The ultimate in romantic all-suite accommodation, this refined Adults only resort offers Unlimited-Luxury® with limitless gourmet dining and stylish rooms. There is a great range of daily activities including the opportunity to explore the famous reefs off the coast.
Location: Located on Cozumel Island, approx. 90 minutes land and boat transfer from Cancun International Airport.
Location
CozumelProperty Information
{{title}}
Resort Details
Hotel Advisories
General Policies & Fine Print
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Hotel Spring Break Policy - Student Groups (Spring Breakers) are not permitted at Hotel. A student group consist of those that travel without parent supervision or a responsible adult in each room. This could refer to but not limited to high school students or college students booking multiple rooms. The hotel reserves the right to deny lodging to any reservations of this type.
General Information - Room taxes are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.
Customer Ratings & Reviews
TripAdvisor Traveler Rating
6224 reviews
-
Aug 27, 2023Disappointing
I should have read reviews... My wife and I booked here for our 20th anniversary, it was advertised as adults only and romantic. The staff were disinterested, the place is falling apart, the maintenance was poor and the cleanliness was questionable. My wife and I walked past the same tray of partially eaten food for four days. It was sitting on the ground about ten feet from a trash can but no one picked it up. Pool lights were hanging by their wires with power running to them. The entire place had an air of not caring. It was like the owners were quitting and just riding this place right into the ground.
-
Aug 24, 2023Mediocre. Wasn't worth the price.
This was okay. But given what we paid for we really expected more. PRO: Amenities were nice, room was decent. Room service was prompt. Pools and beach were very nice. Con: Room was not cleaned, cleaning service didn't do a great job. The phone never worked, toilet clogged. Safe was broken. We made multiple requests for repairs and they were either ignored or forgotten. For a resort rated five stars we were disappointed.
-
Aug 23, 2023Great Place to Relax
My wife and I went to Secrets Aura Cozumel (Secrets) 10 years ago and decided to make a return trip this year. Prior to leaving, I read the reviews and was a bit concerned. As it turns out, my concerns were not an issue. Here is my take on Secrets: Facilities: We had an ocean front room that was nothing short of fantastic. The room was spacious, clean and afforded a great view. The beach was well manicured and clean. The pools were nice, but the water was not crystal clear. Some areas of the resort are showing age. We spoke to other guests who had issues in the older sections, but they said it was immediately addressed. Restaurants: We had fantastic experiences at Bordeaux, the roof top sushi, and the Mediterranean restaurant at the neighboring resort. The buffet was ok, but not great. The food brought to the beach was surprisingly good. Staff: Wow, they are fantastic. From the service at the beach, the concierge, and maintenance all went out of their way to ensure our stay was memorable. We did have to call to have the mini bar restocked one day, and within an hour it was over flowing. The Preferred concierge (Leslie) was absolutely fantastic by ensuring everything was good with our room and letting us know about all the activities going on during the day. She even helped us recreate a photo from 10 years ago. After recreating the photo, she had the original and the new photo framed and presented it to us as a gift. Entertainment: The shows in the evening were good, but lacked originality. I am confident we saw the same shows 10 years ago. The Entertainment staff was perpetually energized and always trying to garner participation in whatever they were doing. If you get bored there, do not blame Secrets. Opportunities for Improvement: It is very odd to me that all of the shops and the beach activities (e.g. parasailing) are contracted and not part of Secrets. Said differently, you could not charge things to your room so you had to have a credit card or in the case of beach activities, cash. Secrets could make a ton of money by making it convenient to charge to your room. On more than one occasion I would have spent money in the shops but didn't think to carry my credit card to the beach. The other complaint is the "resort credit". This is a coupon book that is so restrictive we tossed ours in the trash. Even the staff when we tried to use it said we could get a better deal. Stop the charade. Overall our experience was fantastic and we will be back and we won't wait another 10 years.
