LocationCancun - Beach
General Policies & Fine Print
Check-in Policy - Deposits or credit/debit card hold authorizations are not requested at check-in. "Minimum age of 18 is required for check-in, an ID/Passport will be requested upon arrival.
Convention Policy : Groups traveling together can book this property for their stay taking advantage of group benefits such as 6th or 11th complimentary guest, Group dinner reservation, One complimentary cocktail hour with a selection of appetizers,
One complimentary massage for the group leader, Complimentary room upgrades to the next category, Fruit plate and bottle of wine for the VIP, Private check-in when arriving together, Welcome sign. Applicable with Wedding Collections and Social Packages. Consult
terms & conditions.
Spring Break Policies -
1. Student / Spring Breaker Groups (21 years of age or older) will be accepted ONLY at Riu Cancun & Riu Caribe
2. All Student / Spring Breaker Group reservations are strictly On Request and will be reviewed on a case by case basis by the corresponding Destination Sales Department. RIU Hotels & Resorts reserves the right of admission and may reject any request at its sole discretion.
3. If a Student / Spring Breaker Group is accepted:
a. The number of rooms will be deducted from the contracted allotments
b. Minimum Age requirement: 21 years of age or older.
c. The Hotel may request proof of age in the form of passport or official ID
d. Each room must submit a signed liability agreement upon check-in.
4. At all other RIU properties Student Groups / Spring Breakers (either groups or individuals, regardless of age) are not allowed at any time during the year.
5. Guests disturbing or generating complaints from other guests or hotel may be removed from the property, at their own expense.
a. Parties in rooms are not permitted
6. Student / Spring Breaker Groups must comply with any protocols (hotel and government) in place at the time of stay at the hotel.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.General Information - Room taxes and service fees are included in vacation price.
Reservation changes may not be permitted unless authorized by the hotel.
Customer Ratings & Reviews
TripAdvisor Traveler Rating13267 reviews
HRC Staff rocks!
This is my second time in Cancun but first time in the hotel zone and at this resort. I met up with a friend who extended an invite to join her on this mini-getaway. My friend has stayed here before, enjoyed the experience last time, so booked with them again. Yes, the room including the bathroom can use some updates, food in other restaurants can be a bit better but all-in-all, my experience here was really good and a positive one. Most of the staff we encountered in the restaurants, bars, poolside, and the beach provided excellent service. We had a great time hanging out on the beach, frolicking in the sea, watching beautiful people play beach volleyball, eating, dancing our butts off at their disco and party at Riu Caribe, and most importantly, creating memories. Riu has several properties in Cancun and we’re definitely intrigued to check out the more fancy Riu Palace next door the next time we go back to Cancun. HRC staff, thanks so much for helping make our stay pleasant and comfortable!
Most amazing engagement and entertainment team anywhere
I wish I had time to write a detailed review of how great our stay was at the Riu Cancun! The service was incredible and seriously the entertainment team was like nothing i have ever seen before. Their energy, smiles and talent were off the charts. Maribel took care of us every day out at the pool and was nice as can be and high level of service! Food and drinks were fine - some restaurants better than others which is to be expected. But if anyone is going to an all inclusive and expecting Michelin level dining they are sorely mistaken. But i was more than happy with the selection and everything! My only potential complaint was we just really couldn't get the room cool enough. But with the fan it was manageable. Highly recommend!
Wicked 2 week stay
We’ve just come back to the UK from staying here at RIU Cancun hotel. Me and my partner had the best 2 weeks we really enjoyed our stay. We stayed on the 5th floor our room was nice and clean, and the cleaners work everyday cleaning and they graft very hard. All the staff in the hotel work so very hard and always servise with a smile. Staff always wanted to do anything to help you, they honestly always had such a smile while working. We really we enjoyed our stay and met some lovely people on the way. We looked at reviews before coming and some was a little mixed but honestly make your own mind up when you get there as you can’t please everyone. But from start to finish amazing. The pools are wicked and even better there was a swim up bar. Snacks 24hr in the sports bar and drinks also. Food so many different foods to choose from and it was nice to. Our fave was the shake house “Beaut” Eveyone and I mean everyone work so very hard. Thank you 5*++++
Riu cancun amazing
I recently stayed at the riu cancun for my birthday the holiday itself didn’t get off to the best start 3 hours after arriving a car mounted a pavement and hit me so be careful when crossing I’ve been to Mexico 5 times and always had a great time so don’t let it put you off just a warning to be careful.. The hotel itself was amazing and I have never received customer service on this level from anywhere the staff are a credit to riu always saying hello taking drink orders by the pool or beach just so welcoming and friendly all the staff were great but would like to say a big thank you to yendy Maria and max really amazing people. The rooms was lovely ocean view room 306 bed was super comfortable. The grounds were lovely and the food was good always something to eat. The al a carte restaurant where good but for some you had to get there early to reserve a place maybe they could do with a better system. The entertainment team were great some good evening entertainment to shows silent disco etc. The free Riu party’s were amazing there is a free shuttle what takes you too riu caribe where it is held 4 times a week and you can get free drinks there too such a good concept what riu do it’s a pool and land party so up too you if you get in or not. Whether you tip or not you will get amazing service there not pushy for tips but they really do appreciate it if you do. Can’t wait the return at some point thank you to all at the riu cancun
I went to Riu Cancun in November 2021 during COVID and my experience was amazing. Didn’t have a chance to write my reviews and I am doing it now. Quality of rooms: 5/5 — Beautiful rooms with mini-bars and fridges filled with beer, soft drinks and water, spacious, new equipment and beautiful view. Spacious balcony with chair to relax and enjoy the view. Swimming pools: 5/5 — Beautiful pools with access to bars at the pool. Entertainments: 5/5 — different shows every night makes you enjoy your stay at the hotel. Snackbars: 5/5 — buffet style, with lots of choices of salades, bbqs, desserts, etc. We loved the unlimited fresh guacamole Main Buffet: 5/5 — lots of choices of delicious food. Live cooking of grilled meats (fish, chicken and beef) and in the morning omelettes, eggs etc Much more. Beach is amazing as well. I will definitely go there again.