Discover an environment of friendly service, authentic charm and exceptional value during visits to this Mexican haven. Designed for active travelers and spa enthusiasts, Ocean Maya Royale Hotels offers a relaxed haven of pleasant and elegantly decorated guestrooms, all-inclusive access to the resort's restaurants and bars, nightly entertainment, water sports and daily activities.
Ocean Maya Royale is an Adults-Only resort, the perfect retreat for couples and anyone 18 years of age or older.
General Policies & Fine Print
Customer Ratings & Reviews
TripAdvisor Traveler Rating10624 reviews
Amazing holiday - sad to be home
We stayed at this hotel for the first time in January 2023, for two weeks. Here’s my honest review; The biggest pro this hotel has, is most definitely the entertainment team. Melissa, Kenddell, Camillo, Andrea, Chiqui baby & Angel are the most hardworking, friendliest, welcoming team we have ever come across. We’ve seen reviews saying that if you’re a first time guest they don’t really approach you, but this definitely wasn’t the case for us. We had the most amazing two weeks making friends with all of the entertainment team and we couldn’t be happier. I think if you make yourself approachable to the team, they will approach you. As part of their job I guess they can spot people who don’t want to be approached and just want to enjoy their holiday to themselves, which is good as it means people won’t feel ‘disturbed’ if they don’t want to be. The team work extremely hard, over long hours and never let this dull their sparkle! The nightly entertainment is external teams who clearly work very hard to produce shows, so it’s definitely nice to show them some support, by way of really helps their m resort are beautiful ! The comfiest bed we have ever had abroad! * The grounds are absolutely stunning! Although during our two weeks we didn’t walk around all of the grounds, the bits we did see were absolutely breathtaking. * The hotel grounds & buildings were all kept extremely clean & we never ever had any issues with cleanliness. The staff clearly work extremely hard! Our room was cleaned daily, fridge restocked & fresh coffee packs left daily. * Mike’s coffee shop, Dolce Vita & El Charro were our favourite places to visit for food / drink ( the short rib at Blue Moon was absolutely incredible too ) * The Bar staff at the bars are the best we have come across !! Eber, Johnny, Diego, Miguel at the pool bar are the best team! They remember everyone’s drinks somehow & are always happy to produce any drink you ask for! ** Although the food in the Hacienda (main buffet) was not always piping hot, there was always a lot of choice & different themed evenings! (Bare in mind they are trying to cater for everyone, which is a few thousand people, and they do refill the options as quickly as they can!) ** I’m a very fussy eater and didn’t ever struggle to find a lot to eat! I was never hungry. ** The prices in the hotel shop are very high, if you can, it would be much better to get a taxi to a nearby shop, or into Playa Del Carmen & go to 5th Avenue etc ! ** We did always get sunloungers, although we were up at 7:15AM to see the sunrise each day & put our towels out then, as many other people had already done so, but this is something that happens all across the world at holiday resorts so we didn’t really see it as an issue to be honest! There was always one or two sun beds dotted around the pools and plenty on the beach during the day that could be used if you were not too fussed on where you were sat / having multiple beds together. We did do this on the odd day or two that we didn’t make it up for the sunrise, and found it to be no issue, or got sunloungers by the ‘quiet pool’ and walked over to the ‘noisy pool’ if we wanted to be in there as it’s literally a matter of steps away! :) ** Just a note, our shower had stickers on, showing which side was hot and which side was cold, we never struggled to have a hot shower in the whole time we were there, if there are no stickers on your shower / tap then just bare in mind that I think it was the opposite way to what you would expect :) We can’t wait to come back to this hotel. We had an amazing two weeks and are extremely sad to be home! A holiday is what you make of it, no matter where you are. Enjoy yourself!
