The ultimate in romantic all-suite accommodation, this refined Adults only resort offers Unlimited-Luxury® with limitless gourmet dining and stylish rooms. There is a great range of daily activities including the opportunity to explore the famous reefs off the coast.

Location: Located on Cozumel Island, approx. 90 minutes land and boat transfer from Cancun International Airport.

Location

Cozumel
Cozumel, Quintana Roo (CZM) : 9 miles

Property Information

Year Built: 2007
Total available rooms and suites: 266

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Resort Details

Amenities

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Activities

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Hotel Advisories

Advisory Important Information For Our Guests Please be aware that due to changing weather and ocean conditions, beach shapes and characteristics may vary.

General Policies & Fine Print

Check In: 3:00 PM
Check Out: 12:00 PM
Minimum Check-In Age: 18
General Policies:

Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.

Hotel Spring Break Policy - Student Groups (Spring Breakers) are not permitted at Hotel. A student group consist of those that travel without parent supervision or a responsible adult in each room. This could refer to but not limited to high school students or college students booking multiple rooms. The hotel reserves the right to deny lodging to any reservations of this type.

General Information - Room taxes are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.

Customer Ratings & Reviews

TripAdvisor Traveler Rating

4.0 6098 reviews
  • 1.0 star tripadvisor rating
    Don't waste your money!

    Don't trust the pictures on the website. This hotel has been neglected for quite some time. I will go into detail for my review, hope it helps management do something. Our family had 3 rooms - 2 regular and one upgrade. PROS: 1. The beach and beautiful ocean 2. The majority of people working at the hotel make a great effort to please (sure, they know they get a tip if they please the customer, but I am happy to oblige if I get the service) CONS: 1. Expensive for what you are getting 2. Outdated furniture - miniature TV 3. Peeling paint 4. Mildew smell in rooms 5. Lack of overall maintenance - Faucet in one sink was shooting water from the base of the faucet. You can see where paint has been "retouched" - very obvious. 6. Sheets had holes and stains 7. Check in took too long and we had to go get our luggage because it was not sent to our room as we were told. 8. Food was sad, to say the least. 9. Kept reporting water coming out of base of toilet!!!!

    Jan 25, 2023
  • 5.0 star tripadvisor rating
    Fantastic experience with great entertainment

    We had a fantastic time at this beautiful resort! The atmosphere, the beach, the activities were all fantastic, Aaron from entertainment was so vibrant and energetic, he really knew how to amp guests up and made an effort to get to know everyone during our stay

    Jan 21, 2023
  • 2.0 star tripadvisor rating
    If a vacation is something you save for - don’t waste your money.

    We just returned after 5 nights at Secrets Cozumel, paying to upgrade to a “Preferred Club” room. The room (ocean view - 2nd floor) had a fabulous view from the balcony but our room smelled of mildew and we had to ask for them to come clean our curtains to get rid of all the mildew spots covering them. Our room was old and out- dated with a disgusting couch, chairs with cigarette burns, and missing light bulbs. As a “Preferred Club”room, it was way less than we expected. Both our room and the property, need a face-lift. The pictures on the hotel website don’t really reflect the true condition of the hotel, restaurants, Sky-bar, etc. There is a private beach area for Preferred Club guests but towels, Polapas, and pool loungers were taken and “reserved” by hotel guests by 7:30-8:00am with people who were able to leave for hours without moving their things to make them available for others. They DO NOT require wrist bands so either people who aren’t paying extra for Preferred Club are utilizing the accommodations or the hotel is not providing adequate accommodations for the number of rooms booked. We have traveled enough to not expect too much from all inclusive food, but the food provided at the 4 different restaurants and by room service was a 4/10. The majority of the staff were amazing, the drinks were good, and the ocean water and the view were a 9/10. However, we won’t put this Secrets on our return vacation list.

    Jan 19, 2023
  • 5.0 star tripadvisor rating
    Must READ ❤️

    We continue to return to this resort for 4-6 weeks a year because of the employees!!!!! (To many to name- sorry) They have become FAMILY! They come to work everyday happy and ready to serve you. Yes, the resort is a work in progress - however you can’t beat the staff!! Everyone has their reviews and opinions however, I encourage you to actually get to know the people that make the island go round - their goal is for you to love the island they call home - we will be back next month!!

    Jan 15, 2023
  • 1.0 star tripadvisor rating
    terrible

    if you are used to a secrets resort standard do not stay here. this place is a 3 star at best 8,000. how dare they charge so much and pass this off as a 5 star. Shame on them. loungers were broken, no towels , no staff, tables always dirty. bathrooms in lobby smelt like sewer. zero nightly entertainment. food was subpar. best meal at best. If I had paid 1800 not bad bur we paid over 6,000 some quests paid barefoot grill cheeseburgers and fries. no grey goose vodka only by request then they kept hiding it. want my money back.

    Jan 12, 2023
Prices per person based on double occupancy including round-trip airfare via U.S. certified air carriers and round-trip airport/hotel transfers when arriving at airport closest to destination (for exceptions see Frequently Asked Questions), hotel taxes and baggage handling, fuel surcharges, and all pre-collected U.S. and foreign taxes. In some instances, pricing may specifically apply to one of multiple flights on select departure days. All packages are based on the lowest hotel/air classes available at time of publication, capacity controlled, subject to availability and change without notice. Promotional pricing may only be available for a limited time. Fees may apply for carry-on and checked baggage-view Baggage Policies. Some resort fees, environmental levies and departure taxes are not included and may be payable in resort. View Frequently Asked Questions for more information. Apple Vacations is not responsible for errors or omissions. Cancellation policies apply. Bookings are subject to the Fair Trade Contract. All public charter flights are operated by ALG Vacations Corp: Allegiant Air: PC 18-231, A319-156 seats or A320-186 seats /PC 18-234, A319-156 seats or A320-186 seats; Miami Air operated by TUI Airlines Belgium N.V. : PC 19-085 & PC 19-117, B737-800, 180 seats/PC 19-091, B737-800-183 seats; Swift Air: PC 19-092, B737-400-150 seats; Viva Aerobus: PC 18-228, A320-180 seats/ PC 19-079, A320-180-185 seats/PC 19-094, A320-185 seats. CST2139014-20 120319