Location
Oceanfront hideaway with spectacular views of the Sierra Madre Mountains.Property Information
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Resort Details
General Policies & Fine Print
Customer Ratings & Reviews
TripAdvisor Traveler Rating
2048 reviews
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May 31, 2023Food Poisoning
I flew back home and woke up next day feeling very weak and fatigued with diarrhea. My son also had diarrhea with similar symptoms. We had stayed four days, ate only in the restaurants in the resort and never went outside. So what ever we got we must have got from the resort. Generally, to my eye the restaurants looked clean and immaculate. Although I ate taco by the poolside and I noticed flies landing on the food. Also my cousin found a roach in her bedroom. This is a tropical country after all so this cannot be unexpected. Every member of staff that we encountered was polite, helpful, well trained and highly professional. This was a top high-end resort and so my low rating reflects high expectations that were not realized.
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May 31, 2023Family wedding
Joya, 6th floor waiter, has been amazing. He has taken very good care of our large group. Very attentive and excellent service!! The pools, the food and drink were wonderful! We are here for our son’s wedding and have thoroughly enjoyed our visit. Omar and Salvador have been so friendly and also great service!
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May 31, 2023
Destination wedding
Joya took care of us all afternoon at the 6th floor pool deck. We had quite a large group and he kept the drinks coming. The service he provided was awesome. We will be here for a week and are looking forward to the rest of our time here. Omar and Salvador have been friendly and entertaining.
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May 30, 2023
Wonderful Hospitality with a Couple Bumps
The resort staff members were consistent in utilizing the phrase, “Welcome Home” as an initial greeting. Unique and engaging. "How is your stay going?" is a typical phrase heard during ones stay at a resort however I was not asked this while I was here. Perhaps this is something that could be initiated. The facility is well put together, architecturally it looks like a huge concrete jungle however it flows well to separate the Adult Only areas from family & children’s activities. Once you learn the elevator system it is quite easy to navigate the resort. There are ample pool chaise, restaurants, and bars for everyone to be accommodated as desired. Concierge Andrea and team did a wonderful job coordinating ahead of our arrival for both Spa and Golf services. Unfortunately, the spa service was not as professional as anticipated and expected. This was disappointing. The spa is one of my wife’s highlights of all our trips. Management did offer to redo the service however time did not allow for this and so a cancellation of charges was arranged. Appreciated. The recommended golf course, Higuera Club de Golf, was close and team members very accommodating. The back nine holes were great; however, the course had aerated the front nine greens, and this did not allow for any kind of putting, ruining that portion of the day. Without question the resort should have known this and notified us ahead of time as to which I would have selected another course. I did tell the Higuera Club management of this issue before departing the course. As in all All-Inclusive, the team is trained to sell upgrades and exclusive services for the most revenue possible. Rolando had flexibility in his offerings and so we took the offer best for my wife and myself, providing a room with a view of the ocean as well as preferred services. This gave us a few additional options, some we utilized and others we did not. Our guestroom was large, comfortable, and very well serviced during our stay. Kudos to the housekeeping team! Overall team members had a great disposition and welcomed us and others at every turn. They were not “police like” in their control however when demand increased in a certain area, they used the resort policies to ensure the right people were in the right place. Well done. The food was well presented, had good variety and flavor. American, Mexican, Italian, French and Japanese cuisine was enjoyed throughout the five days. In room dining delivered a large pot of coffee with pastries to the room each morning as requested apart from one day showing up an hour early while I was still asleep. This was wonderful. In the Preferred Club lounge on the sixth floor, my groups preferred scotch whiskey was available day 1 yet never available thereafter for the remaining four days. This was weird but consistent with my stay at Dreams, Los Cabos the month before. We were at the resort for a family wedding. The resort team members again were very accommodating from every perspective. At one point, during the wedding celebration on the lower lawn, music from another event in the second or fourth floor area drown out our wedding parties’ speeches. This was mentioned to the banquet coordinator Karen, and she immediately went to correct the situation. Much appreciated. I must recognize Abraham in the Market Café for his personalized service throughout our visit. He made me blueberry pancakes and lox’s and bagel just as I requested. He is constantly attentive to guest desires in his food preparation. The last day, as I mentioned we were leaving shortly, Abraham coordinated a beautiful cutting board presentation of pancakes and berries with the words “Have a Nice Trip” written in chocolate and delivered to my family table. This was an intimate gesture of hospitality. Bravo!
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May 29, 2023
A wonderful week in the pacific ocean.
We are recurring users of this hotel, we keep coming ever since it was opened, I have to admit, when it first opened there was a few missing things here and there and minor touch ups to completely have the hotel finished, this last time we went we were impressed, every minor detail it was fixed, we find this hotel being continuously improving. like always service is top notch. The check in was smooth, we were greeted with a beverage and Domingo at the service desk was excellent, huge thanks to him. After the smooth check in, we were taken to our room and it was gorgeous, on previous visits, we noticed a few things out of place on our prior visits but this time the room was spotless. Every time we go, we always miss a restaurant because there are too many choices to pick from and we decided to try one of the restaurants we missed from last time and we chose the Italian, the food there is amazing, and our server Juan was great, always paying attention to our beverages and recommending dishes. The pools are amazing, most of the days we spent them at the roof top bar where Maria, Julio, Francisco, Victor, Adolfo and Germana pampered us every day. I guess this is my favorite spot of the entire resort, we had top shelf liquor and our favorite drink was Don Julio Blanco and Mezcal, they also had Seltzers to have a smooth drinking day. The people is what makes this spot remarkable, huge thanks to the waiters mentioned before and special thanks to Carlos Diaz, Luis Martinez, they came to check in with us almost everyday to see if everything was to our expectations making us feel comfortable and at home. The beach club has great food, we had the tuna tartar which is excellent, I usually dont eat sea food, but this was one of my favorites, I also had pizza Margherita, this was made from scratch in a wood oven and it was awesome, in here we were greeted and attended by David Barragan, he is such a hero, always checking if our food was okay and if we were missing something. It was the same spot where we watched the canelo fight at night, we had chicken wings and quesadillas, we loved it. The preferred club bar is incredible, it had an upgrade from previous times as they are now serving Tapas and Sliders, I strongly recommend getting the sliders. There we had some local craft beers like Minerva and Colimita, this was a good find we came across, in here we were attended by Mara and Evelyn, we had great conversations at night, thanks to both of them. We also spent some nights at the lobby bar where sometimes there was live music, good entertainment. The people mentioned below made a huge difference during our stay, like I mentioned in the beginning, the people is awesome and this resort is our number one choice. Pool waiters: Maria, Julio, Francisco, Victor, Adolfo, Germana. Restaurants: Carlos Diaz, Luis Martinez, David Barragan Juan from Himitsu and Italian as well as Elias. Entertainment team, Jesus Cabrera. Front desk, Domingo. We will be coming back to this resort, as this is now one of our favorite hoteresortsls to go to, the food, the drinks, the service, the staff are awesome and this is one of the major strengths the hotel has.