The Riu Palace Peninsula is located in the heart of beautiful Cancun. The property is situated on a dazzling stretch of white sand beach and framed by tropical vegetation and crystal clear turquoise water.  Enjoy a day of relaxation by taking care of your body in the Renova Spa with a variety of treatments to chose from. Also the hotel offers sauna, jacuzzi and swimming pools, where sunbathing with a cocktail is a must.  Enjoy the gym, sport activities, volleyball, and also water sports including windsurfing, kayaking and snorkel.  Adults won't feel bored thanks to the live shows, music, and other entertainment during the day and night.

Location

Cancun - Beach
Cancun, Mexico (CUN) : 15 miles

Property Information

Year Built: 2011
Floors: 20
Total rooms: 562

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Resort Details

Amenities

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Activities

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Hotel Advisories

Advisory ***Important Information For Our Guests*** Please be aware that due to changing weather and ocean conditions, beach shapes and characteristics may vary.
Advisory Student Groups/Spring Breakers (either groups or individuals, regardless of age) are not allowed at any time during the year. Guests disturbing or generating complaints from other guests or hotel may be removed from the property, at their own expense. Parties in rooms are not permitted.
Advisory The state of Quintana Roo will be charging a sanitation tax of $76.00 MXN (approx. $5 USD) per night per room occupied. This amount is not included in your vacation price and will be collected at your hotel. This fee is subject to change at any time without notice by the hotel.

General Policies & Fine Print

Check In: 3:00 PM
Check Out: 12:00 PM
Minimum Check-In Age: 18
General Policies:

Check-in Policy - Deposits or credit/debit card hold authorizations are not requested at check-in. "Minimum age of 18 is required for check-in, an ID/Passport will be requested upon arrival.

Convention Policy : Groups traveling together can book this property for their stay taking advantage of group benefits such as 6th or 11th complimentary guest, Group dinner reservation, One complimentary cocktail hour with a selection of appetizers, One complimentary massage for the group leader, Complimentary room upgrades to the next category, Fruit plate and bottle of wine for the VIP, Private check-in when arriving together,  Welcome sign. Applicable with Wedding Collections and Social Packages. Consult terms & conditions.

Spring Break Policies - Student Groups/Spring Breakers (either groups or individuals, regardless of age) are not allowed at any time during the year. Guests disturbing or generating complaints from other guests or hotel may be removed from the property, at their own expense. Parties in rooms are not permitted.

Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.

General Information - Room taxes and service fees are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel.

Service Charges
Maid: Included in vacation price.
Bellman: Included in vacation price.

*Please be aware that due to changing weather and ocean conditions, beach shapes and characteristics may vary.*

Pet Policy Pets Not Allowed

Customer Ratings & Reviews

TripAdvisor Traveler Rating

4.5 8569 reviews
  • 5.0 star tripadvisor rating
    Amazing

    Great service and amazing food. We had a lot of fun at the parties. It was my birthday and staff made sure I had amazing day. They did say that we were gonna get Champagne in the room, but we never received it.

    May 23, 2024
  • 4.0 star tripadvisor rating
    Pretty Good!

    Overall, this was a pretty great stay. The only 2 complaints I have are the lack of menu options at the specialty restaurants (almost all options had shellfish in it - I’m allergic) and my room not being ready upon check in (1hr extra wait!). Aside from that it was a great stay.

    May 23, 2024
  • 5.0 star tripadvisor rating
    Vacation review

    I enjoyed my stay at Riu Palace Peninsula there was a certain lady at the front desk by the name of Tina who rude because I asked her if she speaks English. My keys were not working for most part I had to go remet them almost time I had to use them to access my room. The kitchen serveurs were excellent and as well as those in bars.

    May 21, 2024
  • 3.0 star tripadvisor rating
    Beautiful Resort-- I wish we could have had the chance to enjoy it!

    My best friend and I took my mom to the Riu Palace Peninsula for her 79th Birthday and the resort was beautiful! Unfortunately, we were unable to enjoy the resort as my mom fell in the dressing room and broke her leg within the first hour of our arrival. :( We spent most of our time in the room as we needed to elevate and ice her leg at regular intervals. I've been trying to reach out to their Customer Service department (Ms Liz Perez) to see if they would consider giving us a discount or complimentary room so that we can head back once my mom's leg heals. I was ghosted fairly quickly and have not received a response. I'm hoping that someone sees this review and reaches out. Overall, the resort seemed amazing--- great restaurants & buffets, and beautiful pools & beach and the resort staff were very happy to help keep my mom comfortable. Special thanks to Daniel who was very helpful. We would love to give it a second chance!

    May 21, 2024
  • 5.0 star tripadvisor rating
    Great as usual

    This is the 10th time we’ve been to the peninsula and the reason we keep going back is we are always treated especially well from the time we arrive till we leave. Can’t say enough good things about the people who work there. Will be back in November

    May 20, 2024
Prices per person based on double occupancy including round-trip airfare via U.S. certified air carriers and round-trip airport/hotel transfers when arriving at airport closest to destination (for exceptions see Frequently Asked Questions), hotel taxes and baggage handling, fuel surcharges, and all pre-collected U.S. and foreign taxes. In some instances, pricing may specifically apply to one of multiple flights on select departure days. All packages are based on the lowest hotel/air classes available at time of publication, capacity controlled, subject to availability and change without notice. Promotional pricing may only be available for a limited time. Fees may apply for carry-on and checked baggage-view Baggage Policies. Some resort fees, environmental levies and departure taxes are not included and may be payable in resort. View Frequently Asked Questions for more information. Apple Vacations is not responsible for errors or omissions. Cancellation policies apply. Bookings are subject to the Fair Trade Contract. All public charter flights are operated by ALG Vacations Corp: Allegiant Air: PC 18-231, A319-156 seats or A320-186 seats /PC 18-234, A319-156 seats or A320-186 seats; Miami Air operated by TUI Airlines Belgium N.V. : PC 19-085 & PC 19-117, B737-800, 180 seats/PC 19-091, B737-800-183 seats; Swift Air: PC 19-092, B737-400-150 seats; Viva Aerobus: PC 18-228, A320-180 seats/ PC 19-079, A320-180-185 seats/PC 19-094, A320-185 seats. CST2139014-20 120319