LocationRiviera Nayarit - Beach
General Policies & Fine Print
Check-in Policy - Deposits or credit/debit card hold authorizations are not requested at check-in. "Minimum age of 18 is required for check-in, an ID/Passport will be requested upon arrival.
Convention Policy : Groups traveling together can book this property for their stay taking advantage of group benefits such as 6th or 11th complimentary guest, Group dinner reservation, One complimentary cocktail hour with a selection of appetizers,
One complimentary massage for the group leader, Complimentary room upgrades to the next category, Fruit plate and bottle of wine for the VIP, Private check-in when arriving together, Welcome sign. Applicable with Wedding Collections and Social Packages. Consult
terms & conditions.
Spring Break Policies - Student Groups/Spring Breakers (either groups or individuals, regardless of age) are not allowed at any time during the year. Guests disturbing or generating complaints from other guests or hotel may be removed from the property, at their own expense. Parties in rooms are not permitted.
Transfer Policy - A price may display when children stay free, if your vacation includes transfers to your hotel.
General Information - Room taxes are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel.
Customer Ratings & Reviews
TripAdvisor Traveler Rating6400 reviews
Fun week, but not returning, service requires an overhaul
My kids and I just got back from Riu Jalisco, just a day ago. While we had a great week sunning and enjoying ourselves at the facility. There were definitely some low moments along the way. Food: The main restaurant is a buffet and the quality of the food was not bad The Mexican themed restaurant is also a buffet, food being ok The Asian themed restaurant is also a buffet, food being ok, service was awful The Italian restaurant is a hybrid, with appies, salads and dessert in a buffet, mains are ordered a la carte, food was pretty good The Steak house was service only, the food was decent For lunch, the steakhouse by the beach is open as a buffet, but we mostly took advantage of the live grill and themed lunches they had, those were pretty good. The rooms are a bit dated, but mostly comfortable. Lots of storage space with drawer and closet was very helpful Location isn't bad, in a row of resorts, the beach was nice. Make sure you are set to get in a car 30-45 minutes to go check out closest cities and towns. We found UBER to be the best and most affordable form of transportation. The service was a mixed bag. The lobby bar for most of the week was fantastic, as it was run by one crew, I guess when the rotation took place on the Fri-Sat, the service was rude and cold. I also noticed that there was a certain type of crowd that hung out there during the morning and day that was catered differently by the staff behind the bar on those days. Asian restaurant crew must have been having an awful day when we went, they were all rude and couldn't care less about anything. The checkout process was absolutely AWFUL. The ladies behind the counter were rude, threatening and couldn't be bother to walk us through the process. We were running around trying to figure out just so we would be "ALLOWED' to get on the bus to the airport. I would say half that bus leaving had the exact same experience as I did. Drinks were great, pool and night entertainment were great, the Friday Riu Party was a lot of fun. I don't think I would go back to this particular resort again. The check out process definitely left a sour taste in my mouth and tarnished the fun week we had.
Hotel Rui Jalisco
very very good - only problem is location as it is quite far from downtown. Although it is named Jalisco but it is not in the state of Jalisco but in Nayarit. So the cabs won't go to anywhere in Puerto Vallarta and in that case you have to take 2 cabs on way. because of this reason it is almost impossible to hire a driver too.
Great location, very happy, will return
Older hotel but well maintained and cleaned multiple times daily. Buffet restaurants were great, food was good and lots of variety. Would love to see more authentic mexican food in the mexican restaurant. Staff were mostly very friendly and attentive to our needs. Stephen at reception and Romeiro the bartender in particular! Room was turned down every day and in room supplies restocked adequately. Quiet at night and beds were comfortable so sleep was great. Location is good, the beachfront is amazing. Pools and particularly the loungers around them fill up early with peoples towels etc but the beach was so close I didn't mind about not being around the pool. Night time entertainment was amazing! So much variety and the performers were so energetic. We will recommend to all our friends and definitely be back!
Our stay was nice however I do not think Riu should say Jalisco has exchange privileges with Vallarta. Those exchange privileges are limited. I was denied access to restaurants and even denied pool towels at Vallarta. Many bartenders pointed out our different color wrist bands. That part of the trip was disappointing.
This was our second visit to Puerto Vallarta, both at all-inclusive. We were very pleased with the resort. Usually, the pictures that you see online seem to be better than the true property. In this case that was not so, it was very representative of the photos we viewed before our trip. From the minute we entered the property, we were welcomed and that was true for our entire trip. We had a courtyard view of the fountain, it was beautiful. The pools were clean and we were able to find seating everyday. The beach was nice and seating was always available there as well. The lines at the bars were usually only a couple of people deep, with the exception of nightly showtimes. Breakfast lines got fairly long after 9 o'clock everyday. We got right into the steakhouse in the evening, and the service was great and the portions were large. We did visit the Riu Vallarta twice during our visit. It was a short walk on the beach. The buffet for lunch there had more selection, and was a better quality than the Jalisco. The Vallarta has more pools, but they are smaller. The Jalisco had a lot of activities going on and we never got bored. The saxophone player in the Cantina was wonderful. He put on a good show and catered to those who truly appreciated his performance, which we did. The Sports Bar was one of our favorites, it was always cool in there and the service was excellent. Our room was large. The bar was full and a there was a variety of mixers and beer in the refrigerator. It was nice to have a balcony, but it was too warm and humid to enjoy it. I would definitely stay at this property again. We were a party of 5 and we all had a great time.