-
Aug 21, 2023Old resort that needs a make over
This resort is not in good condition at all. Most of the limited staff is doing the best they can but it is vey old and outdated. The room we received when we arrived was in terrible condition. We are members of the Unlimited Club and decided to upgrade to a Preferred Swim out & thought that it would be money well spent. When we arrived we were 2 hours late (airline delays), we sat in the Preferred lounge for well over an hour with many other people trying to get checked in & there seemed no rooms ready. They keep telling us 20 to 30 minutes every 30 minutes. We were told to go eat and come back and it would be ready, we did and it was still a few more hours. It took them 5+ additional hours past check in and then when they took us there is was awful, not worth the upgraded cost. They are also having the same issue we see in the US since COVID, not enough workers. The walls were crumbling in some places, other places were patched and not painted. There was no pillows on the bed, the mini bar was empty, the walls in the bathroom were crumbling and when you closed the toilet room door it was hard to close and made the most ear piercing screech as it drug across the floor. We went back down to the Preferred Lounge & told them we were not interested in this awful room and wanted them to make it right. They told us there was nothing they could do and at least for tonight we had to stay in there. They told us to come back at noon the next day & they would see what they had. They told us they would credit our upgrade & get us a new room, they also said they would give us 2 free massages at the SPA and 2 Hydrotherapy sessions. They gave us pillows and filled the mini bar. That night we found that the shower leaked and barely got warm. This resort was definitely not at capacity, there was never a struggle for beach towels or chairs so I am not sure what the issue was. Also, the pools were full of sand and very green, they needed shocked. There were 4 pools, the Preferred was like a warm bath tub, the pool by the preferred lounge had something in it where everyone was cutting their feet, the toilet outside of it was missing the seat in the men's & women's. The main pool where out swim out was attached was the best but full of sand, bugs & was still green (on day 5 they were finally starting to clean the pool), then the small pool by the lobby looked more clean but shallow & full of sand. The next day they showed us 2 rooms and let us pick. We took another swim out which ended up being MUCH better. That day we asked for something written regarding the massages & hydrotherapy sessions they changed and said they would only give us the hydrotherapy sessions! Then they also told us since we took another swim out there would be no credit given to us, even through we are Unlimited Club members which is supposed to make us a higher priority than the average guest. We went to the unlimited club for assistance and they did submit the issues with the room to them & they did take action with the hotel but there was no benefit to us. I tried to request towels one night through the app and I never received a response. We had a meeting at the end with our Unlimited Club representative & he did explain that they understand that the resort is in poor condition & stated that over the next couple years they will be updating the resort. There is beauty in the scenery & I think that with a remodel that will be extremely beneficial to the resort & the brand. Regarding the food the options were very limited, you had to utilize all 3 resorts Sunscape & Dreams to have any options. The brand pushes you to use the app however the restaurants status listed (open/closed) was never correct. Most of the restaurants have no air and there was no breeze so we would just melt at every meal. I hate just sweating at every meal. The options were limited & the the quality was edible but I am use to much better quality food at a Secrets resort. The food in the Preferred Lounge was the same every day, the food was only changed out 3 times per day and typically when we would go in there there would be no food left. The food was just disappointing. We will not be returning to this resort. We are big fans of other Secrets resorts & will continue to visit other resorts.
-
Aug 19, 2023
Not the best experience.
The beach is amazing. The opportunity to snorkel at the resort is the best. But the quality of Secrets Aura is low. The recent comments on Tripadvisor do not seem to instill in the management to improve the quality of service and product. I spent 7 nights there in August 2023. I almost wanted to run away on the day that I arrived. It took some adjustment and using the facilities of Sunscape Sabor and Dreams Cozumel Cape was beneficial to making the stay agreeable. It is not up to the same standard of Dreams Tulum, Dreams Jade, or Secrets Maroma. It seem that they intend to remodel in late August 2023 but this does not mean they should simply give up now. I wish they would install some sort of management to keep up good standards. Even Preferred Guest had complaints and they paid extra for more benefits. I would love to go back after they make significant improvements. I wish that the senior management read these comments and take significant steps to make improvements and become the shining star that Secret Aura deserves.