LocationRiviera Maya - Beach
General Policies & Fine Print
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.
Customer Ratings & Reviews
TripAdvisor Traveler Rating386 reviews
We stayed for 8 nights which was a little too long as there really wasn't a lot to do at the resort. The bungalows were good, the people were GREAT! Everyone is friendly, the service is great, the food is excellent even if the amount of choices is a little weak. Four stars because the pools everywhere are cold. None of them are heated, the excuse being that it's winter right now but during the rest of the year they warm up. We have been to the Ritz Carlton, Hyatt, Fairmont Mayakoba, and Secrets Maroma. All had heated pools. This strikes me as very cheap for such an expensive resort. Being unable to swim was a bummer as it took away a big part of what we like about coming to this area during January.
We spent our 20 year anniversary here. Shirem greeted us in the lobby and got us all checked in and continued to check in on us daily to make sure everything was perfect. William and Mauricio were our butlers and they provided excellent service. All the restaurants had a great variety of amazing foods. Highly recommend palafitos!!!
Loved it!! BEST vacation EVER!!
This was the first time in a long time it was just my husband and I to go on a vacation, we loved it!! Can't wait to see what the other resorts have to offer. Definitely will go back in the future. Staff was very friendly and helpful, I can't thing of anything negative to say. One of the BEST places/vacations we have taken!!
Totally worth it!
Stayed here for our 10 year anniversary and was an absolutely breath taking experience at the Elite Palafitos! Views from our room were spectacular! Waking up to watch the sunrise and having breakfast or morning coffee on the balcony was amazing. Enjoyed the private lower level deck for tanning and few steps into the ocean. Private little pool was great and the outdoor shower was a cool feature. Food was top notch and even if something wasn’t on the menu, the staff were great at accommodating at Palafitos restaurant. Loved having lunch on the beach in the cabanas together. Perfect quiet getaway to enjoy our time together - not a party resort or large lobby or stage / entertainment but we knew that coming to this resort. Spa was definitely worth it for the couples massage. Kudos to the hard workers who kept the beaches clean from sea weed. Would highly recommend this resort!
We vacation at a lot of exclusive/luxury spots, but this place is incredible. 5-stars is not a high enough rating for this place!! the bungalows are perfect. The food is outstanding…but the SERVICE…beyond all expectations!!