Presidente InterContinental Cozumel Resort and Spa is the only luxury hotel on the Island of Cozumel. Combining the natural beauty of Cozumel with stunning modern amenities, this romantic Mexican resort caters to couples, honeymooners and spa enthusiasts through a rich assortment of comfort and personalized service. Surrounded by the pristine turquoise waters of the Caribbean and a private white-sand beach, guests are treated to indulgent, award-winning cuisine, romantic wedding packages, ready access to scuba diving and snorkeling and an opulent menu of treatments at the luxurious spa.
General Policies & Fine Print
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel.
Customer Ratings & Reviews
TripAdvisor Traveler Rating2380 reviews
Be Aware of Extra Charges on your account!
I recently stayed here from Jan 22, 2023 - Jan 24, 2023 and I have additional charges on my credit card ($846) that I know are in error. Luckily, I took photos of every receipt during our stay (dinners/breakfast, temazcal, water bungalow) and the rooms was pre-paid, so I was able to match the receipt I was given during my check out but I hadn’t seen the extra $846 charged my card (dispute in in progress). This is a bad oversight on the hotel. Two things also stood out during our stay that make me question as to whether I’d come back. First day we had lunch at LeCap and we sent back 1 dish because the fish was super dry and we were still charged for it even though I took 1 bite out of it. The following day, we rented one of the water bungalows and when I first inquired about the cost to rent I was only given the option to rent full day (which I did), but I found out that they also have a 4 hour option for half the cost (a bit deceitful), the weather took a turn and we were cold and got the manager to change our rental for the 4 hours instead. Beach was nice, and the staff was relatively polite, the room was relatively clean (some mold in the bathroom shower) and overall wasn’t a bad experience but the lack of transparency of the rental and the extra charge doesn’t call out for 5 stars.
Lots to like here!
Lovely setting, friendly staff, good food. Key attraction is snorkeling and scuba diving. You’re not locked into ScubaDu. All diving outfits are in marina right next door. They also pick up at hotel dock. Light is better during afternoon for diving.
We stayed with our two teenagers (14 and 16) for ten nights over the Christmas holidays and had a wonderful time. When we got to our room we could not believe the ocean views from the room and balcony. I have been to many fabulous places but this view was a definite “wow” moment. The people at the resort are super nice and we tried all four restaurants. Alfredo di Roma and the Mexican restaurant were our favorites but all restaurants in the resort offer good quality food. The hotel has a vast beach and reef area where the snorkeling is excellent. Crystal clear water and lots of fish and marine life (especially early in the morning). Scuba Du is the dive shop on the premises but the Marina is in close vicinity and the other dive operators usually come and pick you up by boat from the resort dock. Karina at the front desk is lovely and professional, the staff cleans your room at least once a day and brings fresh towels in the evening, and the mini-bar is included in the stay. The Spa area is very nice and relaxing. We loved the Mai Tais and sunsets, and did a few diving and fishing trips including a night dive. At night is when the reef predators come out. The dive sites are super close to the El Presidente, and the west side is where the coral reefs are. Finally kind and generous people everywhere who clearly take pride in working at such an awesome place. We will come back for sure hopefully sooner than later.
Beautiful beach, excellent staff and service, wheel chair accessible and user friendly
The room was ocean front and had great space with an awesome view - a short walk to the beach. Lots of towels and no fighting for lounge chairs. There is an easy entrance to the caribbean by a dock and ladders which meant you didnt have to walk over the rough rocks/coral. Lots of snorkeling and scuba off the beach. The lifeguarding and clean staff was excellent -always curteous and friendly. There were hotel bicycles to utilize for a ride safely into Cozumel (there is a bike designated bike lane )which made my trip. The pool was heated to utilize should you require or prefer warmer water ( the sea was perfect temperature). We sure appreciated all the little extra's that made our holiday that much more special. There was great environmentally conscious products in the room. The shampoo/conditioner/shower gel and bug spray -really nice as very natural. Sunsets spectacular. Guitarist in the main dinning area was superb. Wheelchair accessible for less abled people.
Wonderful 10 Days!!!
We spent 10 wonderful days here in late November. The service was good and everyone was friendly. Food was very good. We spent most of our time on the beach at the far end closest to the marina. Fun to watch all the boats. Many excursions leave from that marina. The snorkeling off the beach was great. We made a trip into town to stock up on supplies at the Mega grocery store - snacks and alcohol. There are ice machines in the hotel to fill small coolers and tumblers. Tip: the breakfast buffet is good but a little expensive. However, it includes two drinks which makes it much more reasonable. The property never felt crowded. No seaweed issues. Beautiful sunsets. Not the beat choice for young children. Seemed more like an adults only hotel which was great for us. Enjoy your stay!!!