The ultimate in romantic all-suite accommodation, this refined Adults only resort offers Unlimited-Luxury® with limitless gourmet dining and stylish rooms. There is a great range of daily activities including the opportunity to explore the famous reefs off the coast.
Location: Located on Cozumel Island, approx. 90 minutes land and boat transfer from Cancun International Airport.
General Policies & Fine Print
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Hotel Spring Break Policy - Student Groups (Spring Breakers) are not permitted at Hotel. A student group consist of those that travel without parent supervision or a responsible adult in each room. This could refer to but not limited to high school students or college students booking multiple rooms. The hotel reserves the right to deny lodging to any reservations of this type.
General Information - Room taxes are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.
Customer Ratings & Reviews
TripAdvisor Traveler Rating6648 reviews
Everything you could want in an all-inclusive experience
Came here for my girlfriend’s b day. Wasn’t let down at all. So peaceful and beautiful. Stay was amazing and truly gave their all to make our stay amazing. We are not huge party goers, and found this resort to be up our alley. If you’re looking for a beautiful stay and peaceful stay this is your place.
Stayed here multiple times
Staff is outstanding! Food is good. Beach and pool are great! Live music is really good. Rooms are nice and bed is comfy. Towels are fluffy. We love staying here year after year! We will be back again next year!
Sub-par all inclusive
Everything about this place was just meh. Food was ok. Only go to the buffet when fresh food is being put out otherwise it is not good. French restaurant had the only delicious food. If you are not a Premium member then your food selections are even more limited. Room was just meh. Shower sprayed water outside of tub though so floor was constantly soaked. Beach was beautiful. Limited bar service at beach and pool. They only had one guy working but he worked his butt off! Pool was very cold.
Worst resort stay ever!
To claim itself as a 5-star resort is a joke. 1-star may be too generous. Here are the lowlights of our stay last week (as PREFERRED members) to celebrate a birthday and 25-year anniversary: - Within 2 minutes of entering the room, noticed, that the bathroom stall door was missing...fun stuff considering that the divider between the bathroom and living room is glass. Also noticed that the closet doors wouldn't close together properly. - During a heavy rain the first night, the ceiling leaked and caused a large puddle to form in the bathroom. While attempting to use the bathroom, I slipped & fell on in the dark on it at 4am. Fortunately I was not injured...just a scraped arm. We could tell that the ceiling had been patched multiple times prior. In addition to a different room, we requested a couples massage for our troubles. We were told that "this is not possible" and were offered a 25-minute massage instead after signing a liability waiver. - The A/C worked, but the air smelly very musty. We were fortunate, considering that others in our group had no A/C. - Several of us went home at the end of the week with chest infections...perhaps due to all of the musty air? - After being moved to another room due to the ceiling leak, we promptly discovered that the couch frame was broken. The cushion sank to the floor. - At the pool, a friend cut their toe on a loose tile. We proceeded to find a few more loose tiles without much effort. - Be ready to scramble for pool chairs early in the day...there are not enough. - The "preferred" amenities appeared to be available to anyone...there were no bracelets to check as with other Secrets resorts. Why pay extra? - Others in our group did not have reliable hot water. - The buffet we encountered the first evening was not fit for human consumption. Seriously. No plates available. I opted for half-melted strawberry ice cream. - 3 nights in a row, the restaurant that we selected was closed. I guess we just have bad timing at this all-inclusive resort? - Nearly a third of the time our food orders were not fully completed...perhaps due to a language barrier. - The special "Italian" dinner was staged alongside the kids' pool while it was still open. My wife and I enjoyed listening to screaming kids and witnessed a tossed soccer ball hitting one of the tables. Very romantic. Perhaps host the dinner elsewhere or close the pool earlier? - In general, the buildings and grounds look aged/dilapidated and need some TLC. The highlights: - Nice location and beach - Rooms were generally clean and beds were comfortable. - Adequate and polite staff - Greeted with birthday and anniversary wishes I blame most of the above issues on management. Everything is done on the cheap here...nothing is truly fixed, just gerry-rigged for the next victim. Hyatt needs to invest some significant capital into this property and bring it up to its supposed standards. Until then, stay away!
Worst All-Inclusive Vacation. EVER.
As soon as we checked in, a Secrets team member tried to get us to commit to a special breakfast the next morning so that we could become Secrets Premium Members. He was very persistent and took up way too much of our time. We declined. Our room was horrible. There was a window in the bathroom that looked out into the living room. WTH?! This room was in significant disrepair. It needed a coat of paint. We had no hot water the night we checked in, we had no hot water on Sunday morning. We reported it at 9a, it still wasn’t fixed at 4p, we reported it again. A maintenance man came to look at it and said he would be right back but never came back. My husband went down to the reception desk to tell them again about the issue. They said someone would come up immediately. An hour later I went down and talked to the man at reception and after I told him the long drawn out story, I asked for an upgrade and he said we didn’t deserve it. I did get him to commit to changing our room. We changed rooms that night. In the 2nd room there was no hot water at night and very poor water pressure the entire week no matter when you showered. Most things that they had attempted to fix in the rooms were “rigged” (not fixed), neither room looked like ANY of the rooms on any Secrets websites, there was minimal furniture in the rooms, there was toothpaste in the sink after housekeeping left and we had to ask for housekeeping twice on Thursday. The food was just ok. The buffet was too small for the number of guests at the resort. There was always a line at breakfast and dinner, almost always a lack of clean dishes at each station and sometimes empty chafing dishes. Secrets Premium Membership excludes you from some restaurants if you don’t have the membership. You will be turned away and this significantly reduces the number of restaurants you have to choose from. Not all restaurants listed on the websites will serve you if you are not a premium member. I thought I was at an all-inclusive resort. There were not enough pool chairs or beach chairs. The resort actually sold seats to watch the Superbowl on a large screen TV on the beach for $100. Like I said, I thought I was at an all inclusive resort. There weren’t even enough tables and chairs set up for everyone to get in to watch the game! It seemed like the resort staff only had the bare minimal resources they needed to get the job done, whether it was a maintenance man or an entertainment team member trying to set up a volleyball court. The internet was not strong and you only had internet service in your room, not in the rest of the resort. This was easily the worst all-inclusive vacation we have ever taken and we will not be returning to any Secrets resort.