LocationRiviera Maya - Beach
General Policies & Fine Print
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.
Customer Ratings & Reviews
TripAdvisor Traveler Rating7697 reviews
Amazing wedding and vacation!
Our trip to Playa del carmen, wedding and stay at this resort will always hold a special place in our hearts! The staff was truly incredible. We were treated like royalty each day and the service was impeccable. The food was great, especially the daily taco/burrito stand and hidden beach grill restaurant. A special shoutout to Aurelio who made our elopement wedding everything we could have hoped for! We had a stress free time and not a single worry. Highly recommend this resort!
If you are a foodie , this is a no!
If you love food and cocktails, you will be hungry and disappointed. There was not one good meal and the drinks tasted like pre made mix that had a sugar substitute. How could we be on a beautiful resort and never have a margarita that tastes authentic. Let me say the hibachi was ok.
Great Relaxing Vacation
A group of friends booked four swim out suites in late May in the Platinum building. The check-in process was quick and the receptionist explained all of the processes to us (how to call reception- dial zero for new beach towels or any other issues). We were given a paper that detailed the various hours for the restaurants and bars. The buffet had a different dinner theme each night. We learned from other guests that you could get steaks grilled to order at the dinner buffet, but we didn’t try it out as we were only there for four nights. We ate at the steakhouse which had great steaks. The large ribeye had lots of flavor and was cooked to order but was quite thin. We also enjoyed the Italian restaurant and also ate at the sister resort’s steakhouse (reservations required 2 days in advance for restaurants at the neighboring resorts). One of our party joined a line at Tao restaurant at 5:15 pm to make a reservation for the teppanyaki table for later that night. They insisted we arrive 5 minutes early for our reservation time. When a few of our party that did not show up on time and they threatened to eliminate them from the meal. Our meal was very rushed, and I wouldn’t recommend this restaurant. Regarding the dress code, if men arrive at a restaurant in shorts, they will not be admitted unless they agree to eat outdoors. We observed that men were allowed to eat at the sister resort steakhouse wearing shorts. Most of the bartenders at the swim up bars provided excellent service (especially Leonardo and Catalina). Bryan (server at the breakfast buffet) was also extra attentive. There was stinky sea grass along the beach the first day, and by the next it was gone as the staff worked hard to haul it away. The entertainment was great - especially the fire show, Michael Jackson tribute show, and the Disco Night dance show. My wife and some friends took the shuttle into Playa Del Carmen. The shuttle left the resort 3 times a day and returned at 6 times at a cost of 70 pesos (or $4.00 USD) each way. The shuttle dropped them off at a gated taxi parking at 5th Avenue and North 20th St which was a convenient location to explore Playa Del Carmen. Our room was cleaned daily, and we had no issues with getting the in-room refrigerator restocked with water, beers and soft drinks (3 bottles each of still water and mineral water, 2 beers, and 4 soft drinks). The Platinum building is located very close to all of the restaurants and beach. The resort is very walkable especially when compared to the two much larger sister resorts next door.
very good hotel
we had a great week at this hotel. The staff was attentive and very kind. We had an anti-stress massage at the SPA. it was amazing! Lots of atmosphere and activities. restaurants were good but not amazing. the room was beautiful and we enjoyed the jacuzzi.
Yes if older get the lower floors and ask for Ali the bell cab he was awsome plenty of bars and food in the buffet style which had a large variety of food and drinks the beach bar had really good ceviche and short ribs you just had to put up with the birds and raccoons some fays