Property Information
{{title}}
Resort Details
Hotel Advisories
General Policies & Fine Print
Customer Ratings & Reviews
TripAdvisor Traveler Rating
3635 reviews
-
Jan 19, 2023Excellent staff and resort in San Juan!
We had an excellent time at the Royal Sonesta! The property had great pools and direct beach access. The beach in front of the hotel was amazing and there is a beach bar you can walk right up to for food and drinks. Hilton took care of our room and even made cute animals out of the towels! It made us laugh every time we went back to our room at the end of the day. Thank you Hilton! Excellent staff and resort! The hotel is only about a 10-15 minute Uber to Old San Juan, which we recommend at night for dinners and walking around. We enjoyed the breakfast buffet at the hotel restaurant.
-
Jan 17, 2023
Great Hotel
We just stayed here (husband, 2 children and I) for 4 days in mid January. We booked one of the club rooms which I highly recommend if you have kids. We were given breakfast vouches for every morning and cocktail vouchers for every evening - which included 2 drinks (it specifies wine/beer but we were told we could also get cocktails) and an appetizer PER PERSON. We ended up using the cocktail voucher to have dinner twice since a lot of food was included as an "appetizer" (i.e. burger for my son, chicken fingers for my daughter). Our club room was on the first floor - a bit dark but it had sliding doors that essentially led right out to the pool. It was SO great with the kids to be able to go to the beach, the pool and back to our room so easily multiple times throughout the course of the day. We had planned for a couple of excursions but ended up just hanging at the hotel and beach all 4 days. Beach is perfect for kids - some small waves but mostly gentle, warm. Staff at the hotel were all super kind and accommodating. We all loved our stay and we will definitely be back.
-
Jan 17, 2023
We loved it!
The resort is beatiful, well manicured landscape, plenty of pool lounge chairs. A beatiful beach. Excellent service from all of the staff from the bell boy to the front desk, housekeeping & waiters. I want to give a few special shout outs to the staff members who went above & beyond. The lobby Coffee bar - Jesus. You went above & beyond for my wife & I. My pregnant wife was craving Chamomile tea. There wasn't any more but Jesus checked the entire resort property and brought it up to our room. We said not to worry and we did not expect the above & beyond service. The pool area server - Francisco- great service. He kept an eye on us and constantly checked in on us. He smiled, was generally friendly & inviting. Aleli Restaurant- Jaime our Waiter was excellent, made recommendations and went above & beyond to make sure everything was good. Made to order some Mayoketchup & even shared 2 different recipes. Zen Spa - Gabriela asked where my problem spots were and made me feel youthful & energized after. Front Desk. Wilson checked us in & out. He was friendly, personable and went above & beyond. He sent chocolate covered strawberries to our with a congratulations on your baby boy to be. The beach attendants - I do not remember all of the name's, but they all provided excellent service. We believe the Royal Sonesta is the gold standard for customer service, ambiance & luxury.
-
Jan 09, 2023
Sunset Meal
Had a good-times dinner at the beach side restaurant. When our large group arrived, the staff got drinks out fast and the food was served quickly. Making the dinner arrangements was so easy and the attention to detail was the best. Menu had good variety. The servers and the manager we're friendly and attentive during the service.
-
Jan 08, 2023
Great Hotel in Puerto Rico
This is my third visit to the Royal Sonesta San Juan in the last 12 months. I will have spent 20 days here among the 3 vacations. Overall I've had great vacations here. The staff, facilities, room, beachfront, pool, etc are all wonderful. I want to single out Karoline Montoya, Miguel Diaz, Ida (at the breakfast restaurant), Carmen (at the pool) , and Alexandria (at the lobby outdoor bar) for helping to make this trip outstanding. All of the staff at the hotel were friendly and helpful. The rooms are great and even the city view is nice at this hotel. I brought my amazon fire stick and plugged it into the TV and could watch my own Netflix, HBO, Prime and other programming though Youtube TV does not work. The breakfast buffet is has almost all that you'd want at breakfast. The woman who makes the omelettes (i forgot her name) makes them to perfection. I've been to other resorts where people struggle to make a good omelette. The pool area is well designed and there are plenty of lounge chairs. Even during the holiday week you can find chairs. Same for the beach. This is also a wonderful beach where the waves are generally gentle. I hear that in the Condado it's more rough or you may have a hotel with no beach. The beach lunch restaurant serves a good mix of food. I'm sure I will be back to stay here again sometime. While this hotel is not adjacent to most restaurants that we went to for dinner, we took Ubers. It is also right next to the El San Juan hotel which has a great lobby bar, live music venue, casino, and other restaurants. I much rather stay at the low key Sonesta and then visit the EL San Juan.