A new Princess concept is born. The Yucatan Platinum Princess All Suites & Spa is an adults only resort, taken to its finest expression, with an unbeatable location in front of the crystal clear Caribbean waters, in the heart of the Riviera Maya. The sophistication surrounds you on a resort with suites tastefully decorated in a vibrant contemporary design. A perfect getaway. A luxurious haven for your special pure vacation.

Location

Riviera Maya - Beach
Cancun International Airport : 37 miles

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Resort Details

Amenities

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Activities

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Hotel Advisories

Advisory Students & Spring Breakers will not be accepted at any of the Princess Hotels at any season of the year (January 1st to December 31st).
Advisory The Municipality of Solidaridad will be charging an Eco Tax of 32.57 Mexico Pesos (approx. $1.93 USD) per room per night. This amount is not included in your vacation price and will be collected at your hotel. These funds are being used to protect, maintain and conserve the natural beauty of the destination the area and its surroundings. This fee is subject to change at any time without notice by the hotel.

General Policies & Fine Print

Check In: 3:00 PM
Check Out: 1:00 PM
Minimum Check-In Age: 18
Minimum Guest Age: 18
General Policies:

Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds. 

Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival. 

Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment. 

Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel. 

General Information - Room taxes and service fees are included in vacation price.  Minimum night stay restrictions may apply.  Reservation changes may not be permitted unless authorized by the hotel.

Customer Ratings & Reviews

TripAdvisor Traveler Rating

4.0 7917 reviews
  • 4.0 star tripadvisor rating
    Vacation

    Well worth the money. Food was well above average and the staff very helpful. Only negative was long pants for dinner. All the restaurants were decent with the only negative being the sushi bar. Mail pool was fun without being obnoxious. Overall very satisfying.

    Jun 09, 2024
  • 5.0 star tripadvisor rating
    Great staff, good food! Had an amazing time!

    Stayed there for one night but had a very enjoyable experience! The staff was amazing, from our arrival, Israel, bellboy, was always friendly, helpful and called us respectfully by our last names every time he saw us pass by. Ana at the FD, explained all the details of the stay, Eric Medel our server at the italian restaurant went went above and beyond offering great service, recommendations and interacting with us, the food there was amazing!! And Heriberto at the pool bar was also very nice. We enjoyed having access to the other properties and walk around there. We will be coming back for sure.

    Jun 09, 2024
  • 5.0 star tripadvisor rating
    Beautiful stay!

    Amazing Hotel. Great service and food! The whole staff was very polite and attentive. Just to mention some of them: Brian at the breakfast buffet was very friendly and at the front desk a guy with glasses and a tattoo on his neck ( sorry I didn’t get the name) was very helpful! Also the bellmans group were really good. Thanks for the hospitality, see you soon

    Jun 06, 2024
  • 2.0 star tripadvisor rating
    More cons than pros.

    The only two things I liked about this place was the staff in the restaurants and the restaurant Aroma. I had a room by myself, so I did not want housekeeping to come to my room. I put out the "do not disturb" sign and they came everyday anyway. One night, my door was open. I reported it and supposedly security was to be notified. Concierge also told me they would put a note to not clean my room. However, they still came everyday when I wasn't there. The drinks were not consistent. Even the basic margarita was not consistent or good. The only good drink I had was the cadillac margarita in the Aroma restaurant. Their food was excellent. Only one main pool that was rowdy. In my search for another pool, ended up at the sister resort and someone pooped in the pool. It had to be evacuated to be cleaned. Speaking of cleanliness, it was really lacking throughout the resort, both in the rooms and the hallways. The layout of the resort is not good. Crossing t his place off my list.

    Jun 03, 2024
  • 3.0 star tripadvisor rating
    Average

    This resort is average at best! We had a platinum swim out room in building 5 which was nice. No complaints with respect to room or staff. Room was cleaned well everyday; fresh towels; and mini bar restocked each day. Our biggest complaint is the food. Rodeo grill horrible; worse steak ever!! We ate at La Bruschetta another night and that was okay. We mostly ate at Buffett which was okay; food was your average tasting buffet food. Would we stay here again, Nope.

    Jun 01, 2024
Prices per person based on double occupancy including round-trip airfare via U.S. certified air carriers and round-trip airport/hotel transfers when arriving at airport closest to destination (for exceptions see Frequently Asked Questions), hotel taxes and baggage handling, fuel surcharges, and all pre-collected U.S. and foreign taxes. In some instances, pricing may specifically apply to one of multiple flights on select departure days. All packages are based on the lowest hotel/air classes available at time of publication, capacity controlled, subject to availability and change without notice. Promotional pricing may only be available for a limited time. Fees may apply for carry-on and checked baggage-view Baggage Policies. Some resort fees, environmental levies and departure taxes are not included and may be payable in resort. View Frequently Asked Questions for more information. Apple Vacations is not responsible for errors or omissions. Cancellation policies apply. Bookings are subject to the Fair Trade Contract. All public charter flights are operated by ALG Vacations Corp: Allegiant Air: PC 18-231, A319-156 seats or A320-186 seats /PC 18-234, A319-156 seats or A320-186 seats; Miami Air operated by TUI Airlines Belgium N.V. : PC 19-085 & PC 19-117, B737-800, 180 seats/PC 19-091, B737-800-183 seats; Swift Air: PC 19-092, B737-400-150 seats; Viva Aerobus: PC 18-228, A320-180 seats/ PC 19-079, A320-180-185 seats/PC 19-094, A320-185 seats. CST2139014-20 120319