Set on an idyllic, pristine stretch of white sand in Playa del Carmen, Royal Hideaway Playacar effortlessly blends world-class service and luxurious accommodations. A AAA Four-Diamond resort, this all-inclusive, adults-only haven offers peace, quiet and privacy. The resort’s elegantly appointed 201 rooms and suites feature sophisticated décor and luxurious ambiance with 24-hour room service. Relax around one of six pools or in one of our beachside Balinese beds where refreshments are just a moment away. Retreat to our full-service spa and indulge in revitalizing treatments. Sumptuous cuisine ranging from traditional Mexican fare to exquisite Thai foods awaits at six, à-la-carte restaurants or enhance your dining experience with our Chef’s Table dining experiences or unique theatre dinner show all curated by the resort’s Executive Chef. During the day, experience activities such as tequila tasting and cocktail classes; while in the evening, stroll down La Quinta Avenida for beachside shopping and entertainment.

Location

Playa del Carmen - Beach
Cancun, Mexico (CUN) : 30 miles

Property Information

Year Built: 1998
Accessible rooms: 4
Floors: 3
Total rooms: 201

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Resort Details

Amenities

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Activities

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Hotel Advisories

Advisory Important Information For Our Guests- Please be aware that due to changing weather and ocean conditions, beach shapes and characteristics may vary.
Advisory STUDENT GROUP POLICY • 100 DOUBLE rooms IN HOUSE maximum for student groups at any given time • 25 years old and under are considered “students” for any given time • Minimum age required for check-in is 18. • A refundable deposit of $200/per person (cash or credit card) is required. Group Student bookings • Must be requested through our groups department,these groups will require a chaperon as well as the refundable deposit and all above requirements.
Advisory The state of Quintana Roo will be charging a sanitation tax of a minimum $31.12 Mexican Pesos (approx. $1.76 USD), per room per night. This amount is not included in your vacation price and will be collected at your hotel. This fee is subject to change at any time without notice by the hotel.

General Policies & Fine Print

Check In: 3:00 PM
Check Out: 12:00 PM
Minimum Check-In Age: 18
General Policies: Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel.
CUSTOMER SERVICE - Complaint cutoff is 45 days from date of guest's check-out.
Pet Policy Pets Not Allowed

Customer Ratings & Reviews

TripAdvisor Traveler Rating

4.5 9122 reviews
  • 1.0 star tripadvisor rating
    Save Your Money!

    To start, our flight was delayed and we were a day late which we communicated with the resort. Our room was not ready the next day when we arrived! We had to wait almost 3 hours. The air conditioner wasn't working properly. Our room was 75 degrees the whole stay. The restaurants were miserably hot! Our toilet handle broke, took a whole day for it to be fixed. That was after 3 phone calls and a visit to the front desk. Then after it was supposedly fixed, it flooded our bathroom. I will never go back there again!

    Jun 11, 2024
  • 4.0 star tripadvisor rating
    Great trip spoiled by lack of airconditioning

    Beautiful property, great food, gorgeous views. Loved everything about this resort except for the AC in the rooms. Very little AC. It's hard to sleep when its 78 F/ 25.5 C in your room at night and 100 F / 38 C outside. Not only the rooms but the restaurants were poorly cooled as well, BUT the lobby where the main staff check you in was VERY cool and comfortable.

