wasn't possible. Secrets Akumal and Secrets Maroma are both nearby and had availability during our stay. The staff at the resort was very kind but the customer service line that had to approve our request for a change in stay was awful and completely unaccommodating. We spent a significant amount of money on our trip and wanted to enjoy our stay without starving. I also need to mention our room. After respectfully declining the vacation club pitch at check-in, we were sent over to the reservation desk where our room was assigned. The vacation club salesman promised us a better room if we signed up right then and there for the club. After we declined, we found that our room was in the very back of the resort, over looking a dirty neighboring vacant lot. I understand that the resort can't control the view from the vacant lot next door but I certainly felt like our declining the vacation club got us assigned to the worst view room possible. It's important to note that the property was not completely booked at this time. Tips for future travelers: -READ THE MENU'S BEFORE TRAVELING, but good luck finding this because of course they don't list their menus on the website to make this easy for you -Know that you're going to be pestered about the "vacation club" when you get there -Understand that the consequences of declining the vacation club gets you a terrible view in a small room
10/10 All Inclusive Experience You Won't Regret It! Make sure to meet staff members Sergio, Fermin, & Uziel Great people
My girlfriend & I came here for 2 year anni. All food was incredible w/ so many options, resort was gorgeous and staff members were very friendly! Sergio, Fermin, and Uziel made my stay so much fun!
Stay at Secrets Moxche
It was the most beautiful resort I have ever been to! Rooms are amazing, restaurants and pools are beyond all expactations! It felt like we’ve been in a jungle paradise. Will definitely come back there!
Great resort IF You are NOT a beach lover
We have spent two weeks in this new resort. This resort is certainly a success in term of architecture and its numerous pools which are adapted to personal tastes and needs. Most of the restaurants are of very good quality. All the staff is very very helpful and professional as in other Secrets resorts. However, we would not recommend this resort for a beach lovers. The beach front is quite small and the numerous rocks makes it even dangerous to go in the sea. Moreover it is difficult to have a long walk to other resorts. Unfortunately sea weeds were very present and in certain days as the beach was not well cleaned the smell was terrible.
Entertainment team get their own personal shoutout, once again highlighting the stand out guys. Sergio Felix Fermin Juan Honestly these guys have made me want to come back, and I hope these guys will still be around next year when I come back