The whole property has themed oriented by movies and Hollywood stars all over the place. You can also find interesting quotes inside the rooms by celebrities. Colors combined with purple, grays, and white inside the rooms give an elegant and dynamic atmosphere. Each room has reflected on the floor the initials PH at the entrance.

The following services are also available in the hotel:
- Doctor´s office 
- Distress rates in case of COVID emergency

Property Information

Year Built: 2019
Total available rooms and suites: 332

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Resort Details

Amenities

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Activities

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Hotel Advisories

Advisory The state of Quintana Roo will be charging a sanitation tax of  $1.60 USD, per room per night. This amount is not included in your vacation price and will be collected at your hotel. This fee is subject to change at any time without notice by the hotel.
Advisory The Hotel wants to notify that all the guests arriving as of January 1st 2023, the complimentary access to hydrotherapy circuits will be limited over the age of 18 which will be one session per person per stay.
Advisory The state of Quintana Roo will be charging a sanitation tax of $1.60 USD, per room per night. This amount is not included in your vacation price and will be collected at your hotel. This fee is subject to change at any time without notice by the hotel.

General Policies & Fine Print

Check In: 3:00 PM
Check Out: 12:00 PM
Minimum Check-In Age: 18
General Policies:

Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.

Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.

Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.

Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.

General Information - Room taxes and service fees are included in vacation price.  Minimum night stay restrictions may apply.  Reservation changes may not be permitted unless authorized by the hotel.

Customer Ratings & Reviews

TripAdvisor Traveler Rating

4.5 1740 reviews
  • 5.0 star tripadvisor rating
    Request Louis!

    Cannot say better things about our concierge “Louis” & “Fanny”. Absolute amazing people, who helped in every way possible. Not one bad thing to say about the resort!! Great food, plentiful drinks, lots of kid entertainment. Excellent staff everywhere. Big ups to the bartenders.

    Jan 29, 2023
  • 5.0 star tripadvisor rating
    Benjy and Benji made this experience!!

    I travelled to planet Hollywood with my family in January 2023 for 9 nights. This was my second time at the resort and thoroughly enjoyed the time. Benji (from the entertainment team) and Benjy (from pumped fitness) were especially amazing and made my time particularly enjoyable. They were absolutely brilliant and made my time here. I'll certainly be back!

    Jan 29, 2023
  • 5.0 star tripadvisor rating
    Wonderful!

    Best resort for food, entertainment and amenities. We had deep tissue massage for our group of 5. Our therapists were Laura and Jasmine for the couples massage. They were excellent. The hydrotherapy was very relaxing. Every night they had live entertainment. Lots of seafood even the buffet.

    Jan 29, 2023
  • 5.0 star tripadvisor rating
    Saturday night live

    Carlos and Anahi they were really fun, they were nice and entertaining! Couldn’t have asked for better people for our experience! Need them every time we come back cause we are coming back just for them

    Jan 28, 2023
  • 5.0 star tripadvisor rating
    Great time!

    Carlos and Anahi were soooo great! Such a good time playing jenga with them. They were great energy and I couldn’t stop laughing. They really made my night. I lost but it’s okay haha still a really great time.

    Jan 28, 2023
Prices per person based on double occupancy including round-trip airfare via U.S. certified air carriers and round-trip airport/hotel transfers when arriving at airport closest to destination (for exceptions see Frequently Asked Questions), hotel taxes and baggage handling, fuel surcharges, and all pre-collected U.S. and foreign taxes. In some instances, pricing may specifically apply to one of multiple flights on select departure days. All packages are based on the lowest hotel/air classes available at time of publication, capacity controlled, subject to availability and change without notice. Promotional pricing may only be available for a limited time. Fees may apply for carry-on and checked baggage-view Baggage Policies. Some resort fees, environmental levies and departure taxes are not included and may be payable in resort. View Frequently Asked Questions for more information. Apple Vacations is not responsible for errors or omissions. Cancellation policies apply. Bookings are subject to the Fair Trade Contract. All public charter flights are operated by ALG Vacations Corp: Allegiant Air: PC 18-231, A319-156 seats or A320-186 seats /PC 18-234, A319-156 seats or A320-186 seats; Miami Air operated by TUI Airlines Belgium N.V. : PC 19-085 & PC 19-117, B737-800, 180 seats/PC 19-091, B737-800-183 seats; Swift Air: PC 19-092, B737-400-150 seats; Viva Aerobus: PC 18-228, A320-180 seats/ PC 19-079, A320-180-185 seats/PC 19-094, A320-185 seats. CST2139014-20 120319