The whole property has themed oriented by movies and Hollywood stars all over the place. You can also find interesting quotes inside the rooms by celebrities. Colors combined with purple, grays, and white inside the rooms give an elegant and dynamic atmosphere. Each room has reflected on the floor the initials PH at the entrance.

The following services are also available in the hotel:
- Doctor´s office 
- Distress rates in case of COVID emergency

Property Information

Year Built: 2019
Total available rooms and suites: 332

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Resort Details

Amenities

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Activities

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Hotel Advisories

Advisory The state of Quintana Roo will be charging a sanitation tax of  $1.60 USD, per room per night. This amount is not included in your vacation price and will be collected at your hotel. This fee is subject to change at any time without notice by the hotel.
Advisory The Hotel wants to notify that all the guests arriving as of January 1st 2023, the complimentary access to hydrotherapy circuits will be limited over the age of 18 which will be one session per person per stay.
Advisory The Environmental Sanitation Tax of a minimum 33 MXN (approx. $2.50 USD) per guest, per night. This amount is not included in your vacation price and will be collected at your hotel. This fee is subject to change at any time without notice by the hotel.

General Policies & Fine Print

Check In: 3:00 PM
Check Out: 12:00 PM
Minimum Check-In Age: 18
General Policies:

Check-in Policy - Hotel requires a credit/debit card authorization upon check-in for incidentals; this will place a hold on your funds.

Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.

Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.

Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.

General Information - Room taxes and service fees are included in vacation price.  Minimum night stay restrictions may apply.  Reservation changes may not be permitted unless authorized by the hotel.

Customer Ratings & Reviews

TripAdvisor Traveler Rating

4.5 3075 reviews
  • 5.0 star tripadvisor rating
    Friendly staff and a great experience

    We stayed 6 nights and it was a great time. The staff were excellent! Special shoutouts to Erick, Didier, Fernando and Alex for making us feel welcomed from day one. FYI the reservation portal isn’t the greatest, if you’re having a hard time getting one, we found success by walking in and asking.

    Jun 12, 2024
  • 5.0 star tripadvisor rating
    Just do it.

    The whole place was amazing! From the moment we checked in we were treated like stars. Our butler team was amazing, Damian and Miguel helped us make dinner reservations, and were very helpful at keeping us up to date on all resort activities. Although there are plenty of excursion options we never felt we needed to leave the resort to find something to do. All the restaurants on the resort had great food and we never felt like it was difficult to get into them. The Spa was great, we had complementary hydrotherapy and the staff was great! The gym was also a place we loved. From the pool to the beach we got plenty of sun and drinks all day everyday! From children to teens and adults you will find your place there. There are so many more things I could rave about but if you are thinking about going, just do it and be ready for a party!

    Jun 12, 2024
  • 5.0 star tripadvisor rating
    Great holiday!

    Loved my stay at planet Hollywood resort, everything was great from the food to the entertainment team, the hotel was really clean, the staff are friendly and work hard to make sure you have a really good stay. Moses and sharem from the entertainment team were so much fun. We would definitely come back x

    Jun 12, 2024
  • 3.0 star tripadvisor rating
    All around experience

    The experience was nice until we had a waiter harass us in the VIP section on Disco night. To sit there you had to purchase a bottle. We did. We paid for one through bottle service. The manager was the one who told me that we will get seats in the VIP and he sat us. We did not have to bring our bottle. He even told me how to pack it in my checked luggage. The waiter came over and insisted that we move. Mind you no one was even sitting in VIP at the time. After we told him how we were escorted to those seats, he still insisted that we move. We pointed out the guys that already knew about the VIP and he refuse to listen. He wasn’t even a manager, just a waiter. The guys that were selling the bottles and a manager told him. He came back continued to harass us, telling we had to move. We felt like he was being racist at this point, so we complained to hotel management, gave bottle back and requested our money back. We got upgraded but we already had top of line rooms(swim out). So there was not much they could do customer service wise. On another note, it rained one night. We woke up to the bathroom ceiling leaking and had a big puddle. Maintenance came and fixed the problem but did not clean his mess. We had to call for room service because she never showed up. We done ate, went to beach and hung out, giving them time to clean. We get back to the room and it was not cleaned. You had to make reservations to almost every restaurant. It was hard to get in. The app barely worked. Reservations were full when I used it but my husband can pull up the app at the same time and find an opening. Pool was nice. Drinks were watered down. We recommend doing excursions. We did Xoximilco Cancun. Best money spent!

    Jun 12, 2024
  • 5.0 star tripadvisor rating
    Didier y Edwar are absolute stars

    Didier and edwar were the MOST accommodating people ever! Instantly they made us feel special and provided top class service Give these men a raise We first started with a strawberry cheesecake shot and it was AMAZING visit these guys at the scene bar

    Jun 11, 2024
Prices per person based on double occupancy including round-trip airfare via U.S. certified air carriers and round-trip airport/hotel transfers when arriving at airport closest to destination (for exceptions see Frequently Asked Questions), hotel taxes and baggage handling, fuel surcharges, and all pre-collected U.S. and foreign taxes. In some instances, pricing may specifically apply to one of multiple flights on select departure days. All packages are based on the lowest hotel/air classes available at time of publication, capacity controlled, subject to availability and change without notice. Promotional pricing may only be available for a limited time. Fees may apply for carry-on and checked baggage-view Baggage Policies. Some resort fees, environmental levies and departure taxes are not included and may be payable in resort. View Frequently Asked Questions for more information. Apple Vacations is not responsible for errors or omissions. Cancellation policies apply. Bookings are subject to the Fair Trade Contract. All public charter flights are operated by ALG Vacations Corp: Allegiant Air: PC 18-231, A319-156 seats or A320-186 seats /PC 18-234, A319-156 seats or A320-186 seats; Miami Air operated by TUI Airlines Belgium N.V. : PC 19-085 & PC 19-117, B737-800, 180 seats/PC 19-091, B737-800-183 seats; Swift Air: PC 19-092, B737-400-150 seats; Viva Aerobus: PC 18-228, A320-180 seats/ PC 19-079, A320-180-185 seats/PC 19-094, A320-185 seats. CST2139014-20 120319