General Policies & Fine Print
Check-in Policy - Hotel requires cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - This hotel does not allow groups of students or spring breakers.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer
to your hotel.
General Information - Room taxes and service fees are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel.
Customer Ratings & Reviews
TripAdvisor Traveler Rating8526 reviews
Was treated very disrespectfully and scammed for additional fees!
I attempted to book the free shuttle service (as promised on the website), but was scammed by the call center agent who attempted to charge me an additional $80 in fees for a service that should be free/included with my 14-day stay. I was treated very disrespectfully. I would give zero stars if I could.
Hibachi dinner at Sandos
Efrain was friendly, entertaining and a lot of fun! The restaurant is lucky to have him. Clearly enjoys what he does. He has the greatest laugh! Leopoldo was very courteous and friendly too. Overall a very nice evening!!
Excellent entertainment, food, and atmosphere from Estaban! Very accommodating for food restrictions! I recommend coming here they are helpful and they will work with you for any problems or concerns. Very safe place!
Go to the hibachi!!!
Efrain at Gaijin was the best! Had such a fun time and can’t wait to come back! The pools were a lot of fun and the food and drink options were amazing!! We will be planning a vacation back to this location for sure!
Efrain went above and beyond! We had the best time at dinner thanks to him. He made the experience one of a kind and made us laugh the entire time. Thank you efrain for making this experience one of a kind!