General Policies & Fine Print
Check-in Policy - Hotel requires cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - This hotel does not allow groups of students or spring breakers.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer
to your hotel.
General Information - Room taxes and service fees are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel.
Customer Ratings & Reviews
TripAdvisor Traveler Rating8373 reviews
Amazing Company Retreat
All I can say is wow. The staff at Sandos are truly amazing. We have just returned after having 27 of our management staff from across Canada attend a management retreat at Sandos Cancun. Every person attending enjoyed their time and the location was perfect. The conference facilities were fantastic and I highly recommend any company planning a retreat to get in contact with Sandos Cancun. Elisa and Nellie were on point and took exceptional care of our group ensuring we had everything we needed. The resort staff make the difference between an ok experience and an amazing one. Reyes at the front was always on top of things. Any issues were dealt with quickly and always with a smile. Macdiel by the pool was outstanding! He was always smiling and hustling to make sure everyone was taken care of. But Emilio and Carlos by the towel station...I can't thank you enough for the attention, care and hospitality you both showed. 5 stars would not be enough to rate these individuals...just simply awesome!
It was amazing for my trip. This resort is so great, specially Daniel & Gigel are they are very kind to everyone!! I may comeback here again and it was so great time for the rest all my period and I want to recommend here Sandos Cancun!
Franklin is the best bartender ever!!! He is so nice and considerate to us coming!!! He stayed up late to help us!! Juliza is fantastic!! They made this trip so much fun!! I am only coming back for Franklin and juliza I love them!!! Please go and see them you will regret it!!!
Fun for group of friends
This was our first time at Sandos Cancun , with a group of 8 friends. We had such a great time because the employee service was exceptional. I would like to especially thank Erikc for helping us at check in. His patience, helpfulness and hospitality towards our group made our whole experience at Sandos phenomenal. The entire staff was very accommodating. We also enjoyed the nighttime shows and dances. Our group had so much fun and enjoyed our time here.
Fun in the sun & family wedding
First off I was very hesitant that my brother picked this resort for thier destination wedding after reading the reviews. But the wedding , reception and dance was beautiful even though due to a rainy day had to be moved inside and not on the roof top. And it is a smaller, cozy resort so that made it perfect for connecting with family and friends St. Trop lunch was good ( especially the fish tacos ). My husband an I also very much enjoyed the pizza Breakfast buffet was small but even the pickiest of eaters will find something they like We were only here 3 nights. So didn’t have a chance to eat at a restaurant. Not really a “ kid” resort. But the few kids here for the wedding enjoyed the pool activities and volleyball. Nice hotel , staff was friendly and beach was beautiful. Rooms were a little run down. I really don’t care, it worked for us, bed was comfortable and it was clean and can’t beat the view and the ocean breezes A little more expensive than other hotels in ate area with less. But again it was perfect for our occasion. My little bro had to pay for two rooms per his kids are 11 and 13 and then that was a fiasco ( they sasked to get the rooms near each other and on a late check in ( per the day the ffa grounded flight#c) they were about as far apart from each other that could be. So they stayed in 1 room but had to paymfor 2 and the next day they got a room closer to them, walked in and not cleaned at all ! The story goes on...l. So that was not good One last thing they need to get thier story straight on what they charge for eco / beach tax. It was different for everybody. Ranging from $10 -30 per room ( yep my bro was charged $30 for each room ha ! $60 ) Overall it was a fun weekend - honestly it wouldn’t have mattered where we stayed - just an awesome reconnecting with family and Friends and many many laughs. There was 98 people that came to this destination wedding