Opulence redefined, this all-suite resort provides the perfect escape for luxury travelers and couples looking to tie the knot. Fronting Riviera Nayarit’s popular Flamingos Beach, guests are treated to 24-hour room service, romantic wedding packages, a wide variety of upscale restaurants and bars, inspired spa services, spacious suites, an 18-hole golf course nearby, entertainment throughout the day. Escape the hassles of everyday life during visits to this distinctive Mexican getaway.

Location

Riviera Nayarit - Beach
Puerto Vallarta, Jalisco, Mexico - Gustavo Diaz Or : 9 miles

Property Information

Year Built: 2008
Last Renovation: 2023
Accessible rooms: 4
Floors: 9
Total rooms: 445

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Resort Details

Amenities

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Activities

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Hotel Advisories

Advisory Student Groups/Spring Breakers (either groups or individuals, regardless of age) are not allowed at any time during the year. Guests disturbing or generating complaints from other guests or hotel may be removed from the property, at their own expense. Parties in rooms are not permitted.
Advisory The hotel will transition to an Adult Only property in December of 2023.

General Policies & Fine Print

Check In: 3:00 PM
Check Out: 12:00 PM
Minimum Check-In Age: 18
General Policies:

Check-in Policy - Deposits or credit/debit card hold authorizations are not requested at check-in. "Minimum age of 18 is required for check-in, an ID/Passport will be requested upon arrival.

Convention Policy : Groups traveling together can book this property for their stay taking advantage of group benefits such as 6th or 11th complimentary guest, Group dinner reservation, One complimentary cocktail hour with a selection of appetizers, One complimentary massage for the group leader, Complimentary room upgrades to the next category, Fruit plate and bottle of wine for the VIP, Private check-in when arriving together,  Welcome sign. Applicable with Wedding Collections and Social Packages. Consult terms & conditions.

Spring Break Policies - Student Groups/Spring Breakers (either groups or individuals, regardless of age) are not allowed at any time during the year. Guests disturbing or generating complaints from other guests or hotel may be removed from the property, at their own expense. Parties in rooms are not permitted. EFFECTIVE FROM 03/30/21

Transfer Policy - A price may display, if your vacation includes transfer to your hotel.

General Information - Room taxes and service fee are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel.

Pet Policy Pets Not Allowed

Customer Ratings & Reviews

TripAdvisor Traveler Rating

4.5 6615 reviews
  • 5.0 star tripadvisor rating
    Great time as always!

    We have been very frequent guests to the Palace over the years. Even though it has always been one of our favourite properties, it was getting quite dated. We were anxious to see the new and improved version since the renovations. Complete revamp saw them blow out the one, and only pool, and split it up into 3 with new pools and snack bar. Overall, it works well. Grounds and Rom The rooms are bright, and very nice. They kept a bit of the traditional darker colour and mixed in contemporary furnishings. Good air conditioning, ceiling fan, and mini-bar. Housekeeping was usually done by noon at the latest, and the room spotless. The bathroom is bright, with a roomy walk-in shower only. They did away with the skinny, dark, and high tubs that were dangerous. Downside is that there is no ventilation fan in the bathroom, so bring spray toilet spray. TV selection was standard fare with a couple of English speaking channels. Really nice balcony with 2 chairs and a table. There were still a couple places to smoke on property – the beach and front driveway, which was acceptable, but we sure miss the old days. Food & Beverage: All restaurants redesigned in the most positive ways. The Buffet restaurant still has great food selection and excellent quality. As with any resort, it is the busiest. You can always find something to eat in the buffet. All of the a-la-carte restaurants were great and we couldn’t have been happier with the physical redesigns, and the new menus in each. Staff: Every single staff member we encountered was top notch. It was nice to see a few of the old staff that had stayed around after the changes. Some standouts that we hope the Riu organization will recognize with this review: General Manager – Alexander Ramon Martin, the long time General Manager, led the crews with the perfect balance of professionalism and friendliness. He made sure to say hello to us whenever we crossed paths. Great property manager and the Riu is very lucky to have him lead this property. Assistant Manager Víctor Castellanos, who also been there for a long time, was also extremely keen to ensure that everyone was well looked after and always ready with a big smile. Front Desk / Check-in – Sandra and Gabby were great. Gabby has been there for many years and always remembers, and welcomes warmly each time. Our first time dealing with Sandra but she too, was a wonderful representative for the property. Pool / Beach Servers – Reuben and Ana. Sports Bar – Jorge and Lucy Lobby bar – Nelson Coffee Bar – Adrianna, Blanca We have already booked for next February and can’t wait to get back. Please remember this - have fun, but don't wreck it for others with swearing, yelling, and playing your own music on speakers. Everyone else also spent a lot of money to be there and enjoy themselves. It's not just your vacation. Thanks.

