LocationCancun - Beach
General Policies & Fine Print
Check-in Policy - Deposits or credit/debit card hold authorizations are not requested at check-in. "Minimum age of 18 is required for check-in, an ID/Passport will be requested upon arrival.
Convention Policy : Groups traveling together can book this property for their stay taking advantage of group benefits such as 6th or 11th complimentary guest, Group dinner reservation, One complimentary cocktail hour with a selection of appetizers, One complimentary massage for the group leader, Complimentary room upgrades to the next category, Fruit plate and bottle of wine for the VIP, Private check-in when arriving together, Welcome sign. Applicable with Wedding Collections and Social Packages. Consult terms & conditions.
Spring Break Policies - Student Groups/Spring Breakers (either groups or individuals, regardless of age) are not allowed at any time during the year. Guests disturbing or generating complaints from other guests or hotel may be removed from the property, at their own expense. Parties in rooms are not permitted.
Transfer Policy - A price may display when children stay free, if your vacation includes transfers to your hotel.
General Information - Room taxes and service fees are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.
*Please be aware that due to changing weather and ocean conditions, beach shapes and characteristics may vary.*
Customer Ratings & Reviews
TripAdvisor Traveler Rating4249 reviews
Enjoyed my second stay at RPLA for a week in November. I had stayed here eight years ago and the property was great then and is still great today. We enjoy that it’s adults only and the size of the resort. Beach and water are excellent and the views from your sea view room are amazing. Beach is very clean and all pool areas are always kept spotless. Food in all four restaurants is good. We found the steakhouse and the Japanese to be the best. Breakfast buffet was good. Staff is always keeping this entire property very clean. We will be returning to this beautiful resort next year.
They stepped it up.
I am sitting in the lobby sipping my cappuccino that Nelly the barista makes me every morning. She is the nicest barista I have ever met. Her smile is genuine and her cappuccinos are the BOMB! I looked forward to having a cappuccino before my workout at the gym. The gym is small but it will do what I need to do every morning. Some treadmills and ellipticals need to be calibrated but that is small potatoes. The buffet has a wide variety of food. I am not much of a buffet person but they always had freshly made scrambled eggs and an omelette station. We had lunch at the buffet every day as well. I liked the buffet just fine. Dinner at the Krystal restaurant was fantastic. We loved it. They have beepers if you have to wait. You could go to the lobby or piano bar and drink while waiting for your table. It was great. We only went to Sakura and Krystal. Sakura was fine. I can't eat any seafood so I can't really review the food there. The piano bar was really nice. I love live piano music. It was always busy and bustling in the evening. We stayed in room 316 and I loved my room and it had a fantastic view. This room is a corner room and has a wrap-around balcony. Housekeeping: Housekeeping was fantastic. Louis was our housekeeper for the week and he and his co-workers were so good. I am very particular when it comes to my room being cleaned in a timely fashion. I suggest you get the RIU APP to request everything you want or need. It is the best way to communicate. Louis had my room done by 10 am every morning. The room was IMMACULATE. I can't say enough about housekeeping. The bathrooms were always manned by a staff member and that was impressive to me. The bathrooms were always clean even the pool bathrooms. The cleanliness of the resort is why I would come back again. The room service menu is kind of bland and not a lot of choices. Let's talk about the entertainment staff and the waiters by the pool. Wilbert and Adrian were awesome servers. They were fast and friendly. My husband and I don't drink alcohol and we still had plenty of choices to drink. I never had a problem finding a lounge chair where all the action is. You do have to go downstairs early to claim a spot if you want to sit in a prime location by all the activities. The main activities started at 11 am with water volleyball. Everyone was welcome to join and it was fun to watch. At the same time, they would have a step aerobics class and that was fun too. At noon they had water aerobics. I have never seen an activity crew that was able to fill the WHOLE POOL with exercisers. It was hilarious and I did water aerobics every day. The activity staff had hilarious competitions and a free massage was the main prize. I won a free massage by winning a couples competition. I had a lot of belly laughs at the pool. I am usually a beach person but the activity staff were so fun and entertaining that we stayed by the pool the whole time. By the way, the beach is BEAUTIFUL!!!!!!! The activities by the pool went all the way to 5 pm. Johnny (mustache), Alex, Janella, Eileen, Carla, and the rest of the staff are top-notch. I hope they get acknowledged. They had themed parties at the other resort as well. We went to the white party and I was very impressed with the whole setup from beginning to end. I can't say enough about the entertainment crew. I do wish they had more nightly shows at our resort instead of having to shuttle to the other Riu. That is the only thing that I would say as a suggestion. We will definitely be back at this resort. It was a ton of fun.
Riu Palace Las Americanas
I had a ball for my 40th Birthday week. I can really appreciate how welcoming and friendly the Rui Staff was and how they constantly cleaned the facility. I am actually already working on my next trip there to enjoy and we just got back last Friday. 10 of 10. My only complaint was the misunderstanding about the $850 credit, it should be named as "discounts" instead.
The perfect getaway!
We recently stayed here for five nights, and it could not have been better! The place is gorgeous and well maintained with a convenient location. We definitely recommend this property, and hope to come back again ourselves.
Amazing, best vacation ever!
We had an amazing time. Everything was suited perfectly for our stay, the service was amazing. The staff was not pushy and to try to sell us more vacation or anything else. Everybody was very respectful and classy. I recommend Riu hotel and will definitely be back.