Your All-In Luxury® vacation starts in Mexico’s Caribbean paradise. Cancun is one of the world’s most popular tourist destinations because of its great fashion and shopping, ecological tours for the more adventurous, fabulous bars and restaurants, world class golf and so much more. Royalton Riviera Cancun is located just a 15 minute drive from the Cancun International Airport.

A warm reception and chilled cocktail set the tone for an extravagant vacation. After a day of indulging in our extensive and unlimited reservation-free dining and drink services and partaking of our activities, sports, and entertainment program, guests will appreciate the comfort of our modern and spacious rooms.  Our modern facilities, warm staff, and exhilarating locale rich with culture and world-class cuisine are the backdrop for an unforgettable All-In Luxury® escape.

Location

Riviera Maya
Cancun International Airport (CUN) : 12 miles

Property Information

Total rooms and suites: 840

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Resort Details

Amenities

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Activities

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Hotel Advisories

Advisory The maintenance work is going on in hydrotherapy spa facilities at the Royalton Riviera Cancun complex. Spa treatments and massages will continue to operate normally, the spa will offer a temporary hydrotherapy service in the spa facilities while this three-week maintenance work is undergoing to guarantee a seamless guest experience.
Advisory The Hotel wants to notify that all the guests arriving as of January 1st 2023, the complimentary access to hydrotherapy circuits will be limited over the age of 18 which will be one session per person per stay.
Advisory The state of Quintana Roo will be charging a sanitation tax of $4.00 USD, per room per night. This amount is not included in your vacation price and will be collected at your hotel. This fee is subject to change at any time without notice by the hotel.

General Policies & Fine Print

Check In: 3:00 PM
Check Out: 12:00 PM
General Policies:

Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.

Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.

Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.

Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.

General Information - Room taxes and service fees are included in vacation price.  Minimum night stay restrictions may apply.  Reservation changes may not be permitted unless authorized by the hotel.

Customer Ratings & Reviews

TripAdvisor Traveler Rating

4.5 17522 reviews
  • 1.0 star tripadvisor rating
    Pre visit contact awful

    Well I not sure where to start! I have sent the hotel over 10 emails to over 6 different email address! addressed to management Vladimir Myllen, also Blue Diamond head office. One very helpful staff member Sergio, has repeatedly apologised and asked, copied in all emails to please contact me! As of today over a week later nothing! After reading all the latest reviews which are by no means awful. Very distressing. I work in the travel business and in over 25yrs of travel I have NEVER EVER experienced customer service like it, for what is supposed to be a 5star hotel, I am truly lost for words. Reading the latest customer awful experiences I am not looking forward to my visit at all. If any management do take the time and effort to read!! I suggest u speak to Sergio, econcierge who will give you my contact details and emails. service truly truly disgusting. I pity anyone trying to contact this hotel for help in anyway.

    Jan 28, 2023
  • 4.0 star tripadvisor rating
    January 2023 review

    Pros - food variety at restaurants and buffet - staff very friendly and went out of way to help - beautiful lobby - nice rooms (nothings too fancy) - mixology bar was different (in a good way) - lots of activities - nicest resort gym I’ve ever been to Cons - elevators were always broken - lots of seaweed on beach - someone went through out stuff and stole money from our room - very noisy pool (no quiet areas without party music and kids screaming) - water slides felt a tad dangerous lol

    Jan 27, 2023
  • 5.0 star tripadvisor rating
    Agave Restaurant

    Another exceptional dining experience at Agave with great food, and exemplary service with Raul as our Waiter. A great way to spend our last evening at the resort! We had the privilege of Raul's service for both of our dinners.

    Jan 27, 2023
  • 5.0 star tripadvisor rating
    Great Family Vaca- with lots of fun for the adults too

    We visited the Royalton as a group of 10, including children 1 to 8 years old. We had amazing experience, we stayed in the 5000 building and the housekeeping staff was incredible. They cleaned our room every day and did turn down service. We walked by when they were cleaning the rooms between customers and were impressed at how thorough they were being including moving the beds. The kids loved kids club, and the staff there was caring and kept them well entertained (including a kids foam party!). It’s also give you about some time to have fun ;). David, the activities coordinator was awesome and we played beach soccer as well as pool games- he took the time to know our names and always got our family involved in the fun!! Jose was our server at the pool and always took great care of us. We also enjoyed some amazing wines with dinner, these were extra cost, but well worth it (ask to speak with the sommelier- we had Fabián!). Our best meal was the habachi, but honestly the food was great including the buffet. The shows each night we’re also a lot of fun with live music every night. The only not great experience we had was with the front desk, they were pretty curt and unreliable. They probably deal with peoples complaints all day so I get it, but was hoping for better service. All in all 10/10 and would definitely go back!

    Jan 27, 2023
  • 2.0 star tripadvisor rating
    Choose your room carefully

    Be aware that Luxury Junior Suites in Building 8 with mangrove view are not as advertised. No luxury at all. Suites face a power plant that hums 24/7 and overlook the service road which is under the main driveway and runs the entire length of the building, It's a busy place (bins of laundry, skids of supplies coming and going ) plus it's illuminated at night! All that activity and noise render your balcony useless. We also found the furnishings and equipment to be sub-par; a damaged coffee table, tired linens and environmental controls that didn't work correctly. We couldn't regulate the a/c and overhead fan . Finally, line-ups for check-in and check out were very frustrating. Overall, this was not a five star experience. On the plus side, the staff are great and the other facilities such as the pools, the beach and restaurants were fine. We still had a great time!

    Jan 27, 2023
Prices per person based on double occupancy including round-trip airfare via U.S. certified air carriers and round-trip airport/hotel transfers when arriving at airport closest to destination (for exceptions see Frequently Asked Questions), hotel taxes and baggage handling, fuel surcharges, and all pre-collected U.S. and foreign taxes. In some instances, pricing may specifically apply to one of multiple flights on select departure days. All packages are based on the lowest hotel/air classes available at time of publication, capacity controlled, subject to availability and change without notice. Promotional pricing may only be available for a limited time. Fees may apply for carry-on and checked baggage-view Baggage Policies. Some resort fees, environmental levies and departure taxes are not included and may be payable in resort. View Frequently Asked Questions for more information. Apple Vacations is not responsible for errors or omissions. Cancellation policies apply. Bookings are subject to the Fair Trade Contract. All public charter flights are operated by ALG Vacations Corp: Allegiant Air: PC 18-231, A319-156 seats or A320-186 seats /PC 18-234, A319-156 seats or A320-186 seats; Miami Air operated by TUI Airlines Belgium N.V. : PC 19-085 & PC 19-117, B737-800, 180 seats/PC 19-091, B737-800-183 seats; Swift Air: PC 19-092, B737-400-150 seats; Viva Aerobus: PC 18-228, A320-180 seats/ PC 19-079, A320-180-185 seats/PC 19-094, A320-185 seats. CST2139014-20 120319