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Resort Details
Hotel Advisories
Customer Ratings & Reviews
TripAdvisor Traveler Rating
541 reviews
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Jan 27, 2023Deceitful Resort
Multiple different Hilton Brand hotels on one resort under the Hilton brand. This is not made clear when making a reservation, checking in, or asking the staff which Diamond Status Benefits are applicable. At check in and via text messaging we were told our Diamond Status benefits would be honored including the $18/person per day dinning credit. This dinning credit was not honored at check out because while we reserved our vacation at the Hilton Waikoloa it technically was at the Ocean Tower Grand Vacation which doesn't participate in any of the Diamond Status benefits. I would not have booked this stay had this been made clear at any of the points I inquired. They will not give you an upgrade, despite the resort being empty, no dinning credit, and late check out is at 12. Resort fee was $40 a night and parking was $44. This property is tired and dated, with deceitful staff who are rude and unaccommodating. Will likely have to do a charge back on the Hilton credit card.
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Jan 19, 2023Typical Hilton stay, nothing special
There are only two hot tubs in this huge resort. It takes forever to get from one place to the other and the tram can take forever. Our room was very outdated, however it looked like they are upgrading the rooms currently. I am a 7 year Hilton diamond member and couldn’t get upgraded, no one told us that housekeeping is by request only, limited food options, pool bars close at 5 but the pools close at 10, a can of beer is $10, mix drinks $18, and no happy hour specials. There is a market about a mile down the street to stock up drinks. I don’t plan on staying here again.
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Jan 11, 2023A great stay!
Our family of four enjoyed our time at the Ocean Tower. Check in was easy. The view from our sixth floor ocean front room was stunning! While not a recently renovated room, it was clean and comfortable. The housekeeping staff did a great job. The only issues we had with the room were the down comforter, which is too warm for a tropical climate, and the AC cycling on and off too frequently. Every interaction we had with the staff was pleasant, and they were helpful with any issues we had. The mynah birds are loud early in the morning, but a good pair of foam earplugs takes care of the noise. Yes, the Tower is far from the parking lot, but the upside to that is no vehicle exhaust noise. The lagoon was spectacular to snorkel in, with all the colorful fish and turtles. My kids also enjoyed the water slides. We ate lunch at the Lagoon Grill, which had good hamburgers, fish tacos, and smoothies. All in all, it was a great stay.
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Jan 09, 2023
Do not book as a Hilton Hotel
Do not book this as a Hilton Hotel. This is a Grand Vacations Club and you will be put below all time share owners even if you have Diamond status like us. Our status was not acknowledged at check-in. The lady checking us in had a terrible attitude and was not welcoming. Diamond status amenities were not given even though we asked if diamond status got us any perks. You pay a resort fee of $40 each night which entitles you to some resort perks. These perks were never pointed out to us at check-in and we only found them out while looking through the app online while checking out. The room is old and musty and needs updating. The bed is hard and the pillows are about the size of your head. The air conditioning did not work in our room. We had it set to 60 during our stay and it barely got below 72. The food was good at the restaurants and access to drinks were good throughout the property. The downside is that most places such as the resort stores closed up by 9pm. Good luck getting bottled water, soda or snacks after then. This was a weekend getaway for my birthday. We booked a $500 spa treatment for my birthday which we canceled as we didn’t want to spend anymore money there after the terrible experience we had. Our worst Hilton experience to date.
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Jan 08, 2023
Worst Hilton Experience
Worst experience. From run down rooms to terrible service, it’s hard to find anything good to say about our stay. - We self parked our car (which is an absurd $44 per day) and it was a 15 minute trek to the reception. No one to help with bags. - At check in, we were met with terrible service. Any request we had was an immediate no with zero empathy. Can we have two rooms close to each other? No. Is there housekeeping service? No. Is there anything special we can do for our friend’s babymoon? Nope. - After getting to the room, the room had an odd musty smell which no one could fix the whole stay (4 days). - Getting anyone on the phone took unbelievably long. Sometimes I just had to hang up. - When I asked for housekeeping service, I was met with a lot of judgement as to why I needed it. BECAUSE I PAID FOR A HOTEL ON VACATION! - There is very little staff and most are rude. The list goes on and on.