Exclusively for adults, the Hotel Riu Palace Macao is an impressive complex located in the city of Punta Cana, Dominican Republic enjoying a beachfront location on Arena Gorda: a paradise of palm trees and turquoise water for perfect holidays in this Caribbean destination.
The Hotel Riu Palace Macao is located within the Riu Resorts complex together with the Riu Palace Punta Cana, Hotel Riu Bambu, Hotel Riu Naiboa and Hotel Riu Palace Bavaro, and like its neighbours, it offers an entertainment programme that you can enjoy all day long. The All-Inclusive system gives you the opportunity to try out various activities and sports such as table tennis, gymnastics, water polo, volleyball, windsurfing, sailing, kayaking, bodyboarding and much more.
The beaches of Punta Cana are considered to be some of the most beautiful in the world. Here you can breathe in an authentic Caribbean atmosphere with palm groves, coconut palms and a unique feeling of peace in the world.
The high quality service at the Riu Palace Macao makes it a unique and incomparable place. Enjoy the best offers of Dominican Republic and spend some relaxing time at the hotel.
LocationPunta Cana - Beach
General Policies & Fine Print
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy : Groups traveling together can book this property for their stay taking advantage of group benefits such as 6th or 11th complimentary guest, Group dinner reservation, One complimentary cocktail hour with a selection of appetizers,
One complimentary massage for the group leader, Complimentary room upgrades to the next category, Fruit plate and bottle of wine for the VIP, Private check-in when arriving together, Welcome sign. Applicable with Wedding Collections and Social Packages. Consult
terms & conditions.
Hotel Spring Break Policies - Student Groups/Spring Breakers (either groups or individuals, regardless of age) are not allowed at any time during the year. Guests disturbing or generating complaints from other guests or hotel may be removed from the property, at their own expense. Parties in rooms are not permitted.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel.
Customer Ratings & Reviews
TripAdvisor Traveler Rating5837 reviews
Great week away
Visited Jan 23/23-Jan 30/23. Adults only resort. Resort is well kept - housekeeping does a great job. There’s turn down service every evening and there’s a little bar in your room that will be replenished every day too. Pool side service was amazing. Shout out to Victor! He did his job impeccably! We were never without drinks! Seating could be limited around the pool - but it only seemed to be every few days. Definitely hit and miss. The main buffet had decent food. You wouldn’t go hungry. It could have had a bit more variety - we were surprised there were no theme nights in the main buffet in the evenings. Imanol was a fantastic server - made an effort each and every day to remember all of our names (group of 6). We only tried 2 of the a la cartes. The steak house and the Italian restaurant. Again, food was ok. Main lobby had plenty of seating for at night. Entertainment staff did a great job getting guests involved all day long.
We had a great time on our trip to the Macao. We had read the reviews and were terrified to go but thankfully the bad reviews were not the case for us. The resort was beautiful, the staff was wonderful and it had to be one of the beast beaches we have been to on an island. The food was average and the drinks were ok, not fabulous.
Haven of tranquility on a busy beach
Lovely location set back from the beach amongst palm trees. Not enough Sun loungers on beach. The 4 specialty restaurants which technically opened at 18.30 would be full by that time so a later sitting would have to be opted for. However there was always room at the buffet which was of an excellent standard. The establishment is a little tired but is due to be closed in April 23 for refurbishment.
Not what we expected but not in a good way
We stayed for 14 nights and it was a lovely 14 nights however I wish I’d seen reviews like mine i may of thought twice before booking …like all the other reviews say rooms need a big make over, they are dated and old twice throughout our stay we did not have a working toilet and had to complain but you only sleep in the room so didn’t bother us too much but had to move rooms once as a result. The restaurants are no different to the buffet, it’s basically the buffet food but put on your plate in a ‘nice’ way instead. The buffet restaurant is delicious for the first few days but then after that you are sick of it, it’s the same food every night! One of the main things for us was tipping, staff expect to be tipped every time or you do not get good service I always tip at the end of the holiday with who serviced well but you cannot do that here. You don’t tip after every drink you get or for even sitting at a table for food do not expect good service (even though you have paid for all inc) Towels on beds around the pool is a joke and the hotel need to sort this out, if you don’t get up by 6am to reserve one expect not to get a bed we were going down at 5am and still it was a struggle. We could see of a night people putting towels out at night for the next day which is not right and people would reserve the pool and beach but would stay on the pool beds for an hour if that and then would not see them again for the day but would leave their towels there so no one else could use the beds around the pool. Would I go back? Probably not unless I read reviews that all the above had changed. Very disappointed, especially for a Rui hotel
I just got back from the Riu Palace Macao after a 1 week stay with my husband, my sister and her partner. It was our first time in the DR and our experience (apart from the airport chaos) was top notch. The hotel was clean and comfortable (I would mention if something was not up to par because I am a clean freak!) the food was varied and delicious - from the buffets to the specialty restaurants - all good. The staff everywhere was friendly. We spent most of our time at the beach because we like it quieter than the pool area. The beach is stunning! Others have written that the hotel needs a bit of TLC and I admit it does. But overall, this is a lovely resort with lovely people. During our stay , my sister's partner became ill (not food or covid related) and had to be taken by ambulance to the hospital in Punta Cana where he stayed for 2 nights. The doctor and his staff at the Riu Palace Macao were excellent. They assessed him immediately and got him to hospital in record time. The next day the Sunwing Rep at the hotel was extremely helpful and considerate when I explained that I needed to get in touch with my sister at the hospital. He made calls to the hospital for me to get information. I wish I had thought to get the name of the doctor and the Sunwing Rep because I would like to publicly thank them for their help and professionalism. Go happy, expect to have a good time at the Riu Palace Macao and you will!