This is a Beachfront All-inclusive Resort with 910  lavish suites including 124 Swim-up Suites with direct access to the pool  | 334 The Reserve Suites and four Presidential Suites |  New Concept: THE RESERVE with dedicated areas for Everyone and for Adults Only  | Two Sparkling free-form swimming pool with swim-up bar and pool side grill | Fitness center | YHI Spa ($) | El Zocalo, the heart of Paradisus Playa del Carmen, featuring 14 restaurants including “SAL”-Steak Cave ($) and 11 bars | A wide array of non-motorized land and watersports | Kids Zone with supervised activities for kids up to 12 years, playground with jungle gym and outdoor activities | New Waterpark and splash pad for the kids | Life-enriching Experiences | Pristine white sand beach | Day and night-time entertainment 

Paradisus Playa del Carmen is an all-inclusive  luxury playground catering to adults and children alike. The resort is located along the Riviera Maya’s prestigious Playa del Carmen enclave on Mexico’s eastern shore renowned for pristine white sand beaches and turquoise waters, 45 minutes from Cancun International Airport (CUN).
Just steps from extraordinary beaches & attractions: Playa del  Carmen’s 5th Avenue, Xcaret, Akumal, Xel-ha, and Xplor.
 Our extensive features, options and services come with a Guest Experience Manager, or Concierge to help you navigate so you are free to roam and relax.

The Reserve at Paradisus by Melia Playa del Carmen

An immersive vacation experience for adults, families, and groups. The Reserve offers exclusive opportunities for guests to reconnect and create everlasting memories.

Paradisus Kids Kit check-in gift, Discreet, effective assistance of a personalized concierge throughout the stay, Kid’s and Teen’s activities menu, Bathrobes and slippers for adults,  Kid’s bathrobes and mini slippers in closet, Kid’s bathroom amenities (mini kit with mini soaps, mini toothbrush, shower gel, mini mosquito repellent, mini towels), Luxury bathroom amenities for adults, In-room activities menu, Kid’s drinks in the minibar, PlayStation® & Xbox on request, Nightly turndown with milk and cookies, Pillow menu for the adults, YHI Moves (exclusive gym area) for The Reserve, Private pool with Swim Up bar, Nespresso® coffee maker, Private massage cabin ($), Private beach area, Exclusive Olio Restaurant, Exclusive La Palapa Restaurant for Adults Only, Exclusive areas for Adults Only including Check-in/out, Bar, Pool and Beach Area.


Playa del Carmen - Beach
Cancun, Mexico (CUN) : 60 miles

Property Information

Year Built: 2011
Last Renovation: 2011
Suites: 910


Resort Details


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Hotel Advisories

Advisory A minimum mandatory Environmental Tax of $20.00 pesos (approximately $1.00 USD)per room, per day, will be charged and collected by the hotel at check-out. This fee is subject to change without prior notice. The information published here is to give the client an estimate of additional fees that they may be responsible for but is not a guarantee of the final amount due. For a detailed description of what is included in the mandatory fee, please see hotel policies.
Advisory The hotel will no longer offer complimentary greens fees. Guests will have preferential golf rates at Grand Coral.
Advisory The Municipality of Solidaridad will be charging an Eco Tax of 30.00 Mexico Pesos (approx. $1.60 USD) per room per night. This amount is not included in your vacation price and will be collected at your hotel. These funds are being used to protect, maintain and conserve the natural beauty of the destination the area and its surroundings. This fee is subject to change at any time without notice by the hotel.

General Policies & Fine Print

Check In: 3:00 PM
Check Out: 11:00 AM
Minimum Check-In Age: 18
General Policies: Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.

Pet Policy Pets Not Allowed

Customer Ratings & Reviews

TripAdvisor Traveler Rating

4.5 14585 reviews
  • 5.0 star tripadvisor rating
    Dinner at Mole was amazing

    Neumi and Denice were excellent servers at the restaurant Mole. They were so attentive to our large party and dietary needs. The mariachi band was an extra surprise. They made amazing recommendations and continued to bring us drinks after we were done eating.

