Resort Details
- Various Lounges/Bars• Daiquiri, Lobby bar featuring a mixologist• La Latina, Lounge bar with terrace• Capuchino, Patisserie & ice cream parlor• Mamasita, Swim-up bar• Sports Bar, 24 hours• Pepe´s Food, Snack bar grill
- Various Restaurant1 Don Julio: Main restaurant buffet with live cooking stations2 Sunakku: Japanese a la carte restaurant for dinner3 La Casa De Las Flores: Mexican a la carte restaurant for dinner4 Rossini: Italian a la carte restaurant for dinner5 Krystal: Gourmet Fusion a la carte restaurant for dinner6 Steakhouse: Steakhouse a la carte restaurant for dinner.
- 24-hour front desk
- 24-hour room service
- Accessible facilities
- Baggage hold
- Bell staff/porter
- Concierge desk
- Elevators
- Exercise gym
- Free parking
- Gift/News stand†
- 24-hour front desk
- 24-hour room service
- Complies with Local/State/Federal laws for disabled
- Baggage hold
- Bell staff/porter
- Concierge desk
- Elevators
- Exercise gym
- Free parking
- Gift/News stand†
- Golf, Offsite†
- Housekeeping - daily
- Internet services
- Laundry/Valet service†
- Lounges/bars
- Non-smoking rooms available
- Pool
- Restaurant
- Room service
- Safe deposit box
- Sauna
- Spa†
- Tour/sightseeing desk
- Wakeup service
- Water sports†
† Fees may apply
- Direct access to a beach
- Fitness center on-site
- Golf †
- Motorized Water Sports †- Scuba diving school- Snorkel excursion- Banana boat- Deep sea fishing- Wave runner- Catamaran- Fast cat- Excursion- Parasailing
- NightclubsOn-site Entertainment:-Daily activities for adults, 7 days a week-Nightly entertainment including live music and Riu theme shows.-Disco at Riu Cancun entrances and drinks are included, open 6 days a week.
- Non-Motorized Water Sports- Sailing- Kayaking- Introductory scuba lessons in pool- Body boarding
- PoolThere are 4 pools on-site.
Elite Club - Exclusive pool area with premium branded drinks. - Sauna
- Spa †
† Fees may apply
Customer Ratings & Reviews
TripAdvisor Traveler Rating
1672 reviews
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Apr 18, 2026Our new favorite Riu
This is our second time staying at the Riu Kukulkan. This is now our favorite Riu resort. Both times we were Elite Club which in my opinion is worth the extra money. The Elite Club gives access to the private Elite Club pool with cabanas, the private dining room, your own breakfast area where you can order from a menu or go the buffet and finally you can make dinner reservations for all the restaurants. We stayed in one of the suites; the room is big, beautiful with a huge balcony overlooking the pools along with a beautiful view of the Caribbean. It doesn't get much better than that. The property is immaculate, inside and out. The staff is warm and welcoming and super friendly. The food was good and never had an issue with the quality of the food or the service. As I've said in other posts if you cannot find something to eat then you must be one picky eater. I thought the hamburgers at Pepe's were amazing for an afternoon snack. The drinks were good and each night they had a specialty drink cart in the lobby bar. The Lobby Bar can get loud during the dinner hour because people are waiting for their dinner reservation. The lounge bar offered good drinks and the outside patio is a nice place to smoke a cigar if you choose. We like this resort so much that we've booked a trip in November with our entire family. The only con I have is that the bars do not have coke products for mixers. The have Pepsi products which I find to be to sweet. I understand they have a contract with Pepsi but I tend to dump the drinks that come with Pepsi or I do not order drinks that call for Coke.
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Apr 12, 2026Skip this RIU!
Least favorite of all RIU’s. Resort is nice but horrible front desk and pool service. The pool bar in Cabo offers tacos and this one only had dry burgers, hot dogs, wings, bad nachos. We complained about the service but when we went to the front desk they did not want to bring in the manager. Then got a complimentary cheap bubbly and chocolates as a sorry but hello it’s all inclusive so I could have got that at the bar for free. How about a discount on a spa service? I went and got an 80min massage for $180 and they never asked me if I wanted anything to drink, spa bathrooms don’t have mouthwash, lotion, stops, hair bands etc like traditional spas do at other hotels. Night shows at this one were lame, acoustics were so bad and costumes and dances were not in sync w themes or didn’t seem like they practiced. Only highlights was dinner at Krystal, Gris the RIU party girl, and Jahir
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Apr 12, 2026
Great Resort!!
Love this resort!!! The beach is lovely with all the palm trees!! The grounds are very pretty and well kept. The buffet is awesome, there were many food choices and the service was top notch. The specialty restaurants require no reservations so first come first served which works great as we like an early dinner and the food served is very good! We had an Elite Club room which was very nice with awesome views from the balcony (even though we had a side room which did NOT have a clear ocean front view as advertised), I am not a fan of the bathroom/shower design, but it was not a deal breaker. The few negatives are that there is only ONE restroom for the beach/pools and there should be several. Also, there should be a section on the beach for the Elite Club with separate servers as the beach is SO large and to have only one server working was not ideal. I will definitely be returning!!
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Apr 08, 2026
Best Vacation
The hotel is very beautiful and clean the staff was AMAZING very nice friendly and always full of smiles I recommend that you stay here and enjoy the vibes and views of the ocean
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Apr 06, 2026
Wonderful vacation
This is the second Riu resort that we have visited. The service, choice of Restaurants and other offerings were more than sufficient. The staff is friendly and helpful. If you know a little Espanol, it is a bonus, but we got by just fine. I know just enough to communicate sufficiently. The resort could use an update but is clean. The Maintenance and housekeeping staff are very responsive. If you want an affordable, adults only, chill getaway, this is the place.
- AdvisoryStudent Groups/Spring Breakers (either groups or individuals, regardless of age) are not allowed at any time during the year. Guests disturbing or generating complaints from other guests or hotel may be removed from the property, at their own expense. Parties in rooms are not permitted.
- AdvisoryThe state of Quintana Roo will be charging a sanitation tax of 85.40 Mexican Pesos per room per night occupied. This amount is not included in your vacation price and will be collected at your hotel. This fee is subject to change at any time without notice by the hotel.
- Check In: 3:00 PM
- Check Out: 12:00 PM
- Minimum Check-In Age: 18
- General Policies:
Check-in Policy - A minimum age of 18 is required for check-in, an ID/Passport will be requested upon arrival.
Convention Policy : Groups traveling together can book this property for their stay taking advantage of group benefits such as 6th or 11th complimentary guest, Group dinner reservation, One complimentary cocktail hour with a selection of appetizers, One complimentary massage for the group leader, Complimentary room upgrades to the next category, Fruit plate and bottle of wine for the VIP, Private check-in when arriving together, Welcome sign. Applicable with Wedding Collections and Social Packages. Consult terms & conditions.
Hotel Spring Break Policy - Student Groups/Spring Breakers (either groups or individuals, regardless of age) are not allowed at any time during the year. Guests disturbing or generating complaints from other guests or hotel may be removed from the property, at their own expense. Parties in rooms are not permitted.
General Information - Room taxes and service fees are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel. - Pet Policy : Pets Not Allowed
- Early Departure Policy
- Early Departure Penalty:1 NightApplies: Sunday - Saturday 04Jul24 - 23Dec26
- Early Departure Penalty:2 NightsApplies: Sunday - Saturday 24Dec25 - 30Apr26
- Early Departure Penalty:1 NightApplies: Sunday - Saturday 24Dec26 - 31Dec50