    Jun 11, 2024
  • 1.0 star tripadvisor rating
    Skip this resort

    If you want to pay 5 star/diamond price, but have the managers at a 1 star level…this is the resort for you. The ACs do not work in most areas… this is Not something they can fix… the units are very outdated. However, the resort knows this… pretends that they don’t or that it’s new. It isn’t new. Read reviews. If you pay for a 2 level 3BR and 3 Ba suite and are happy with sleeping on couches, as bedroom is too hot… this is the resort for you - there is No air coming from the ductwork in the upstairs bedroom. It’s not a “hey it’s hot in Mexico thing”. It’s the units no longer work… right next door to the bedroom is the living room. Wonderfully cold. All we asked for was a fan. What a Simple solution. The female manager on 6/9/2024, who had no interest in Introducing herself to us, is not a problem solver… she is not interested in Making things right. She plays the game of turning on her cell phone flashlight and looking at the thermostat and then walks away. I had to call out to her and stop her to ask what the plan was. None. No plan. Just shrugs her shoulder and calls us rude that we are fed up with this revolving door way of handling this issue. We have met many other guest… check your bill before leaving. One of the couples we just met, and are leaving had all of the stated issues. Ironically she has worked over 20 years of Costco travel … and the reviews of this resort keep going downward. They won’t be back. She won’t recommend it either. However, on complaint #3 on the base of our suites MBR toilet leaking… They are finally fixing it and the entire toilet has to be replaced Thester is so outdated Exposed wires on the lawn has yet to be fixed… day # 3 we have seen this So keep in mind they have no ability to fix the AC Keep in mind the Managers do not wish to rectify this. We went to Walmart after 9 and my husband had and spent $147 USD on 2 fans. So today they say “oh we found a fan for you”… where is it? If this were a true statement wouldn’t they have just brought it to the suite that is in the same building? No. They knew we. And in about 10pm with 2 fans. The management , of all levels, just lies. Some people have no AC problems or got one of the few fans early on… so their reviews are more positive… The female manager from 6/9/2024 just shrugged when asked if she was okay with guest, who booked one of the largest suites, were sleeping on couches in the living room. - she wouldn’t even have customer service at its most basic level. She should be fired. Barcelo resorts will never be booked y this family again. And, as stated in the first review, it’s only fair to post the same number of reviews per American $ (or pesos) charged at this resort. Including the the nearly $600 in “eco system tax”, and of course the 2 fans we purchased. When we leave, the fans will go to our transportation company… not left here for this management. This is about 15th review, on 8 different sites… quite a few more to go

    Jun 10, 2024
  • 5.0 star tripadvisor rating
    Elegant quality hotel with great food

    We were very pleased with the Royal Hideaway in Playacar. The staff were all very friendly and helpful. Our suite was beautiful with multiple balconies with seating outside to enjoy the views as well as a full complementary bar and comfortable bed. The oceanfront was clean and beautiful. The thing we were most pleasantly surprised with was the quality of the food. The food was the best we’ve experienced from an all inclusive. The restaurants for dinner were excellent. We loved the hibachi and sushi from Azia as well as the Mexican show with dinner at Club Royale. It was great to have the room service option as well for convenience. We were celebrating a birthday and they sent a lovely desert for a special treat. The one slight downside was that it was super hot weather and the air conditioning in our room could have been a bit more powerful/cold. We were fine, but a bit more refreshing AC would have been nice.

    Jun 09, 2024
  • 5.0 star tripadvisor rating
    A beautiful and chill resort with tremendous service provided by Karina Ortiz!

    This resort is beautiful, relaxing, and easy to navigate. My husband and I stayed here for our second time and we will probably return. My parents were in awe of all our photos and want to stay at RHP. The food is pretty spectacular overall with lots of options. I loved the resort activities I participated in including the Mexican crafts, sushi making, and painting. They have free kayaking and bike tours as well. here.All the staff were exceptional and friendly. Karina Ortiz,in particular, went above and beyond for my husband and me when we needed extra assistance. Karina Ortiz and her lovely smile are a tremendous asset to the Royal Hideaway Playacar team. Thank you, Karina, and RHP for providing us with a wonderful experience!

    Jun 07, 2024
Prices per person based on double occupancy including round-trip airfare via U.S. certified air carriers and round-trip airport/hotel transfers when arriving at airport closest to destination (for exceptions see Frequently Asked Questions), hotel taxes and baggage handling, fuel surcharges, and all pre-collected U.S. and foreign taxes. In some instances, pricing may specifically apply to one of multiple flights on select departure days. All packages are based on the lowest hotel/air classes available at time of publication, capacity controlled, subject to availability and change without notice. Promotional pricing may only be available for a limited time. Fees may apply for carry-on and checked baggage-view Baggage Policies. Some resort fees, environmental levies and departure taxes are not included and may be payable in resort. View Frequently Asked Questions for more information. Apple Vacations is not responsible for errors or omissions. Cancellation policies apply. Bookings are subject to the Fair Trade Contract. All public charter flights are operated by ALG Vacations Corp: Allegiant Air: PC 18-231, A319-156 seats or A320-186 seats /PC 18-234, A319-156 seats or A320-186 seats; Miami Air operated by TUI Airlines Belgium N.V. : PC 19-085 & PC 19-117, B737-800, 180 seats/PC 19-091, B737-800-183 seats; Swift Air: PC 19-092, B737-400-150 seats; Viva Aerobus: PC 18-228, A320-180 seats/ PC 19-079, A320-180-185 seats/PC 19-094, A320-185 seats. CST2139014-20 120319