The Riu Palace Kukulkan Adults Only (All Inclusive 24h),This is an Adults Only category it is located at the heart of one of the most touristic destinations in Mexico, Cancun, the property is situated on a dazzling stretch of white sand beach and framed by tropical vegetation and crystal clear turquoise water And with the opening of these sophisticated adults only resort, the new Elite Club concept is being introduced, elevating the experience even more with exclusive room locations, enhanced services in and out of the room and more upgrades for the ultimate vacation.

The wellness centre is fully equiped to offer unparalleled relaxation possibilities. Massage treatments, relaxing pools and steam baths add up to the mix with the variety of treatments to chose from. Also the hotel offers sauna, jacuzzi and swimming pools, where a sunbathing with a cocktail is a must.

Our renowned All Inclusive system invites you to taste a huge variety of dishes from local to international recipes. o   Its great variety of culinary options will leave everyone more than satisfied. Additionally to specialties that go from Japanese to Gourmet Fusion, guests will also enjoy daily signature drinks created by a mixologist at the lobby bar, a Burger bar by the pool, improved Capuchino bar and room service menu including vegetarian options of the hotel by serving wonderful cuisine such as: japanese, italian or mexican.

Getting fit in your holidays is possible with the gym, sport activities, volleyball, and also water sports as kayak and snorkel. Adults won't feel bored thanks to the live shows, music, and other entertainments during the day and night.

In the surroundings of Cancun are natural spaces and heavenly beaches. You just can not miss the most popular visit of Cancun, "Chichén Itzá" the fantastic maya ruins or Isla Mujeres to see the protection and reproduction of the turtles. Visiting the different museums with the history of this region or climbing up the scenic tower to enjoy some unbeatable colorful views of the city and coast is just the beginning of these unforgettable holidays.

Both guests and relaxation seekers will enjoy a diversity of indoor and outdoor activities, adding to our daily and nightly entertainment programs with live shows and music.


All this contributes Cancun being an incomparable destination. Enjoy the best offers of Mexico and spend some relaxing time at the hotel. For more information you can consult our Cancún travel guide.

Location

Beach
Cancun International Airport : 12 miles

Property Information

Year Built: 2022
Total available rooms and suites: 428

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Resort Details

Amenities

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Activities

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Hotel Advisories

Advisory Student Groups/Spring Breakers (either groups or individuals, regardless of age) are not allowed at any time during the year. Guests disturbing or generating complaints from other guests or hotel may be removed from the property, at their own expense. Parties in rooms are not permitted.
Advisory The state of Quintana Roo will be charging a sanitation tax of $76.00 MXN (approx. $5 USD) per night per room occupied. This amount is not included in your vacation price and will be collected at your hotel. This fee is subject to change at any time without notice by the hotel.

General Policies & Fine Print

Check In: 3:00 PM
Check Out: 12:00 PM
Minimum Check-In Age: 18
General Policies:

Check-in Policy - A minimum age of 18 is required for check-in, an ID/Passport will be requested upon arrival.

Convention Policy : Groups traveling together can book this property for their stay taking advantage of group benefits such as 6th or 11th complimentary guest, Group dinner reservation, One complimentary cocktail hour with a selection of appetizers, One complimentary massage for the group leader, Complimentary room upgrades to the next category, Fruit plate and bottle of wine for the VIP, Private check-in when arriving together,  Welcome sign. Applicable with Wedding Collections and Social Packages. Consult terms & conditions.

Hotel Spring Break Policy - Student Groups/Spring Breakers (either groups or individuals, regardless of age) are not allowed at any time during the year. Guests disturbing or generating complaints from other guests or hotel may be removed from the property, at their own expense. Parties in rooms are not permitted.

General Information - Room taxes and service fees are included in vacation price.  Minimum night stay restrictions may apply.  Reservation changes may not be permitted unless authorized by the hotel.
Pet Policy Pets Not Allowed

Customer Ratings & Reviews

TripAdvisor Traveler Rating

4.5 890 reviews
  • 5.0 star tripadvisor rating
    Beautiful! I would definitely stay here again.

    The hotel was absolutely beautiful. The staff was friendly and courteous. Our room and view was amazing. Looking forward to our next trip back! The hotel was within walking distance of a variety of shops. Prime location.

    May 23, 2024
  • 5.0 star tripadvisor rating
    Great Vacation

    We stayed at the Riu Kukulkan May 13th - 16th 2024. We chose the Elite Club Suite Ocean View (Room 545) I was disappointed that it did not have the walk-in closet like other Riu's I've visited. Other than that, everything was GREAT! I liked that the mall was about 4 blocks away.

    May 23, 2024
  • 5.0 star tripadvisor rating
    Fun and friendly

    First time with an all-inclusive and not sure what to expect. The food was great in all the restaurants. We did visit the other hotels and decided to spend our 5 days at the Palace Kukulkan due to the staff. Obviously the views were fabulous and all the hotels are clean and well staffed. Shout outs to Alma of the entertainment staff, Julio of the bar/pool service and Richard the front door help. All the staff at the restaurants were friendly and the service was exceptional. We paid for an ocean view but found this was not necessary as all rooms had good views.

    May 22, 2024
  • 4.0 star tripadvisor rating
    Great place

    This place is amazing.. The food is good. The ambience is good. Worth every penny. The whole experience is very well organized. The room is extremely clean. My only complaint is that the staff treated other race better than a foreign race. Also when you are solo they tends to ignore you and rather take care of couples more. But the one that treats me well I give them a $20 tip or more for dinning in restaurants, I’m a very good tipper and always take care of the people that are color blind. I see lot of the people they treat like kings that doesn’t even give them any tip. I just wanted to say that because that’s how I felt.

    May 21, 2024
  • 4.0 star tripadvisor rating
    Overall a great experience

    We enjoyed our stay very much. We just wish it was more night life or activities on the property like the other Riu’s so you don’t have to go off the property. Food is 5/10, needs work. Desserts 2/10. Overall experience was 7/10! I would go back

    May 21, 2024
Prices per person based on double occupancy including round-trip airfare via U.S. certified air carriers and round-trip airport/hotel transfers when arriving at airport closest to destination (for exceptions see Frequently Asked Questions), hotel taxes and baggage handling, fuel surcharges, and all pre-collected U.S. and foreign taxes. In some instances, pricing may specifically apply to one of multiple flights on select departure days. All packages are based on the lowest hotel/air classes available at time of publication, capacity controlled, subject to availability and change without notice. Promotional pricing may only be available for a limited time. Fees may apply for carry-on and checked baggage-view Baggage Policies. Some resort fees, environmental levies and departure taxes are not included and may be payable in resort. View Frequently Asked Questions for more information. Apple Vacations is not responsible for errors or omissions. Cancellation policies apply. Bookings are subject to the Fair Trade Contract. All public charter flights are operated by ALG Vacations Corp: Allegiant Air: PC 18-231, A319-156 seats or A320-186 seats /PC 18-234, A319-156 seats or A320-186 seats; Miami Air operated by TUI Airlines Belgium N.V. : PC 19-085 & PC 19-117, B737-800, 180 seats/PC 19-091, B737-800-183 seats; Swift Air: PC 19-092, B737-400-150 seats; Viva Aerobus: PC 18-228, A320-180 seats/ PC 19-079, A320-180-185 seats/PC 19-094, A320-185 seats. CST2139014-20 120319