Resort Details
- Black and White Steakhouse
- CapuchinoPatisserie and ice cream parlor
- Don RobertoMain restaurant offering buffet-style dinning and theme dinners served twice a week.
- Fiesta MexicanaTapas restaurant for dinner.
- KrystalFusion restaurant.
- Los ArcosItalian restaurant for lunch and Brazilian Rodizio for dinner.
- SakuraJapanese restaurant for dinner.
- Various Lounges/Bars- Art Deco, Lobby bar
- La Nuit, Lounge bar
- La Terraza, Plaza bar
- Cun, Pool bar
- Can, Swim up bar
- 24-hour front desk
- 24-hour room service
- Accessible facilities
- Baggage hold
- Bell staff/porter
- Concierge desk
- Elevators
- Exercise gym
- Free parking
- Gift/News stand†
- 24-hour front desk
- 24-hour room service
- Complies with Local/State/Federal laws for disabled
- Baggage hold
- Bell staff/porter
- Concierge desk
- Elevators
- Exercise gym
- Free parking
- Gift/News stand†
- Golf, Offsite†
- Housekeeping - daily
- Internet services†
- Laundry/Valet service†
- Lounges/bars
- Meal Plan Type: All Inclusive
- Non-smoking rooms available
- Pool
- Restaurant
- Safe deposit box
- Sauna
- Spa†
- Tour/sightseeing desk
- Wakeup service
- Water sports†
- Business Services†
- Internet Access†
† Fees may apply
- Direct access to a beach
- Fitness center on-site
- Hot tubThere is 1 indoor hot tub and 3 outdoor hot tubs.
- Motorized Water Sports †- Scuba diving school
- Snorkel excursion
- Banana boat
- Deep sea fishing
- Wave runner
- Catamaran
- Fast cat
- Excursion
- Parasailing - Non-Motorized Water Sports- Sailing
- Kayaking
- Introductory scuba lessons in pool
- Body boarding - PoolThere are 3 pools on-site.
- Sauna
- Spa †
- Golf †Golf course located within 5 miles of the hotel.
- On-site EntertainmentDaily activities for adults , 7 days a week
Nightly entertainment including live music and Riu theme shows.
Disco at Riu Cancun entrances and drinks are included, open 6 days a week.
† Fees may apply
Customer Ratings & Reviews
TripAdvisor Traveler Rating
5199 reviews
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May 22, 2025Excellent
Perfect place to relax and enjoy. Wide variety of food options. Super fun activities especially the Riu Party. Staff are very helpful. The hotel ambiance is very good with breathing views of the beach. Can’t wait for our next family trip to this hotel.
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May 22, 2025
Outstanding resort outstanding fun🌞
Although we belong to the unlimited vacation club we love the Riu resorts more than the hotels that are in our vacation club. The food was absolutely excellent as was the service. A big thank you to Abu from the lobby bar. He made us laugh and his service was impeccable. Love Veronica, Miguel, and Nick from the buffet. The Japanese restaurant was perhaps our favorite.. thank you Myrna! The Italian restaurant was unlike the Italian restaurants in most of the places we've been. Absolutely wonderful and we remembered the employees from 15 years ago when we were here.. Carlos, Rigo, Francisco, and Arcos. Juan was the hardest worker I've ever seen at the pool bar 🌞 I really can't say enough nice things about this resort and it's compact enough where you meet almost everyone. Oh the entertainment was great there was something to do every hour plus at night there were lots of entertainment programs to go to plus the various parties at the Riu Caribe! Our grandkids liked them but we didn't make it to any of them, but I was told they were fun 🌞 the view from my room was spectacular 🏝️
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May 21, 2025Great vacation
The facilities were immaculate! The food at all the restaurants was outstanding. The staff was friendly, helpful and wonderful in every way. The only thing we all would have enjoyed more is if the gym was larger. It was very small and we were on top of each other. It would be nice if there was a space to stretch out and do free weights. All of my family who enjoys working out, was a bit disappointed in how small this space is to work out. I felt like I was literally on top of other guests when working out and only went to the gym two days. Otherwise I would have rated it 5 stars for everything else.
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May 21, 2025
Relaxing stay
Property is in a prime location. Great beach area and friendly staff. Pools were also great. There were many food options. They don’t take reservations but somehow they wouldn’t take people sometimes as it appeared to be waitlists you could join for the restaurants. Inquire! Otherwise the buffet is a great option with super friendly staff.
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May 20, 2025
BIRTHDAY STAY
I had a great time with my wife. Our purpose was to celebrate my birthday and visit my mother's burial site in Chizen Itza. The hotel was clean, and the staff was so friendly. I loved being around my ancestry cohorts and learning about the area's history. The food was delicious, and the atmosphere was inviting and relaxing. I hope we can afford to come back and stay.
- AdvisoryStudent Groups/Spring Breakers (either groups or individuals, regardless of age) are not allowed at any time during the year. Guests disturbing or generating complaints from other guests or hotel may be removed from the property, at their own expense. Parties in rooms are not permitted.
- AdvisoryThe state of Quintana Roo will be charging a sanitation tax of $79.20 MXN Pesos per night, per room occupied. This amount is not included in your vacation price and will be collected at your hotel. This fee is subject to change at any time without notice by the hotel.
- Check In: 3:00 PM
- Check Out: 12:00 PM
- Minimum Check-In Age: 18
- General Policies:
Check-in Policy - Deposits or credit/debit card hold authorizations are not requested at check-in. "Minimum age of 18 is required for check-in, an ID/Passport will be requested upon arrival.
Convention Policy : Groups traveling together can book this property for their stay taking advantage of group benefits such as 6th or 11th complimentary guest, Group dinner reservation, One complimentary cocktail hour with a selection of appetizers, One complimentary massage for the group leader, Complimentary room upgrades to the next category, Fruit plate and bottle of wine for the VIP, Private check-in when arriving together, Welcome sign. Applicable with Wedding Collections and Social Packages. Consult terms & conditions.
Spring Break Policies - Student Groups/Spring Breakers (either groups or individuals, regardless of age) are not allowed at any time during the year. Guests disturbing or generating complaints from other guests or hotel may be removed from the property, at their own expense. Parties in rooms are not permitted.
Transfer Policy - A price may display when children stay free, if your vacation includes transfers to your hotel.
General Information - Room taxes and service fees are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.
*Please be aware that due to changing weather and ocean conditions, beach shapes and characteristics may vary.*
- Pet Policy : Pets Not Allowed
- Early Departure Policy
- Early Departure Penalty:1 NightApplies: Sunday - Saturday 04Jul24 - 23Dec26
- Early Departure Penalty:2 NightsApplies: Sunday - Saturday 24Dec25 - 30Apr26