General Policies & Fine Print
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.
Customer Ratings & Reviews
TripAdvisor Traveler Rating2049 reviews
Best Moms Trip
Rom and Arturo were the best. Very very responsive, gave us suggestions on daily activities and restaurants. Between them and our Butler for two days of cabana life it was wonderful and worth a return trip!
Paulina and Ivan
The gym was really nice. The staff was very helpful with each step of the trainings. The staff were able to give me enough attention and came to help when I needed it. The gym was well equipped with all the needs
Amazing resort and staff with some minor inconveniences.
My girlfriend and I stayed Adult Scene for 10 days from the UK. This a long yet very honest review of the resort. Positives 1. Staff - They really go out of their way to help and always with a smile. Special mention to Chocolate man, siro, the whole pump fitness team (Fatima, Pau, Ivan and andres) , the guys at the adult bar ( Jorge and Nicte ha) , Reyna (she was the best personally) at Overtime, Omar at the main area where the events were held, Oliver (management), the guys at the tepinyaki (Carlos and Saydi) and ximena and sergio at the buffet. 10/10 2. Cleanliness. Staff work very hard to make sure the resort is spotless. Very clean, well maintained and very nicely decorated and laid out. 10/10 3. Food options. So many to choose from. Our favourites were the Japanese, Steakhouse and Guy’s burger . We didn’t really enjoy the Italian nor Braza surprisingly. 7/10 4. Facilities. You will not get bored here, so many options. We played some tennis ( the rooftop court is really nice), basketball, gym (nicely air conditioned and empty after 12pm) trampoline (empty if you go when they open 10am, arcade ( empty late evenings) and loved the lazy river (empty before 10am). Didn’t have time to play mini golf or do the flowrider, but it looked fun. 5. Room and Room service. We really liked our room and view (16508). They cleaned it and restocked it everyday and it was spotless. We never had any snacks but we only wanted water to be honest. We requested for extra water and we got it, and if we didn’t have enough we would just grab it in the lobby fridge near the adult bar. We got a dehumidifier as the smell of damp was very strong. We got one the same day we arrived and it got rid of the smell however we had to empty it every 10 hours. Bear in mind we never opened our windows and kept the fan on when we were in the room 8/10 6. Beach - Beautiful . Not a lot of seaweed and they clear it regularly. 8/10 7. Chairs/ loungers - Always got a nice lounger by the pool when we got there around 9am. 9/10 Negatives 1. Guests - We noticed that a lot of the guests are just plain rude to staff. You are not above them and deserve just as much respect. We found it very upsetting and although I do understand some guests had legit negative experiences ( scams, theft, etc.) there are many guests who are very hard to please. 2. Adult Scene perks - A lot of families and guests with the family wristband using the adult scene facilities, including the adult area at the buffet and pool at the adult scene. We paid extra for this so we found it quite annoying. 3. Pool music - It was very repetitive at the Adult Scene pool and very loud most times when it was not necessary. 4. Food - It can be hit or miss, including the options at the buffet, and sometimes it gets way too busy, I wish there was a proper buffet at the Adult Side too. 5. Drinks - they really water them down. I loved some of their very sweet cocktails like Miami vice, daiquiris or BBC but even when I asked for them to be extra strong I never felt like they were strong whatsoever. I ended up having shots on the side. Tips 1. If you want to go to an a la carte, make sure you are there between 5.30pm and 6pm, otherwise you will wait a very long time. 2. If you want to avoid big crowds at Fuel, go after lunch around 2pm Conclusion Staff work so hard and the service is amazing, however If you want a truly adults only experience I would not recommend this resort. There isn’t a real separation between families and adults ( and the little there’s meant to be is not properly enforced). There were some high school graduations while we were there too, which we would rather avoid. Don’t expect everything to be perfect. Our lift wasn’t working and we were on the 5th floor, so we saw it as an opportunity to burn some of the calories from all the food we ate. We even had some ants in our room when we arrived, but someone came and fumigated the area. We gave smaller tips at the start and selected a number of people who stood out and gave them a bigger tip at the end of our vacation. If you can, please tip these people, they work so so hard to make sure everyone has an amazing experience. I definitely recommend this resort for families and we will return if they make some minor changes to the adult scene experience.
Planet Hollywood’s Glutes Class
I participated in Andres’s Hollywood Glutes class and it was amazing! I felt the muscle burn (in a good way) and felt well exercised. I’m so happy to have taken the class and will come back on my next vacation!
Amazing Star Class Experience
We spent 4 nights at Planet Hollywood Adult Scene for our anniversary and it was an amazing and truly relaxing experience. We had Star Class which was worth it for the butler service in addition to the star class pool, bars and restaurant. Our butler Lois was fantastic. He made sure we always had everything we needed like reservations for dinner, room cleaning or extra towels. He also made sure our fridge was stocked with drinks and snacks anytime we asked. He helped me coordinate a private romantic dinner on the beach for my wife and had champagne and cake sent to our room. Overall a wonderful weekend and impeccable service.