Your All-In Luxury® vacation starts in Mexico’s Caribbean paradise. Cancun is one of the world’s most popular tourist destinations because of its great fashion and shopping, ecological tours for the more adventurous, fabulous bars and restaurants, world class golf and so much more. Royalton Riviera Cancun is located just a 15 minute drive from the Cancun International Airport.

A warm reception and chilled cocktail set the tone for an extravagant vacation. After a day of indulging in our extensive and unlimited reservation-free dining and drink services and partaking of our activities, sports, and entertainment program, guests will appreciate the comfort of our modern and spacious rooms.  Our modern facilities, warm staff, and exhilarating locale rich with culture and world-class cuisine are the backdrop for an unforgettable All-In Luxury® escape.


Riviera Maya
Cancun International Airport (CUN) : 12 miles

Property Information

Total rooms and suites: 840


Resort Details


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Hotel Advisories

Advisory The maintenance work is going on in hydrotherapy spa facilities at the Royalton Riviera Cancun complex. Spa treatments and massages will continue to operate normally, the spa will offer a temporary hydrotherapy service in the spa facilities while this three-week maintenance work is undergoing to guarantee a seamless guest experience.
Advisory The Hotel wants to notify that all the guests arriving as of January 1st 2023, the complimentary access to hydrotherapy circuits will be limited over the age of 18 which will be one session per person per stay.
Advisory The state of Quintana Roo will be charging a sanitation tax of $4.00 USD, per room per night. This amount is not included in your vacation price and will be collected at your hotel. This fee is subject to change at any time without notice by the hotel.

General Policies & Fine Print

Check In: 3:00 PM
Check Out: 12:00 PM
General Policies:

Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.

Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.

Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.

Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.

General Information - Room taxes and service fees are included in vacation price.  Minimum night stay restrictions may apply.  Reservation changes may not be permitted unless authorized by the hotel.

Customer Ratings & Reviews

TripAdvisor Traveler Rating

4.5 17963 reviews
  • 5.0 star tripadvisor rating
    Great resort

    Liked a lot for 2nd time for the teen hangout it was great got to play gta 5 every day at least once. The best staff member in the teen hangout is Angel. He also gave me billards and ping pong lessons

    Mar 30, 2023
  • 4.0 star tripadvisor rating
    Overall good

    Overall 8 out of 10. The staff and service is wonderful. But the rooms could use some upgrading. The bathroom mirror is dated but shower is great. The toiletries definitely need to be upgraded. We had Diamond Club, it was a nice perk, the only issue were the cabanas at the pool. We had to wake up at 530 am to get a cabana for the day for free. There are only 3 out of approximately 15 cabanas that were on the first come first serve basis. The other ones can be reserved for an extra cost. Seems silly since we already upgraded to Diamond Club. Overall this resort is beautiful, the food is good, it’s very typical to get repetitive food at all inclusive, but overall it was great. We had Baruc and Miguel both checked in with us daily and were very kind to us. We would come back again to this hotel.

    Mar 30, 2023
  • 1.0 star tripadvisor rating
    It’s not luxury resort TUI need to address there advertising

    Where do we start! We arrived on 9th March had no welcome just show to diamond club to be given our wrist band and told to go get food as it was 8pm! Then we got to put £7000 Holiday upgrade room sea view and we couldn’t believe at 9pm what we was facing… No1 the room smelt of mould No2 the sound coming from the pool hideaway Entertainment karaoke was so loud it felt like it was in our room. No3 went to diamond club to get a room change the butler and reception lady were rude and said it would stop around 11pm!! No4 We had to accept a down grade that I had to put in writing that I would not ask for a refund (no doubt they sold our room for an upgrade) No5 still could hear the PARTY but not so bad as we was on the 4th floor at the back of the hotel. The following day we went to the beach and was told we can’t leave the beds for no longer than 30mins or they would clear our things away ( gave him a tip and it was fine) The beach bar staff worked hard but I’m shocked they didn’t have an accident as the decking was falling apart (see photos) Every restaurant got our orders WONG even at breakfast!! It was a joke we did end up playing a game between us!! Guess what we will get. Not the hotel fault but SPRING BREAK TUI should tell us British that this time of year is party season as when we booked this we wanted adults only quiet romantic NOPE it was club 18/30 Benidorm. On the 2nd from last day I was laying by the pool same as an old lady next to me, the other half went for a walk on the beach about 9am and they started cleaning windows and also adding stuff to the pool within 15-30 mins my eyes were burning!! Inside and out, the lady next to me asked if I was ok?? Because her eyes were also burning. My other half got in the pool I asked him to get out about 10 am as I was worried my eyes were killing. He got out and nothing he could do!! I went up to the room to shower and change!! Used the fresh room water in the shower to rinse my eyes out. I came back at about 11am not 100% but better! ( the lay next to me had done the same) when I got back he was back in the pool however the towel he had sat on had turned from brown to pink it was the chlorine or bleach so now I know why my eyes hurt and that was from him being in the pool!!!!! !(see photos) I could go on and on we did not enjoy our 2 weeks and will not be returning. The staff were lovely and worked so hard unfortunately this holiday needs to be downgraded for us in the UK it should be a 3 star it’s not worth 7k for 2 weeks.

    Mar 30, 2023
  • 4.0 star tripadvisor rating
    Royalton experience

    Had a good time. Marisol was amazing with our girls (11 and under). Made them bracelets which was a hit. Daniella and Daniel and Mahui from the vibes team were great too. We were in Diamond club and would reccomend.

    Mar 30, 2023
  • 3.0 star tripadvisor rating

    Service was poor. The Food was mediocre. The Resort is old. Elevator was broken. Very confusing when we checked in. The spa was good. And the excursion we went on was very good though. And the fitness center itself wasn’t great - No Peletons. But the classes and the instructions made it wonderful. We loved Gabby and Edgar!!!

    Mar 30, 2023
Prices per person based on double occupancy including round-trip airfare via U.S. certified air carriers and round-trip airport/hotel transfers when arriving at airport closest to destination (for exceptions see Frequently Asked Questions), hotel taxes and baggage handling, fuel surcharges, and all pre-collected U.S. and foreign taxes. In some instances, pricing may specifically apply to one of multiple flights on select departure days. All packages are based on the lowest hotel/air classes available at time of publication, capacity controlled, subject to availability and change without notice. Promotional pricing may only be available for a limited time. Fees may apply for carry-on and checked baggage-view Baggage Policies. Some resort fees, environmental levies and departure taxes are not included and may be payable in resort. View Frequently Asked Questions for more information. Apple Vacations is not responsible for errors or omissions. Cancellation policies apply. Bookings are subject to the Fair Trade Contract. All public charter flights are operated by ALG Vacations Corp: Allegiant Air: PC 18-231, A319-156 seats or A320-186 seats /PC 18-234, A319-156 seats or A320-186 seats; Miami Air operated by TUI Airlines Belgium N.V. : PC 19-085 & PC 19-117, B737-800, 180 seats/PC 19-091, B737-800-183 seats; Swift Air: PC 19-092, B737-400-150 seats; Viva Aerobus: PC 18-228, A320-180 seats/ PC 19-079, A320-180-185 seats/PC 19-094, A320-185 seats. CST2139014-20 120319