Location
CancunProperty Information
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Resort Details
Hotel Advisories
General Policies & Fine Print
Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy:
Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy:
This hotel cannot guarantee a spring-break-free environment.
General Information:
Room taxes and service fees are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel.
Spring Break Policy - We cannot guarantee a spring break-free environment.
Customer Ratings & Reviews
TripAdvisor Traveler Rating
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May 2023 Vacay Libby Bar
Ramses and Juan are the best waiters at the lobby bar! They make any drinks you want and the way you ask 🍹🍸🥂 Super friendly and fun, highly recommend. Lobby bar is the best! Marta S , T.O. Canada
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Best service ever
Moonlight Bar was the life of the party due to Ramses Josabeth’s special drinks oh my god mucho bueno I came and sat here every night before I went to bed due to the service. He made us speical drinks from interesting martinis to regularmocktails
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Lovely holiday at the Royalton
What a beautiful hotel, great location next to the beach and great staff. Omar and Jonathan made our holiday they were both so friendly and attentive. Abel was also very good down at the pool. Nothing was too much, food drink anything. Superb service at the pool. We had some issues in the first week with the room not being cleaned and our towels weren't changed for about 4 days even though we left them on the floor on the third day as it asked in the room. We don't mind using them a couple of times but we thought 4 days was poor especially after they had been on the floor wet all day. The steakhouse is the best a la carte restaurant, you should definitely eat there if you stay at the royalton. Overall some minor housekeeping issues but I would definitely recommend the hotel, it's more suited to younger people in my opinion but you will love it.
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Review of stay
Edi was great to work with!!! He was the best butler we ever had. He really took care of our needs and made sure we had no problems. He was wonderful. 10/10 i would recommend him to anyone that stays!
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Alondra the e-concierge is amazing
Alondra was amazing!! I called in to surprise a friend with a gift at her stay there and she handled everything! Even sent me pics to show it was all handled!!S he was excellent! Highly recommend working with her!