LocationAruba - Beach
General Policies & Fine Print
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy : Groups traveling together can book this property for their stay taking advantage of group benefits such as 6th or 11th complimentary guest, Group dinner reservation, One complimentary cocktail hour with a selection of appetizers, One complimentary massage for the group leader, Complimentary room upgrades to the next category, Fruit plate and bottle of wine for the VIP, Private check-in when arriving together, Welcome sign. Applicable with Wedding Collections and Social Packages. Consult terms & conditions.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel.
Customer Ratings & Reviews
TripAdvisor Traveler Rating8634 reviews
RIU Aruba Amazing
Absolutely amazing, 2nd time at this resort and you can not find a thing to complain about. Fantastic options for food, beach is amazing and resort super clean. Staff are friendly and helpful, a must if your looking to travel to Aruba.
Great location, experience could be manageably improved
We had a great arrival and great room location! Unfortunately, the room was musty and it couldn’t be fixed. The buffets were great, although the food in the themed restaurants was inconsistent and never hot! GREAT support staff, and the spa treatments were amazing!
Not a 4 star hotel by any means
Let me start by saying were not monsters and rarely give poor reviews. This is NOT a 4 star hotel. We arrived to dirty sheets and pillow cases and it only took us 2 phonecalls and 2 visits to the front desk to get them to give us cleans sheets. The next day housekeeping left our room unlocked and open (the lock was sticky and needed to be pulled hard to close). That led to not having our room cleaned or turned down for the rest of the trip as we couldn't trust it wouldn't happen again. The room wasn't the cleanest with mold and stains in corners. The food was fine, just fine. Buffet re-purposes food in different dishes. The final straw here was the cheesecake that was spoiled (literally gone bad and sour). The drinks are all low grade liquor. If you want to sit atbthe pool all day and get hammered on swill booze, thats fine. Those days are over for us.I wasn't looking for a discount or compensation but they offered us a note with luggage tags as if I would market this place for them. With that said, the staff was nice. It's Aruba and we made plans off resort for dinners and excursions. This was our 4th visit and our worst accommodations by far. We were skeptical on the All-Inclusive and we were right...Not worth the money and certainly not a 4 star. Lucky to get 3.
Worst of Riu hotels
I have stayed at many Riu’s before but this was my first time at the Riu Palace Aruba. By far the worst of any Riu hotel I have seen. Rooms are run down, and full of mold. Near impossible to get housekeeping services. We stayed a week and had our room cleaned once after requesting housekeeping over 5 times. There is a lot of noise every night until 11pm from shows and weddings going on that you can hear laying in bed at night. Front desk supervisor Madelyn is one of the rudest employees I have met at any hotel. She yells at guests and will tell you to leave if you don’t like the hotel. Food was mediocre. Less selection at the buffet than other Riu’s. Food often ran out and was slow to be refilled. Meats all lower end cuts of meat. At the buffets dirty tables never cleared, meaning you have to find a waiter to clean and set a table for you. Impossible to get a drink due to lack of wait staff. No liquor server in any restaurants (all other Riu’s due) just beer or wine. Bar had mostly low end local alcohols. All the drinks watered down. Cups are about half the size of cups at most other Riu hotels. No beverage service on the beach as at other hotels. Beach is very crowded, limited chairs and water is foggy and not as clear as other beaches in Aruba. Complaints to the front desk went unanswered. Got screamed at by supervisor Madelyn and told to leave the hotel if I didn’t like it. Front desk manager Maria was more receptive but said corporate doesn’t allow them to resolve any issues at the hotel directly. I would highly recommend booking with one of the other all inclusive hotels in Aruba not Riu. We have stayed at others and all of them are far superior to this hotel.
Very tired resort
The Riu Palace is a very tired and old resort. The place is plagued with mechanical issues including non-functional air conditioning in rooms, toilets that do not flush, leaky ceilings both in guest rooms and hallways and TVs that turn on randomly. The layout of the resort is also very poor. The 10-story towers are serviced by two elevators which are very busy and don’t work very well. Getting around the resort is not easy. The resort lacks easily accessible washrooms and you will find yourself walking significant distances to find a washroom. The cleanliness of the resort is substandard compared to the standards at most other all-inclusive resorts I have travelled to (20+). Towels are stained and smell, housekeeping do the bare minimum in terms of room cleaning and the rooms are generally musty smelling. The food is actually decent and there are generally a good number of options available. The resort is very loud from about 10 am to well after 10pm with music blaring and doors slamming. It is difficult to get proper sleep given these conditions. Staff seem generally apathetic to most concerns raised, it’s as if they are aware of most of the issues I mentioned but unable or unwilling to properly address them. There are some fantastic staff here that definitely go above and beyond however they are few and far between. In short I believe this resort has a captive audience given its location but if you are not set on an all-inclusive in Aruba there are far better places to travel to for a lot less money. I would not return to this resort.