Riu Palace Las Americas is an Adults Only resort combining a tradition of luxury and style with beautiful beachfront surroundings, and a tranquil respite from the worries of everyday. A five-minute walk from the shopping, dining and entertainment of Cancun’s Hotel Zone, guests to the Riu Palace Las Americas enjoy richly-appointed guest suites featuring a private balcony or terrace, a distinctive selection of all-inclusive restaurants and bars, opulent spa services and an exciting selection of unique activities and entertainment. Encompassing the finest luxury and service of Cancun, Mexico, the Riu Palace Las Americas is the perfect choice for couples and luxury travelers seeking romance and relaxation.

Location

Cancun - Beach
Cancun, Mexico (CUN) : 15 miles

Property Information

Year Built: 2004
Accessible rooms: 3
Floors: 8
Total rooms: 372

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Resort Details

Amenities

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Activities

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Hotel Advisories

Advisory Student Groups/Spring Breakers (either groups or individuals, regardless of age) are not allowed at any time during the year. Guests disturbing or generating complaints from other guests or hotel may be removed from the property, at their own expense. Parties in rooms are not permitted.
Advisory The state of Quintana Roo will be charging a sanitation tax of $76.00 MXN (approx. $5 USD) per night per room occupied. This amount is not included in your vacation price and will be collected at your hotel. This fee is subject to change at any time without notice by the hotel.

General Policies & Fine Print

Check In: 3:00 PM
Check Out: 12:00 PM
Minimum Check-In Age: 18
General Policies:

Check-in Policy - Deposits or credit/debit card hold authorizations are not requested at check-in. "Minimum age of 18 is required for check-in, an ID/Passport will be requested upon arrival.

Convention Policy : Groups traveling together can book this property for their stay taking advantage of group benefits such as 6th or 11th complimentary guest, Group dinner reservation, One complimentary cocktail hour with a selection of appetizers, One complimentary massage for the group leader, Complimentary room upgrades to the next category, Fruit plate and bottle of wine for the VIP, Private check-in when arriving together,  Welcome sign. Applicable with Wedding Collections and Social Packages. Consult terms & conditions.

Spring Break Policies - Student Groups/Spring Breakers (either groups or individuals, regardless of age) are not allowed at any time during the year. Guests disturbing or generating complaints from other guests or hotel may be removed from the property, at their own expense. Parties in rooms are not permitted.

Transfer Policy - A price may display when children stay free, if your vacation includes transfers to your hotel.

General Information - Room taxes and service fees are included in vacation price.  Minimum night stay restrictions may apply.  Reservation changes may not be permitted unless authorized by the hotel.

*Please be aware that due to changing weather and ocean conditions, beach shapes and characteristics may vary.*

Pet Policy Pets Not Allowed

Customer Ratings & Reviews

TripAdvisor Traveler Rating

4.5 4569 reviews
  • 4.0 star tripadvisor rating
    Recent Stay

    We enjoyed our trip to Las Americas! Food and drinks were great, bartenders and wait staff were very friendly, and never had an issue with finding a chair at the beach! My only complaint is that we were locked out of our room twice because of the battery of the keypad. Maintenance came a said they fixed it, but then we were locked out the next day. Waisted nearly an hour of each of our last two days waiting outside of our room for maintenance.

    Jun 22, 2024
  • 5.0 star tripadvisor rating
    Amazing!!

    Looking forward to returning even though I just left! Everyone was nice and food was great! I enjoyed my stay!

    Jun 22, 2024
  • 1.0 star tripadvisor rating
    DO NOT STAY AT THIS HOTEL. EMPLOYEES ARE A BUNCH OF THIEVES AND LIARS.

    I am not usually a person who likes to post reviews but for the amount we paid for this hotel, we expected better quality and service. 1. Employee staff: Employees here didn’t look happy and looked mad. Most of the employees were rude. We had an incident where we tried to swim in the shallow water and got yelled by the lifeguard telling us we are not allowed to swim due to weather even though it was clear. The othering hotels close by had no issued letting their guess swim. We also had a rude employee who refuses to give us any towels because she said it was going to rain which did it make any sense. 2. Safety: someone broke to our room and took our credit card and cash. We reported to their security which was a joke because they did not know how to handle and didn’t even how to speak English. Why would they hire a security who doesn’t know how to speak English. Plus their security did not have any law enforcement experience just someone they hired from the streets. 3. Rooms: everything was broken like toilet did not work, showers didn’t have hot water, sliding door for the patio did not work. We changed room 3 times and stil had issues. 4. Cleanliness: the hotel looks run down, paint falling off,cracks on wall and stains on the bed and choices. Hotel smelled like rotten fish. 5. Food: think of gas station food , that’s what it taste like. We reported these issues to the management of this hotel and I also sent an e-mail to complaints@riu.com but no response either. I Do not recommend this hotel! Stay away!

    Jun 21, 2024
  • 5.0 star tripadvisor rating
    40th Anniversary

    We recently stayed at the Rui Palace Las Americas for our 40th anniversary. It was the most pleasant experience. The staff, rooms, food and the cleanliness were outstanding. Highly Recommend!

    Jun 21, 2024
  • 5.0 star tripadvisor rating
    Favorite

    Good food, great service, nice beach. Rooms clean and comfortable. After twenty plus trips to this hotel we have never been disappointed.

    Jun 21, 2024
Prices per person based on double occupancy including round-trip airfare via U.S. certified air carriers and round-trip airport/hotel transfers when arriving at airport closest to destination (for exceptions see Frequently Asked Questions), hotel taxes and baggage handling, fuel surcharges, and all pre-collected U.S. and foreign taxes. In some instances, pricing may specifically apply to one of multiple flights on select departure days. All packages are based on the lowest hotel/air classes available at time of publication, capacity controlled, subject to availability and change without notice. Promotional pricing may only be available for a limited time. Fees may apply for carry-on and checked baggage-view Baggage Policies. Some resort fees, environmental levies and departure taxes are not included and may be payable in resort. View Frequently Asked Questions for more information. Apple Vacations is not responsible for errors or omissions. Cancellation policies apply. Bookings are subject to the Fair Trade Contract. All public charter flights are operated by ALG Vacations Corp: Allegiant Air: PC 18-231, A319-156 seats or A320-186 seats /PC 18-234, A319-156 seats or A320-186 seats; Miami Air operated by TUI Airlines Belgium N.V. : PC 19-085 & PC 19-117, B737-800, 180 seats/PC 19-091, B737-800-183 seats; Swift Air: PC 19-092, B737-400-150 seats; Viva Aerobus: PC 18-228, A320-180 seats/ PC 19-079, A320-180-185 seats/PC 19-094, A320-185 seats. CST2139014-20 120319