    May 18, 2024
  • 4.0 star tripadvisor rating
    Great Hotel Hope they Drop ELITE CLUB

    This was our 3rd Visit, 1st one since renovations. LOVE LOVE LOVE that they changed this one to the ADULT ONLY. The Renovations are lovely, they did a wonderful job. Love the Lobby Bar update and that people can socialize there. I am a faithful RIU client and had spent most of my visits in Cabo because it is an Adult only but I have to say that I do prefer this resort since the change happened. We try to spend at least a month or two at these resorts every year. My only complaint is the new ELITE CLUB. I always tried to stay away from resorts that make guests pay more for something they should get anyways. The fact that now you have no amenities such as shower caps and things like that in the room unless you are an ELITE CLUB gave me a very bad feeling. I can afford to pay these fees but I would never do it. Why should I be in a private lounge or a private lounger or restaurant because I may be able to afford it but the next guest cannot. I just don't feel that gives a good feeling about a resort. This separates peoples which I am totally against, I wish RIU kept things as is! Staff are amazing there was not one bad interaction with any staff members. We have been to many resorts and many different chains, but The Reception Staff were absolutely the most friendly by far compared to any other resort we've been to. No matter was we went there for they were friendly and helpful every time. Our lovely lady that cleaned our room each day was amazing!! Our room was spotless we were in room 7055 I wish I had her name because I would have loved to mention her in this review. I hope they can forward our gratefulness to her. Food was very good.. Not sure what people could possibly complain about there. There may be things that you do not love but there were so many options to pick from and service was great at all the Restaurant and Buffet. The Fresh Berries and Yogurt in the morning was so nice to have because that my go to for breakfast. Pool area is very nice always loungers available never saved one and also lots to pick from. Loved how they came around with treats during the afternoon another plus with the RIU chain. I felt bad for the Servers at the pool they were definitely over-worked they could have had at least one or two more they were run ragged but served everyone with a smile. Great Locations: You can get out and walk to Bucerias and there is a Large Grocery/Department Walmart type. Love that! Also you have access to the other two hotels but ours is much nicer. You can go for a little change of scenery. The only CONS for me were the ELITE CLUB and Beds were very soft and I struggled with that because we were there for two weeks. Cannot comment on Entertainment we were up so early each day never seem to make it in the Evening. Will try next time around. We will be back in a couple of months to enjoy it again!!

    May 18, 2024
  • 5.0 star tripadvisor rating
    Riu May 2024

    We had a great time .. renovating are beautiful.. good to see more gluten free options.. would love if there was a gluten fre pasta option ( not celiac but just a gluten free pasta option) other that that we will be back for sure!!

    May 18, 2024
  • 5.0 star tripadvisor rating
    Exceptional resort

    Stayed for 1 week in April and have stayed there before .Everything in this hotel is Exceptional Staff are excellent We give special thanks to Paula at the morning and lunch buffet and Alonso in the evening Food in buffet and restaurants is superb . Pools great.Room service and room cleaning great . Need I say more everything great Will be back again soon .

    May 17, 2024
  • 4.0 star tripadvisor rating
    Clean, organized, but small

    Riu palace adults only was very well taken care of, staff always cleaning up and rooms being fixed regularly. Visually a beautiful resort in its rooms, restaurants, and pool areas. The entertainment staff get a 10/10 from me as they were very encouraging and built up the energy for shows and events. The resort did lack in their buffet options though, not as large of a buffet and little variety, buffet staff were also not as attentive as usual. The resort is on the smaller side so no reservations were needed for restaurants, however this meant that guests had to join a day-of waitlist which may be a bother. The food at the restaurants were very good though. The pool and its bars close pretty early and entertainment is limited to the shows which typically ended at 10. Bars inside closed at around 11.

    May 17, 2024
Prices per person based on double occupancy including round-trip airfare via U.S. certified air carriers and round-trip airport/hotel transfers when arriving at airport closest to destination (for exceptions see Frequently Asked Questions), hotel taxes and baggage handling, fuel surcharges, and all pre-collected U.S. and foreign taxes. In some instances, pricing may specifically apply to one of multiple flights on select departure days. All packages are based on the lowest hotel/air classes available at time of publication, capacity controlled, subject to availability and change without notice. Promotional pricing may only be available for a limited time. Fees may apply for carry-on and checked baggage-view Baggage Policies. Some resort fees, environmental levies and departure taxes are not included and may be payable in resort. View Frequently Asked Questions for more information. Apple Vacations is not responsible for errors or omissions. Cancellation policies apply. Bookings are subject to the Fair Trade Contract. All public charter flights are operated by ALG Vacations Corp: Allegiant Air: PC 18-231, A319-156 seats or A320-186 seats /PC 18-234, A319-156 seats or A320-186 seats; Miami Air operated by TUI Airlines Belgium N.V. : PC 19-085 & PC 19-117, B737-800, 180 seats/PC 19-091, B737-800-183 seats; Swift Air: PC 19-092, B737-400-150 seats; Viva Aerobus: PC 18-228, A320-180 seats/ PC 19-079, A320-180-185 seats/PC 19-094, A320-185 seats. CST2139014-20 120319