Your All-In Luxury® vacation starts in Mexico’s Caribbean paradise. Cancun is one of the world’s most popular tourist destinations because of its great fashion and shopping, ecological tours for the more adventurous, fabulous bars and restaurants, world class golf and so much more. Royalton Riviera Cancun is located just a 15 minute drive from the Cancun International Airport.

A warm reception and chilled cocktail set the tone for an extravagant vacation. After a day of indulging in our extensive and unlimited reservation-free dining and drink services and partaking of our activities, sports, and entertainment program, guests will appreciate the comfort of our modern and spacious rooms.  Our modern facilities, warm staff, and exhilarating locale rich with culture and world-class cuisine are the backdrop for an unforgettable All-In Luxury® escape.


Riviera Maya
Cancun International Airport (CUN) : 12 miles

Property Information

Total rooms and suites: 840


Resort Details


Show More


Show More

Hotel Advisories

Advisory The Hotel wants to notify that all the guests arriving as of January 1st 2023, the complimentary access to hydrotherapy circuits will be limited over the age of 18 which will be one session per person per stay.
Advisory The state of Quintana Roo will be charging a sanitation tax of $4.00 USD, per room per night. This amount is not included in your vacation price and will be collected at your hotel. This fee is subject to change at any time without notice by the hotel.
Advisory All nine of hotel's exceptional restaurants will be going under renovation. This will encompass a complete overhaul, from the guests' areas to the back of the house, aiming to take the culinary experience to unprecedented heights.
Advisory The second phase will be cover lavish suites of resorts. These improvements will be implemented in different sections throughout the resort and will take place in a slower pace. It has been specially outlined like that to avoid any disruptions to our clients.

General Policies & Fine Print

Check In: 3:00 PM
Check Out: 12:00 PM
General Policies:

Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.

Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.

Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.

Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.

General Information - Room taxes and service fees are included in vacation price.  Minimum night stay restrictions may apply.  Reservation changes may not be permitted unless authorized by the hotel.

Customer Ratings & Reviews

TripAdvisor Traveler Rating

4.5 18915 reviews
  • 4.0 star tripadvisor rating
    Royalton Mexico

    Food was ok, a lot of the restaurants did not have AC, not sure why but it made eating very uncomfortable. Best part of the trip was our waiter Dionisio by the pool. He was amazing and extremely attentive.

    Aug 28, 2023
  • 5.0 star tripadvisor rating
    Incredible butler, great service

    We had a wonderful experience with our butler Miguel whose service was nothing less than exceptional. He went above and beyond and made sure we had everything we needed. I highly recommend this resort.

    Aug 28, 2023
  • 4.0 star tripadvisor rating
    Some good some bad points, would I return ? Nope don’t think I would

    Speaking as a none diamond club visitor & UK guest. Close to airport so travelling on a 10+ hour flight from the UK this was a plus, room was fine, great air con, comfy bed. I would say that the hotel needs some TLC, in particular the grounds around the pool need attention, rough on your feet and some sprucing up all around is needed. Good choice of restaurants, however if you are not part of the diamond club, you need grit & determination to get your booking & you will need to go early as a diner. Loved the steakhouse, Indian, but the Italian was bizarre, we were outside in the evening whilst adult guests were beside us in the children’s play area 😂 but, worse was the starter my son had, meatballs n pasta (2meatballs) was the same that my partner had as a main, 2 meatballs but a little more spaghetti!!!! Shocking, meal was not great. I’d say if you are expecting to be stuffed full in the speciality restaurants you will be disappointed, fine for us, but portions are not huge, just saying 🤔 At night the corridors would benefit from some security, some guests were shockingly disrespectful in the early hours, never experienced this in the other 5 different hotels in Mexico I have been to. Coffee outlet was great, super staff, great choice and very efficient. Now to my biggest moan, personally I do not like segregation, sooooo, this hotel has a diamond club and many have this type of ‘premier’ experience in Mexico, but, I have never felt the segregation like in this hotel in anywhere I have stayed before, so will not return. Lastly, is the shocking way in which you have to book the only restaurant that is as a none diamond club payer pre-bookable, the Teppanyaki. Oh dear, take yourself a drink & go around 2pm to 2.15pm (booking starts at 3pm ) to get yourself in the indoor queue, yes it’s lovely food but do I wish to take an hour out of my day to sit in a queue, no, no ,no. I’m all for being fair, but never ever experienced any booking system like this, wow ! There are better ways, talk to your neighbouring hotels 😉

    Aug 28, 2023
  • 5.0 star tripadvisor rating
    Grand Time @ Cancun

    The service was amazing. The bartender Pablo at Martini Mix was the most professional and friendliest. He made the best drinks and educated us on the process of the tequila making process in Mexico. Will never forget his service.

    Aug 28, 2023
  • 5.0 star tripadvisor rating
    There can be improvements but fantastic in so many ways

    We enjoyed our week at the Royalton Riveria very much. All servers work very hard and it was a joy to be with them. They always greet you, friendly and attend to what you ask for. We went to upscale restaurants in NY and we don’t get that level of service. My 2 boys have severe allergies. They always considered it and did their vey best to meet their diet restrictions. I saw comments about Ac. I understand why people find it warm. But a very important fact is many of the restaurants and bars are designed as open air places. They’re not enclosed by walls. I was pleasantly surprised by the Marche buffet. It had so many high quality food stations. My family of four ate plates and plates of the foods. The bands, Vibe team and entertainment are fantastic! My family and I had tons of fun. A big thank you to the staff that go their 110 percent.

    Aug 28, 2023
Prices per person based on double occupancy including round-trip airfare via U.S. certified air carriers and round-trip airport/hotel transfers when arriving at airport closest to destination (for exceptions see Frequently Asked Questions), hotel taxes and baggage handling, fuel surcharges, and all pre-collected U.S. and foreign taxes. In some instances, pricing may specifically apply to one of multiple flights on select departure days. All packages are based on the lowest hotel/air classes available at time of publication, capacity controlled, subject to availability and change without notice. Promotional pricing may only be available for a limited time. Fees may apply for carry-on and checked baggage-view Baggage Policies. Some resort fees, environmental levies and departure taxes are not included and may be payable in resort. View Frequently Asked Questions for more information. Apple Vacations is not responsible for errors or omissions. Cancellation policies apply. Bookings are subject to the Fair Trade Contract. All public charter flights are operated by ALG Vacations Corp: Allegiant Air: PC 18-231, A319-156 seats or A320-186 seats /PC 18-234, A319-156 seats or A320-186 seats; Miami Air operated by TUI Airlines Belgium N.V. : PC 19-085 & PC 19-117, B737-800, 180 seats/PC 19-091, B737-800-183 seats; Swift Air: PC 19-092, B737-400-150 seats; Viva Aerobus: PC 18-228, A320-180 seats/ PC 19-079, A320-180-185 seats/PC 19-094, A320-185 seats. CST2139014-20 120319