General Policies & Fine Print
Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy:
This hotel cannot guarantee a spring-break-free environment.
Room taxes and service fees are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel.
Spring Break Policy - We cannot guarantee a spring break-free environment.
Customer Ratings & Reviews
TripAdvisor Traveler Rating4569 reviews
Terrific resort for a great getaway
We enjoyed the resort. We were impressed with the service. Our butler was Brian and he took care of our dinner reservations and any issues that came up. Our room was lovely and clean. We did eat at Chopstick and the food a service was great. The seafood restaurant on the 18 th floor had great service. The food was good, but not great. we enjoyed the Gala dinner as well as the evening entertainment. The food and bar service at the beach was excellent! We plan to return in 2024!
Royalton Chic! Fernanda!
Fernanda was amazing very informational! She approached our group of friends with great enthusiasm and energy. She’s really helped us out on making out parting decision. If we to ever run by or come across Fernanda again we would have no complaints
If you are looking for ocean front, modern decor, with great nightlife this is your place! Chose Diamond Club, really nice to have a concierge at your fingertips. Be sure to download "Whatsapp" your concierge/butler will text you every morning with the days events and stay on top of anything you may need during your stay. If you have anything to complain about at this resort, you might just be a complainer! The food is resort food, I find them all to be about the same quality, but they make sure you have variety. If eating at the sports bar, order 2 of everything, the portions are small. Evening events are fantastic, whether its DJs or live music, there is something for everyone, its a lively place. Staff work incredibly hard here, and I need to make a special mention of Elmer the bartender at the Taboo lounge, for making THE best cocktails, remembering what you like, and always being happy to see you. Beautiful beach, you cant go wrong here, we loved it.
Best Vacation Ever!
Amazing stay! You will not be disappointed! The accommodations are first class in every way, with the pinnacle being the staff who cater to every need and want. They are sincerely invested in making sure the experience for every client, is like no other. This review can't go without mentioning those specific to our group, who made if feel as if we were saying goodbye to family at the end of the stay. Starting off with Estefania Cruz (Stef) who was kind enough to agree to be our Diamond Club Butler during our stay. Without being intrusive, Stef was there for us at every turn. She even checked in on us on her day off. Amazing, kind, talented young lady! And also to extend our thanks to the group of guys at the Diamond Club pool bar who attentively covered the remainder of our days making sure we not only had a bottomless cold drink in our hands, but to entertain us with their humor and conversation. These guys are amazing! Antonio, Javier, Kuri, Sergio and Mauricio.....thank you so much! This is not to take away from the entire staff, who were all great, but these folks are the individuals who took care of us specifically, and seriously felt like leaving family when we left!
This is my second time visiting this resort and once again had an incredible time. Upgraded to Diamond Club and would highly recommend adding on this perk. The check in experience is pleasant and you are assigned a personal butler. I had requested Estefania (Steph) Cruz after I saw a group recommend her on TikTok and am so glad I did. She was very attentive and responsive to any requests we had. Our dinner reservations were made through her and she made sure to come find us every day to make sure we didn't need anything. Request Stef! Diamond Club pool bartenders were the best. Shoutout to Antonio, Sergio, Javier, Mauricio, and Kuri for making our trip. They made the best drinks and were so fun to hang out with. Que Pasa!