LocationRiviera Nayarit - Beach
General Policies & Fine Print
Check-in Policy - Deposits or credit/debit card hold authorizations are not requested at check-in. "Minimum age of 18 is required for check-in, an ID/Passport will be requested upon arrival.
Convention Policy : Groups traveling together can book this property for their stay taking advantage of group benefits such as 6th or 11th complimentary guest, Group dinner reservation, One complimentary cocktail hour with a selection of appetizers, One complimentary massage for the group leader, Complimentary room upgrades to the next category, Fruit plate and bottle of wine for the VIP, Private check-in when arriving together, Welcome sign. Applicable with Wedding Collections and Social Packages. Consult terms & conditions.
Spring Break Policies - Student Groups/Spring Breakers (either groups or individuals, regardless of age) are not allowed at any time during the year. Guests disturbing or generating complaints from other guests or hotel may be
removed from the property, at their own expense. Parties in rooms are not permitted. EFFECTIVE FROM 03/30/21
Transfer Policy - A price may display, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fee are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel.
Customer Ratings & Reviews
TripAdvisor Traveler Rating6112 reviews
This was a very nice hotel staff was excellent hotel property was in fantastic shape everything about the hotel was very nice we had previously stayed at the Rue Vallarta just a few properties down, two months earlier and found that property to be a little nicer than this one, alcohol was better brands at the palace but the food was better, both properties are well worth staying at
Impressive on arrival - the reception area is huge and even though there were lots of customers coming and going, it never felt crowed and there were always members of staff available to deal with any queries. In fact, throughout our stay, the level of staffing was great - in restaurants, bars, poolside etc. Room was large, clean and comfortable, but the decor dated and the bathroom could have done with a refresh. Pool was noisy in some areas, but there were quieter tucked away spots. Beach front was beautiful (watch out for those jellyfish though, they HURT! Learnt the hard way that a purple flag means "dangerous marine life"). Entertainment team were fully involved at all times - not always our cup of tea, but certainly keeping those who wanted things to do busy. I think the main element that detracts here is the restaurant experience. The buffet offer was great - varied, fresh and replenished constantly - but the a la carte restaurants were pretty underwhelming. They were nice to have a change from the buffet environment, but the menus were limited, the quality of food and beverages wasn't great, and the staff were a lot less welcoming and accommodating. Overall, however, a lovely experience, I'd definitely return if I was planning another trip to the area.
Is it as good as the Riu Palace Plays del Carmen ?
We have stayed at Riu Palace in Playa del Carmen before and we were expecting great things of our stay here in PV. We were greeted with a beautiful and impressive reception area where check in was quick and efficient. The whole place was spotless with staff cleaning constantly both in and around the garden/pool area and inside public areas. We had a side sea view room on the 6th floor, with a great view over the pool and sea . The room was large with 2 double beds together, a seating area, plenty of clothes space and hangers, mini bar and safe, good quiet air con kept the room a nice temp. Meals in main buffet restaurant had a huge selection of starters mains and deserts to chose from all food well cooked and tasty with great service from the waiting staff. We ate in the Mexican which felt a bit rushed, however food was good and a decent choice. We also tried the Steak House which really disappointed, service was really poor with staff not really interested in the role, food was mediocre, not impressed really. The terrace bar was always popular with the bartenders working really well to make sure service was spot on. The swim-up bar was always full of Americans and Canadians getting their huge thermos drink cups filled to the brim, they were very very loud all day so we avoided the bar as much as we could. The entertainment team we’re giving it 100% all day around the pool which made it very noisy at times. The beach area is nice with lots of palm trees for shade with great ocean views, sometimes you got a glimpse of a distant whale breathing through its blow hole which was a nice sight. The hotel could do with more grounds as it feels a bit cramped with nowhere to walk around or chill out except pool or beach, they are closing for a full refurb including the grounds, so we’ll see how things change. Outside of the hotel, there isn’t many places to go in Nuevo Vallarta , we walked to Bucerias, a nice little Mexican town around 45 mins walking along a nice walkway, lots of bars, shops, markets and a beautiful little church, well worth a visit. Overall the Palace in PDC came out the better hotel, more spacious, vibrant tropical grounds, 5th Avenue on the doorstep and a shorter flight.
I wanted to take even a half-star from my review (coz if you're like me, I typically avoid 5 or 1 star reviews for a reason. I will share why I gave this hotel this much. We got welcome drinks as we were checking in. My request for a high floor suite and comps were fulfilled, as promised on their app. Being a first time Mexico and RIU traveller, I am definitely coming back. Accd to my 3 kids, the best part of the trip was 24/7 access to food and drinks (they were ordering drinks at the pool). As for me, my review of AMAZING is because there was ALWAYS someone cleaning, everywhere!!! The poolside, the hallway, the lobby, hotel grounds, public restroom...ALL THE TIME. It was our paradise for 8 nights, and a vacation our family would take again. Tip: For Starbucks lovers like me, or if you wish to get a variety of souvenirs: visit the Paradise Plaza Mall, which is an 80 peso taxi ride and 5 minutes away.
Overall outstanding stay with some needed improvements.
We decided to stay at the Palace because we thought it was adults only. We found out that there were kids here but very few. Nice quiet establishment. We went to the Jalisco and it was very modern but there were way too many children there…very noisy. Renovations coming in 08/23. Hopefully they improve the rooms greatly as they are outdated. Staff was hard working and very friendly. If you take a tour, do the city walk/tequila tasting tour. We also went to Rhythms of the Night show…tremendous! Bring a jacket, it gets cold on the boat ride home. Arrange transportation to/from hotel before arriving at the airport. We would stay here again. Cons: Needed technology upgrades in the rooms…more USB outlets/plugs. Bed was horrible. Steak restaurant needs to be expanded to accommodate the demand. Always a line well before opening time. Lounge chairs at the pool fill up quickly. Music in the theater could be more modern. Seems to keep an old school theme….50s era.