General Policies & Fine Print
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Spring Break Policies: Student Groups / Spring Breakers (either groups or individuals, regardless of age) are not allowed at any time during the year.
General Information - Room taxes are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.
Facility Fee:There is a mandatory hotel-imposed fee that is charged and collected by the hotel either at check-in or check-out).
Facility Fee Inclusions:
-WiFi high speed access through the hotel´s guest rooms and public areas for up to four devices per room.
-Two bottles of water in the room (no refill)
-Unlimited usage of the lobby area computers
-Access to the Fitness Center
-Luggage storage on arrival and/or departure up until 9:00pm
-Beach chair and umbrella service on the beach
Inclusions are subject to change at any time without prior notification.
Customer Ratings & Reviews
TripAdvisor Traveler Rating764 reviews
Best hotel ever with great location, away
Best hotel ever! Great location directly at the beach, awesome rooms with an amazing view, super friendly and highly professional front desk personal, especially reception manager Ashley and Lissette, assistant hotel manager Janneth and administrator Manuel! Thanks for another wonderful stay at your hotel! We will definitely come back and highly recommend this hotel!
Overall good stay
Overall good stay. All staff was very helpful and friendly. Really good breakfast- plenty of choice, fresh and tasty. Outdoors watch the birds- they are there to steal your food. Pool area looked good but we did not use it- by the sea was much better. Pool bar very fast service and good snacks. But check in is really slow. Even access to US is much faster It was our fourth hotel in a row this time and first time all passports, all copies…. Uhhh… and elevator was out of service.. so after reaching to hotel all this was too much. We traveled with our teenage children and had room with two double beds. This double bed is so narrow that it was complete nightmare. Two night we slept on eachother but then we took extrabed. And we are completely average grownups. For teenagers bed was wide enough and comfy. And nou laundery in the hotel. They have to order laundery service and when get your clothes back depends on ordering time.
Very nice hotel but just with twin beds. Outstanding American and European breakfast. Little bit problems with check in and not everyone spoke English at valet parking but overall a great inexpensive hotel
Fantastic location and pool area. Great breakfast buffet. Nice room. View was amazing. Dinner buffet was too expensive. Elevators broken unfortunately so we had to walk the stairs a lot. Stuff in the reception not so service minded and spoke very poor English.
2 out of 5
The worst Riu I’ve ever stayed in and we love this hotel chain! I’m just reading some reviews and the lifts STILL ARNT OPERATING FULLY SINCE WE WENT IN SEPTEMBER LAST YEAR! The manager was rude too won’t be visiting here again