    Jun 02, 2023
  • 5.0 star tripadvisor rating
    Amazing dinner at Mole!

    Our very large family enjoyed an amazing dinner at Mole this evening. The hostess graciously seated us at tables near each other and our servers Noemi and Denis were incredible. Their recommendations were perfect for our gluten free family and everything they brought out far exceeded our expectations. The mariachi entertainment was the cherry on top - we could not have asked for better service or experience all the way around!

    Jun 02, 2023
  • 5.0 star tripadvisor rating
    Delicious dinner!

    Dinner was so good! Highly recommend the pork tacos, the guacamole appetizer and the churros. Everything we ate was delicious! Leandro was very attentive and took great care of us. My younger kids also really enjoyed the mc and cheese on the kids menu. Definitely come here during your stay at Paradisus Playa del Carmen.

    Jun 02, 2023
  • 5.0 star tripadvisor rating
    Place in paradise

    We had a wonderful stay at Paradisus! Especially the great service offered by Gregorios Irabien at pool Celcius was amazing! Thank you Gregorios for making our stay so special! Hope we can be back one day :)

    Jun 02, 2023
  • 5.0 star tripadvisor rating
    Great Family Resort

    Paradisus Playa del Carmen is the family side of the huge resort, where we stayed. La Perla is the adults-only, and Reserva is the upgraded adults-only. I can only comment on the family side. The staff is excellent and friendly. The rooms and bathrooms are very large and clean. The resort grounds are well-maintained. The water park, and pool with pirate ship, seemed very popular with children in the 4 - 10 years ages. There were very few teenagers at the hotel when we were there at the end of May. Restaurants served good food. Capella - the Italian restaurant with pizza and pasta - was the most kid-friendly. Make your restaurant reservations immediately upon your arrival to get your preferred eating times at preferred restaurants. Even if you are staying on the family side, you can go to the adults-only restaurants without the kids, and these are the better restaurants. Food suggestions: 1. The ice creme selection, with 20 flavours, was great. 2. The Lunchbox restaurant has a deep-fried Oreo cookie as a dessert choice - ask for it to be served hot. If you like pork sandwitches, this is the venue to order the Cuban Sandwitch (I found it better here than the pool-side grill). 3. Ask for the Pisco Sour drink at the Peruvian, Fuego restaurant. It was as good as those that I had in Peru. 4. Make your own Sangria at the station at the buffet.

    Jun 02, 2023
Prices per person based on double occupancy including round-trip airfare via U.S. certified air carriers and round-trip airport/hotel transfers when arriving at airport closest to destination (for exceptions see Frequently Asked Questions), hotel taxes and baggage handling, fuel surcharges, and all pre-collected U.S. and foreign taxes. In some instances, pricing may specifically apply to one of multiple flights on select departure days. All packages are based on the lowest hotel/air classes available at time of publication, capacity controlled, subject to availability and change without notice. Promotional pricing may only be available for a limited time. Fees may apply for carry-on and checked baggage-view Baggage Policies. Some resort fees, environmental levies and departure taxes are not included and may be payable in resort. View Frequently Asked Questions for more information. Apple Vacations is not responsible for errors or omissions. Cancellation policies apply. Bookings are subject to the Fair Trade Contract. All public charter flights are operated by ALG Vacations Corp: Allegiant Air: PC 18-231, A319-156 seats or A320-186 seats /PC 18-234, A319-156 seats or A320-186 seats; Miami Air operated by TUI Airlines Belgium N.V. : PC 19-085 & PC 19-117, B737-800, 180 seats/PC 19-091, B737-800-183 seats; Swift Air: PC 19-092, B737-400-150 seats; Viva Aerobus: PC 18-228, A320-180 seats/ PC 19-079, A320-180-185 seats/PC 19-094, A320-185 seats. CST2139014-20 120319