Your All-In Luxury® vacation starts in Mexico’s Caribbean paradise. Cancun is one of the world’s most popular tourist destinations because of its great fashion and shopping, ecological tours for the more adventurous, fabulous bars and restaurants, world class golf and so much more. Royalton Riviera Cancun is located just a 15 minute drive from the Cancun International Airport.
A warm reception and chilled cocktail set the tone for an extravagant vacation. After a day of indulging in our extensive and unlimited reservation-free dining and drink services and partaking of our activities, sports, and entertainment program, guests
will appreciate the comfort of our modern and spacious rooms. Our modern facilities, warm staff, and exhilarating locale rich with culture and world-class cuisine are the backdrop for an unforgettable All-In Luxury® escape.
Location
Riviera MayaProperty Information
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Resort Details
Hotel Advisories
General Policies & Fine Print
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.
Customer Ratings & Reviews
TripAdvisor Traveler Rating
18440 reviews
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Jun 02, 2023Run as Fast as you Can!!!!
If 0 stars were an option that’s what we’d rate this resort. Upon arrival the resort looked nice, big, lots of pools - great! We checked into the Diamond Club Members area. It took a little longer than we’d have like but we survived. Our butler took us to our rooms and we got settled in. We splurged on the Diamond Club for the swim out suite and a Butler because it had been awhile since we took our kids on vacation. Our butler said he come back the next day to help make dinner reservations for the week. Our first night was okay, our room was outside one the restaurants that hosts wedding receptions so outside of it being super loud until the late hours the first night was fine. We have been to several all inclusives all over this area and so far this resort wasn’t anything spectacular but it was okay so far. The second day, our first full day, we took our kids to the kid pools. There was one section of the pool “roped off” (I use that term lightly) because they had giant metal rods sticking out of the bottom of the pool. My 5 year old playing in the area feel and nearly got pierced from one of the giant metal rods. After that we decided for the safety of our kids this wasn’t the place to remain for the next 6 nights of our stay. The next morning my husband and mother-in-law wen to talk to the Diamond Club Manager, Xima. She apologized for our experience and told my husband we’d receive a FULL refund for the remaining 5 nights we didn’t use and we needed to be out of our room by noon. She agreed to a full refund!! Several days later they told Apple Vacations they were not indeed going to give us a refund that they had a No Refund policy - despite the Diamond Club Manager telling us to our face we’d get a refund. If that weren’t the case we would have sucked it up and dealt with the sewer smell property, the poor food and drinks they don’t put alcohol in until you notice and have to tell them they forgot the tequila in their margarita because you watched them make it.. my guess is Xima KNEW they indeed wouldn’t refund us after we already left and she could book our room and make $$ on it twice. This place is a fraud and their management team is a fraud. We’ve been fighting with them for over 2 months now for the $6,000 refund they told us we’d get. Marriott claims that even though their “name” is on the hotel their is nothing they can do. We’ve filed a complaint with our credit card, we’ve also filed a formal complaint with the Federal Agency of Consumer Affairs in Mexico as well. Save yourself a terrible trip and go elsewhere- there are plenty of lovely resorts where you will have better food, better service, better management and a safer environment for your kids to play!!
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Jun 02, 2023Nice experience
Jesus was amazing. Highly recommended! Waiter at anchor pool! Will come back because of Jesus! Food very good. Room very clean, !pools amazing! Buffet was amazing. Foam party fun too. The main bar had the strongest drinks!
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Jun 02, 2023
Vacation with a workout, muy bien
Edgar and Jorge with royalton fit were the best trainers at the resort, they were amazing motivators during the beach training and the aqua fit sessions. Definetly going to come back to the hotel with all this great service
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Jun 02, 2023
Royalton Cancún 2023
We had an amazing time at Royalton Rivera Cancun! The service we received from our butlers Caesar and Burac was impeccable! They made my husband’s birthday memorable & kept us updated with all festivities.
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Jun 01, 2023
Royalton Riviera Cancun
Everything was top notch, welcome, service, Kids Club, buffet and thank you for my son's birthday. A big thank to Yesmi for the organisation and your professionalism and a big thank to Raul for the service at the pool, thank you for your availability and your help.