General Policies & Fine Print
Check-in Policy - Deposits or credit/debit card hold authorizations are not requested at check-in. "Minimum age of 18 is required for check-in, an ID/Passport will be requested upon arrival.
Convention Policy : Groups traveling together can book this property for their stay taking advantage of group benefits such as 6th or 11th complimentary guest, Group dinner reservation, One complimentary cocktail hour with a selection of appetizers, One complimentary massage for the group leader, Complimentary room upgrades to the next category, Fruit plate and bottle of wine for the VIP, Private check-in when arriving together, Welcome sign. Applicable with Wedding Collections and Social Packages. Consult terms & conditions.
Hotel Spring Break Policy - Student Groups/Spring Breakers (either groups or individuals, regardless of age) are not allowed at any time during the year. Guests disturbing or generating complaints from other guests or hotel may be removed from the property, at their own expense. Parties in rooms are not permitted.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.
Customer Ratings & Reviews
TripAdvisor Traveler Rating3207 reviews
This resort overall wasn't what I expected out of a Riu Palace . I have stayed at at Riu Club in Jamaica and loved it . First the bad things the food is average most of the meats served were tasteless or dry . The lovely main lobby lounge / Coffee bar is the main thoughway for people walking through from the beach / pools to the other side where rooms are located . The people are often wet and dripping some even stay in the lounge sitting on the furniture . The lounge is big and echo's alot . The service is Ok some wait staff are good many aren't . The Beach is narrow and long the only shade is from the Palms planted along the beach that forces everyone to jam together . The water is rough so there's no snorkeling off the beach or floating in the ocean . The rooms are very nice the housekeeping staff work very hard the bar fridge was always well stocked daily always plenty of water since you can't drink the water from the tap so you must use bottled to brush your teeth . I was dissapointed with my experience here and the food . Would I come back likely not ...sadly I really wanted too love it and make it a new place to visit again . Sadly it didn't make the mark
riu palace costa mujeres 08/25/2023-08/31/2023
Riu Palace Costa Mujeres was absolutely fantastic. Pros gorgeous suite oceanfront,timely checkin,excellent buffet with all different kinds of delicious food,excellent housekeeping shout out to Oliver,best servers in buffet,Susie loved her great smile and service,Pacho greeted us every day with a big smile,drinks were plentiful at pool thanks to Alex and Louis Cons: Little more variety on room service menu,have a channel on tv to show what entertainment etc is going on daily overall great trip,best room ever and service
2nd visit in a year
We love this resort. We went last Aug 2022 and returned now this Aug 2023. Perfect option for beach, food and fun! Close to airport (45 minutes). Rooms are gorgeous and a la carte restaurants are delicious! Buffet is the ultimate foodie paradise.
Great for traveling with kids!
I’ve been to several all inclusives in the Cancun area, but this is the first time I am inspired to do a review 😆 This hotel is not a 5 star resort, however, the staff was nicer than the “5 diamond” resort I stayed in January. It’s an older resort, but they keep it very clean. I picked it because of the water park, and I was very happy that I did. This is the most family friendly place I’ve ever stayed at. The food isn’t fantastic, but the ease of the system makes up for it. No reservations required, no pushy time share presentations. They offer to take pictures around the hotel, and other services, but never in a pushy way. I definitely would go back. The beach is really nice, and you can go to the RIU Dunamar next door. I also found out that you can visit other RIUs in the area. Their entertainment team, and the people at the kids club, really try their best to make you have a good time. My 6 year old can be shy, but she was comfortable enough to participate in most activities.
Lovely hotel but avoid the spa
It’s a nice hotel but slightly isolated. We had to book excursions because couldn’t just walk out of hotel as there was nothing around. There are quite a few water slides suitable for different ages. RIU disco was a highlight but it’s only once a week. Regular Entertainment in the evenings was so boring that we preferred just to stay in the room. Pool entertainment during the day in some instances wasn’t appropriate for kids as there were adults game e.g where a female sits on man’s laps trying to pop the balloons quizzed between these adults’ chests by doing movements which are just beyond unacceptable for a family hotel. Spa wasn’t good at all.