Nestled amidst an exotic environment of lush mangroves and natural lagoons, this gracious resort appeals to families, spa-lovers and active travelers seeking all-inclusive value in a lush tropical setting. Fronting the crystalline waters of the Mexican Caribbean, guests are treated to appealing buffet and à la carte restaurants serving Italian, Asian and Mediterranean specialties; pampering spa services including a sauna and thermal bath circuit; all-inclusive bars and a disco and family-friendly amenities including daily activities for the family like sack races, tug-of-war and pool games and supervised entertainment programs for guests ages 2-17. Spend enjoyable days basking in the sun, delight in daily and nightly entertainment and relax as sunny days melt into cool tropical nights at this gracious Mexican resort.

Location

Riviera Maya - Beach
Cancun, Mexico (CUN) : 30 miles

Property Information

Year Built: 1998
Last Renovation: 2011
Accessible rooms: 6
Floors: 3
Total rooms: 955

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Resort Details

Amenities

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Activities

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Hotel Advisories

Advisory Important Information For Our Guests Please be aware that due to changing weather and ocean conditions, beach shapes and characteristics may vary.
Advisory The Sandos Select room categories are an Adults Only Section (18+). No children under 18 will be permitted.
Advisory The Municipality of Solidaridad will be charging an Eco Tax of 26.06 Mexico Pesos (approx. $1.60 USD) per room per night. This amount is not included in your vacation price and will be collected at your hotel. These funds are being used to protect, maintain and conserve the natural beauty of the destination the area and its surroundings. This fee is subject to change at any time without notice by the hotel.

General Policies & Fine Print

Check In: 3:00 PM
Check Out: 12:00 PM
Minimum Check-In Age: 18
General Policies:
Check-in Policy:
Hotel requires a debit card authorization upon check-in for incidentals; this will place a hold on your funds. 

Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - Spring breakers are not allowed. Minimum check-in age is 21.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel.

Pet Policy Pets Not Allowed

Customer Ratings & Reviews

TripAdvisor Traveler Rating

4.0 23942 reviews
  • 1.0 star tripadvisor rating
    Terrible food and service

    This resort is a 2 to 3 star at best. The food was really bad, only a couple of good things to eat at the restaurants, Japanese and steak house. The buffet was disgusting, very poor quality, no flavor. Had a lot of problems with my room. I upgraded to the royal elite and had a room with a toilet that was plugged for two days.. not from me, was left that way. Then my ceiling collapsed from the rain. Moved rooms and had construction above my room starting at 8am. One of the workers dropped his tool on my balcony and knocked on my door at 8:30am to retrieve it. Even though I had the do not disturb sign on. Woke me up and I’m not an early riser. The resort was under staffed. Had only one bartender at the theater so it took 20-30minutes sometimes to get a drink. They closed all bars at 11 except one at midnight. Only good thing was the water slides and the vegetation. Would never recommend this resort or go back.

    Jan 31, 2023
  • 3.0 star tripadvisor rating
    Currently at Sandos Caracol

    We are here now and it’s our second time here but the Royal Elite and Adults only seem to get the best service. The lineup to the one and only breakfast buffet is about an hour long each morning around 9 am and there is no where else to get any type of snack without waiting in line. The resort itself is beautiful, but service has gone downhill since we were here last. Too many people and not enough services to take care of the people. Staff are doing their best and are super friendly, it’s not their fault. Just lineups everywhere. We have been here 4 days now and can’t even book an a la carte. So it’s lineup at the buffet.

    Jan 31, 2023
  • 3.0 star tripadvisor rating
    Much has changed since our last visit

    Hello, I am currently here in vacation and am extremely disappointed with this resort. There is one buffet to go to for breakfast and every morning around 9 am, the lineup is over an hour long to get breakfast. I’ve expressed concern to the Guest Services who asked if I was in adults only or royal elite. Well no.. I’m travelling with kids, guess that doesn’t matter.. no snack bar to get a muffin or snacks for kids.. o my option is to wait in line or come at 7 am. Resort is beautiful but level of service since our last trip has gone downhill. Lineups every where you go. We haven’t been able to make a reservation for an A la carte, lineups to do that about a mile long first thing in the morning. Just overall disappointing. There were more options in Cuba last year than here this year.

    Jan 31, 2023
  • 3.0 star tripadvisor rating
    Dinner Reservation System

    My next review of the resort will be much kinder. This resort has the worst dinner reservation bookings. This will certainly affect repeat customers and you need to fix this. Your system is broken and wrong. And my advice to other people wanting a resort will be “fantastic resort, but just skip the resteraunts that require a reservation” This is for 1 of the following two reasons : a marketing ploy to encourage elite status (since they can book prior) or to discourage people from reservations (although the resteraunt will be full I imagine anyways) But I’d say having 200 people in line for over 2 hours will result in a lot of bad emotions and frustrations. Many resorts are making things easier…. This resort needs to fix this problem. I’m 1 hour into my wait, will advise if I even get a reservation.

    Jan 30, 2023
  • 1.0 star tripadvisor rating
    Avoid Avoid Avoid

    Worst all inclusive hotel I’ve ever stayed at we traveled here as a family of 9 5 adults 4 children for my mums 60th birthday and sisters 30th We booked this for a 2 week holiday and arrived on the 2nd jan late at night and had to wait over 2 hours to check in once we got to our 3 rooms they were a disgrace we had 3 superior rooms the stench in one of them was that bad my sister and her 2 children ended up staying in my mums room for the duration of there stay each day we queued for between 45 mins to an hour for our breakfast you have to que to get in any of the restaurants and they are just filthy I will attach some pics with this review the chefs were handling raw and cooked foods without gloves or washing hands it was that bad on day 6 I went to the TUI rep showed him the videos and pictures of this dump and they moved us from this hell hole to the Rui tequila Never book a stay a this place it should be rated -5 star

    Jan 30, 2023
Prices per person based on double occupancy including round-trip airfare via U.S. certified air carriers and round-trip airport/hotel transfers when arriving at airport closest to destination (for exceptions see Frequently Asked Questions), hotel taxes and baggage handling, fuel surcharges, and all pre-collected U.S. and foreign taxes. In some instances, pricing may specifically apply to one of multiple flights on select departure days. All packages are based on the lowest hotel/air classes available at time of publication, capacity controlled, subject to availability and change without notice. Promotional pricing may only be available for a limited time. Fees may apply for carry-on and checked baggage-view Baggage Policies. Some resort fees, environmental levies and departure taxes are not included and may be payable in resort. View Frequently Asked Questions for more information. Apple Vacations is not responsible for errors or omissions. Cancellation policies apply. Bookings are subject to the Fair Trade Contract. All public charter flights are operated by ALG Vacations Corp: Allegiant Air: PC 18-231, A319-156 seats or A320-186 seats /PC 18-234, A319-156 seats or A320-186 seats; Miami Air operated by TUI Airlines Belgium N.V. : PC 19-085 & PC 19-117, B737-800, 180 seats/PC 19-091, B737-800-183 seats; Swift Air: PC 19-092, B737-400-150 seats; Viva Aerobus: PC 18-228, A320-180 seats/ PC 19-079, A320-180-185 seats/PC 19-094, A320-185 seats. CST2139014-20 120319