General Policies & Fine Print
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy : Groups traveling together can book this property for their stay taking advantage of group benefits such as 6th or 11th complimentary guest, Group dinner reservation, One complimentary cocktail hour with a selection
of appetizers, One complimentary massage for the group leader, Complimentary room upgrades to the next category, Fruit plate and bottle of wine for the VIP, Private check-in when arriving together, Welcome sign. Applicable with Wedding Collections and Social
Packages. Consult terms & conditions.
Hotel Spring Break Policies :
1. Student / Spring Breaker Groups (21 years of age or older) will be accepted ONLY at Riu Santa Fé hotel.
2. All Student / Spring Breaker Group reservations are strictly On Request and will be reviewed on a case by case basis by the corresponding Destination Sales Department. RIU Hotels & Resorts reserves the right of admission and may reject any request at its sole discretion.
3. If a Student / Spring Breaker Group is accepted:
a. The number of rooms will be deducted from the contracted allotments
b. Minimum Age requirement: 21 years of age or older.
c. The Hotel may request proof of age in the form of passport or official ID
d. Each room must submit a signed liability agreement upon check-in.
4. At all other RIU properties Student Groups / Spring Breakers (either groups or individuals, regardless of age) are not allowed at any time during the year.
5. Guests disturbing or generating complaints from other guests or hotel may be removed from the property, at their own expense. a. Parties in rooms are not permitted
6. Student / Spring Breaker Groups must comply with any protocols (hotel and government) in place at the time of stay at the hotel.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.
Customer Ratings & Reviews
TripAdvisor Traveler Rating7816 reviews
With a little effort it could have been so much more.
Very little for the older guests. There are 2 entertainment stages, why couldn't the smaller one cater for those over 45? Which I'd estimate at about 30 % of the guests. Some 70's and 80's music wouldn't go wrong. The shows were amateurish, miming to the songs and pretending to play the instruments. The quiet pools were spoilt by uncouth Americans who seemed to think we all wanted to listen to rap played at full volume through their boom boxes. Saving grace was the quality and variety of food at the different restaurants, in particular the steak house. Also a special mention for the Indian and Asian. The jerk chicken shack is worth visiting too. The grounds and accommodation were well maintained. Beach nice and clean and the water warm. Hotel shop was ridiculously expensive, rather go to the reception and ask for the free transport to Punta Blanca. It's about a 5 minutes drive and you'll be supporting the locals by buying your souvenirs there.
Quiet it is not! Loud n Brash it is..
Riu need to decide if this is a 5 star hotel or a 4 Star Party Hotel, it cannot be both! We stayed in Jan23, the arrival was timed wrong for us as shocking drunk groups in lobby and a unhelpful reception staff member called Noel who was more intrested watching the women instead of checking us in! Dont get me wrong the hotel is a nice hotel, but its not 5star. If you love loud, young americans that love to part to music no one understands then this is the hotel for you. There are quiet area pools but the entertainment staff stop that for at least a couple of hours a day by dragging in a massive amplifier and bounce out noise. The buffet food halls are very good, the restraunts are not great, also buffet style. Im so glad we was a group and we could do are own thing when and where it suited us, if it was just me and mrs i would wanted out. Hotels rooms are spotless although the corridors need attention. The pools are lovely. Its was just too busy for us. There is a wide range of age groups here but in favour of party goers. I will always return to the Dominican, but it will never be Riu hotels
Worst Stay EVER!
My husband and I spent a week at this hotel. We have traveled extensively, and this place was by far the worst. It’s not a 5 star hotel. The elevators in different parts of this very large resort didn’t always work so most times we climbed up and down to the 3rd floor. We asked to switch rooms after our 3rd night because we were directly upstairs from the main theatre and night club. The noise was unbearable until 2:30 AM! The first night in the new room , we soon found out the TV didn’t work. Maintenance came and replaced the TV. My husband’s money, credit card and driver’s license were stolen from our bag which was by the pool area We walked away to get a drink to come back to our chairs and find our items stolen. We reported to the manager who told us there’s no cameras by the pool. This put a damper on the remainder of our stay. On our last night, I went back to the room to shower, and there was absolutely no hot water. Sheets and pillow cases in both rooms were stained and smelled musky. in had One of the blankets looked like it hadn’t been washed as it was also full of stains and other persons’ hair. So disgusting. We have stayed at many Riu’s before and NEVER had this type of experience. Will NEVER return here NOR recommend it to anyone.
After reading negative reviews I was worried about our holiday! To date it has been brilliant! Employees who go out of their way to ensure you have a great time are Marilys on Reception, Daniel at Breakfast and Mairoby at Lunch. Will probably add more over the next 10 days x
Worst room ever!
Our hotel room was on top of the disco,and it didn't shut down till,2:30 am.We paid extra for a room with a garden view and we got a view off the flat roof. We had to change rooms. It's a young party resort! Grounds where beautiful. Staff no English speaking so it was hard to communicate. Hotel needs a update and our elevator was out for 3 days. Disappointed for a RIU.