Set on an idyllic, pristine stretch of white sand in Playa del Carmen, the Royal Hideaway Playacar effortlessly blends world-class service and luxurious accommodations. A member of The Leading Hotels of the World, this all-inclusive, adults-only haven offers peace, tranquility, and privacy. 

The 201 magnificent rooms provide a luxury stay surrounded by sumptuous gardens where the assistance of a private concierge and endless amenities are never far away. This magnificent, all inclusive resort also features luxurious facilities, including 6 restaurants serving international cuisine with à la carte options, 6 pools, a spa and a fitness center, as well as infinite sports and fitness options. The 201 magnificent rooms provide a luxury stay surrounded by sumptuous gardens where the assistance of a private concierge and endless amenities are never far away. Whether inside the resort’s facilities or on the beach in front of the hotel, guests have many different choices available, including adventure and water activities.

Location

Playa del Carmen - Beach
Cancun, Mexico (CUN) : 30 miles

Property Information

Year Built: 1998
Accessible rooms: 4
Floors: 3
Total rooms: 201

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Resort Details

Amenities

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Activities

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Hotel Advisories

Advisory Important Information For Our Guests- Please be aware that due to changing weather and ocean conditions, beach shapes and characteristics may vary.
Advisory STUDENT GROUP POLICY • 100 DOUBLE rooms IN HOUSE maximum for student groups at any given time • 25 years old and under are considered “students” for any given time • Minimum age required for check-in is 18. • A refundable deposit of $200/per person (cash or credit card) is required. Group Student bookings • Must be requested through our groups department,these groups will require a chaperon as well as the refundable deposit and all above requirements.
Advisory The Municipality of Solidaridad will be charging an Eco Tax of $ 26.00 Mexico pesos per room per night. This amount is not included in your vacation price and will be collected at your hotel. These funds are being used to protect, maintain and conserve the natural beauty of the destination the area and its surroundings.

General Policies & Fine Print

Check In: 3:00 PM
Check Out: 12:00 PM
Minimum Check-In Age: 18
General Policies: Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel.
CUSTOMER SERVICE - Complaint cutoff is 45 days from date of guest's check-out.
Pet Policy Pets Not Allowed

Customer Ratings & Reviews

TripAdvisor Traveler Rating

4.5 8124 reviews
  • 5.0 star tripadvisor rating
    Excellent stay

    Great food and accommodations. The staff was friendly and offered great service. Our concierge, Maria, was outstanding. The rooms are nice and ours was very quiet. I highly recommend this resort. We will definitely return.

    Jan 31, 2023
  • 4.0 star tripadvisor rating
    Relaxed and friendly vibes all round.

    A great laid-back, beach holiday in modest luxury. As vegans, meals cobbled together most of the time were not nutritionally balanced and the cocktails were a bit ropey. Excellent staff, esp in Grill

    Jan 30, 2023
  • 5.0 star tripadvisor rating
    Best vacation spot in playacar

    We are in love with this hotel! The staff here is what makes it exceptional! From concierge, Maria , Ricky and Lorraine to the all bar staff especially Javier! The entertainment staff is very fun! We love Israel, Carlos, Naomi and Brenda. A huge shout out to Alejandro in the front offices to seeing our ever need is taken care of! No request is too big. We even extended our stay by 3 nights and are booked for 14 nights in July! The beach front of this hotel is stunning. The food and grounds amazing!!! Our new home away from home!!

    Jan 30, 2023
  • 5.0 star tripadvisor rating
    Loved our stay at Royal Hideaway!

    What a lovely, calm place to spend a few nights. We got up early every morning to relax by the pool, enjoy the sea breeze, took our time with a buffet breakfast, and enjoyed much-needed downtime. Reminder to read closely - most of the restaurants at this resort have a dress code particular for men! (Closed-toed shoes, long pants, collared shirt). We missed out on some culinary experiences because we didn’t pack appropriately, but honestly eating at Spices most nights was a highlight. Amazing Oaxacan/Mexican food. Overall really happy with our experience!

    Jan 28, 2023
  • 4.0 star tripadvisor rating
    Lovely beach, tasty food, chilly pools

    The pools were a bit too chilly, so I'm sure they would get more use if they were slightly heated. It would also be great if they had a hot tub for those chilly mornings/evenings. But the beach was lovely, the staff was friendly, and the food was tasty (and they accommodated our vegan diets)!

    Jan 26, 2023
Prices per person based on double occupancy including round-trip airfare via U.S. certified air carriers and round-trip airport/hotel transfers when arriving at airport closest to destination (for exceptions see Frequently Asked Questions), hotel taxes and baggage handling, fuel surcharges, and all pre-collected U.S. and foreign taxes. In some instances, pricing may specifically apply to one of multiple flights on select departure days. All packages are based on the lowest hotel/air classes available at time of publication, capacity controlled, subject to availability and change without notice. Promotional pricing may only be available for a limited time. Fees may apply for carry-on and checked baggage-view Baggage Policies. Some resort fees, environmental levies and departure taxes are not included and may be payable in resort. View Frequently Asked Questions for more information. Apple Vacations is not responsible for errors or omissions. Cancellation policies apply. Bookings are subject to the Fair Trade Contract. All public charter flights are operated by ALG Vacations Corp: Allegiant Air: PC 18-231, A319-156 seats or A320-186 seats /PC 18-234, A319-156 seats or A320-186 seats; Miami Air operated by TUI Airlines Belgium N.V. : PC 19-085 & PC 19-117, B737-800, 180 seats/PC 19-091, B737-800-183 seats; Swift Air: PC 19-092, B737-400-150 seats; Viva Aerobus: PC 18-228, A320-180 seats/ PC 19-079, A320-180-185 seats/PC 19-094, A320-185 seats. CST2139014-20 120319