LocationCancun - Beach
General Policies & Fine Print
Check-in Policy - Deposits or credit/debit card hold authorizations are not requested at check-in. "Minimum age of 18 is required for check-in, an ID/Passport will be requested upon arrival.
Convention Policy : Groups traveling together can book this property for their stay taking advantage of group benefits such as 6th or 11th complimentary guest, Group dinner reservation, One complimentary cocktail hour with a selection of appetizers, One complimentary massage for the group leader, Complimentary room upgrades to the next category, Fruit plate and bottle of wine for the VIP, Private check-in when arriving together, Welcome sign. Applicable with Wedding Collections and Social Packages. Consult terms & conditions.
Spring Break Policies - Student Groups/Spring Breakers (either groups or individuals, regardless of age) are not allowed at any time during the year. Guests disturbing or generating complaints from other guests or hotel may be removed from the property, at their own expense. Parties in rooms are not permitted.
Transfer Policy - A price may display when children stay free, if your vacation includes transfers to your hotel.
General Information - Room taxes and service fees are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.
*Please be aware that due to changing weather and ocean conditions, beach shapes and characteristics may vary.*
Customer Ratings & Reviews
TripAdvisor Traveler Rating4395 reviews
Great resort. Fantastic beach, enjoyable buffet and many restaurants. I prefer the steak and Italian restaurants but true buffet was always a great option. stunning ocean view and spacious room. I would definitely come back and stay at this resort.
Fantastic Stay in Cancun
Me and my friends had the time of our lives at our stay in Riu Palace Las Americas. We thoroughly enjoyed the All-Inclusive as well as the parties the hotel organized - neon party, pink party, jungle party and the white party. The food at the buffet was also always of good quality and the bartender io the right of the hotel lobby was always fantastic!
Room need renovation, not ready for guests
I would give this hotel only 3 star only because food and entertainment in the hotel is lovely. We came with my family from UK for 2 weeks, you this is first my biggest disappointment from 5 star hotels. So after 11 h flight we just fell asleep like kids and next day i found out that room is not clean enough from previous visitors, i found some vomiting, dirty toilet, fridge was so old and was too loud and lots of different issues were we came a cross during the our 2 weeks stay.I thought.. things happen and give chance for cleaner to clean it up, left a tips switch off fridge and went enjoy a sun. So unfortunately there nothing been done, I went in reception told them that room wasn't ready for us, it's unclean and there so many issues I accounted. Reception member told me that someone will go to the room and will sort it out for us. And from this point my holiday was ruined. There nothing been done until i went with the picture and video of the issue, they didn't offer other room. Just every day someone was coming to out room to fix the issue. We have complain to out travel agent than they finally clean up properly our rom and has meen done some maintenance in the room. I have attached just few picture and video. My parents was lucky and they had nice room, so it's looks like how lucky you are. But to me I do not want pay so much money and rely on luck. Also, people leaving beach towel from 6am on sunbad and until 9-10am people is not there, obviously you do not have place where to lay down and Hotel administration do not do anything with that.
A Great Location with a Beautiful Beach
This hotel is in a great location and the beach was perfect. It's a nice and gentle slope into the sea with no rocks... unless you want to swim a bit out where there are rocks and fish! No need to book a snorkeling excursion because you can snorkel right off the beach! The water seems a bit calmer here than other locations down the coast. There are umbrellas for shade and drink service from your lounge chair. If you enjoy the Riu parties they take place next door and a shuttle will take you. They have three pools which gives you the choice of mostly quiet and relaxing, or crazy fun party. You always have access to snacks/food at the 24/7 lounge in the lobby and also a coffee bar that serves milkshakes and ice cream which is open 22 hours a day. Our room was kept spotless and staff was always friendly and helpful. Download the Riu app and you'll have access to activities, room service, restaraunts, and assistance at your fingertips. There is an Oxxo (convenience store) and shopping right across the street and about half a block down is a mall with several souvenir shops. I believe it was about a 25 minute drive from the airport. Check out is noon, but they will give you a slip of paper so you can still use amenities until 5 or 6 p.m. We would come back to this resort as long as the price stays right! Thank you, Riu Palace Las Americas for a lovely stay!
Wonderful place, beautiful views and great staff
Our trip was wonderful. Great location to other activities, staff was always so nice and helpful. Fun activities everyday and food was great. We will definitely be going back! Pretty close to the airport and the main strip