Not 5* luxury, very loud, and seriously needs updating
We booked 9 nights at the OMR thinking it would be 5* luxury, but sadly there was a LOT to be desired. We have stayed at a number of 5* hotels across the Caribbean and Asia, and unfortunately this was nowhere close to any of them. Decor/general experience: Overall, the entire hotel needs revamping and updating. It is clear that the lobby, terrace, restaurants and rooms are significantly dated. While cleanliness was fine, the drab interiors and exteriors really took away from the entire experience. The beach is beautiful and lined with white sand, and this is where we spent the majority of our rest/relaxation time - but the beach itself has limited space, and there is no easy access to the water. We avoided the entire pool area as it was unbelievably packed and so incredibly loud. Pool loungers are crammed around the perimeter of the pools so you have no choice but to bunk beside strangers, and the music and 'entertainment' starts blaring from 11:30 in the morning. Even on the beach, you can hear how loud the music system is, detracting away from any hope of relaxation at all. Loungers are reserved by guests without fail every morning by 9am, despite there being signs everywhere indicating that this is not allowed. Restaurants: The dining experience was, with the exception of El Charro, average at best. There is only one buffet restaurant available for breakfast. Food selection is fine, but it is clear that the restaurant was understaffed. It would often take a long time for things like bacon, fruit and other hot food to be replenished - and the food that was laid out got cold quickly. Queues for the omelette station were often laughable, and on a number of occasions we even had to queue to get *into* the restaurant because tables were not being cleaned down quickly enough. El Charro by the pool was our go-to for lunch and dinner - dinner was always an enjoyable experience. However, the menu for both lunch and dinner is quite limited and did not change throughout our entire stay. We were travelling with one vegetarian guest, who could only eat about 5 things from the menu (which kept having to be rotated, giving the limited availability). That being said, this particular restaurant served its purpose. Dolce Vita is average for an a la carte option - food was under-seasoned, and I find it baffling that an Italian joint only offers one pizza choice that changes every day. We also had to queue for this restaurant. The teppanyaki grill bar was fine - just that. Our chef was lovely, but there was not enough theatre or entertainment, which really diluted what the entire experience was meant to be. On top of that, there is a set menu which consists of sushi, some miso soup and a few grilled skewers. They were all fine, but nothing stood out as overly exceptional. We have been to a number of teppanyaki restaurants at other hotels, but OMR's one was severely lacking. The hotel needs at least one more restaurant - not just for variety, but also because the number of guests in the hotel warrants it. It also needs a nice bar area for drinks in the evening - the lobby bar felt like a bar from an airport and was filled with guests trying to get as drunk as possible off of the (limited) all-inclusive drinks. We favoured the small bar outside El Charro instead, but even that had only TWO tables to sit at to enjoy a drink before dinner, and drinks were always served out of plastic glasses (how very 5*). Noise: This was a serious issue across the entire hotel. Noise by the pool and beach area during the day is one thing - but we could not forgive the evening entertainment noise. Daily evening entertainment would *start* at 9:30pm and go on until at least 11:30pm. This is far too late in the night to be blasting music, which echoes across the entire resort. We struggled to get to bed most nights, even though our room wasn't particularly close to the lobby/terrace area. Staff: The staff were all lovely, and it is clear that they are trying to work hard. That being said, nothing about the service was particularly exceptional - once again, it was just fine. For a hotel that is billing itself as a luxury 5* resort, I would seriously question the validity of this and would personally say this is a 3.5* hotel. Overall, I would not rush to go back to this hotel and would also not specifically recommend it for those who are wanting to experience true luxury and bliss. H10 needs to seriously consider remodeling the entire resort and bringing it in line with other hotels that are truly at the 5* level.
Resort fantastic but tourists not
Pros: 10 day solo trip to the Mayan did not disappoint. Ocean view suite next to the entertainment pool was great access. Clean, spacious and lovely. Resort is beautiful in grounds and extremely well kept, with 2 pools- quieter pool and entertainment/ party pool. Food is plentiful in variety and easy to get into all a la cartes. Sports bar is a fun alternative and opened til 6 am! Resort staff are superb- cant say enough about Andres and Viscente in serving. Margarita is a wonder of energy- book your excursions with her. Entertainment staff are very engaging however would be nice to have some activities that arent alcohol related, but fun to watch. Excurisons- Try the Cenotes tour- really cool experience. Cons: BEWARE: Is this the 70's?? Am I in a time warp?? SMOKERS, VAPERS, CIGARS PARADISE!!!!!!!!!. Honestly I've NEVER experienced ANYTHING like this in all my resort based holidays. Its as real shame that smokers cant be more respectful- many were smoking IN the actual pool with trays on the side, and the swim up bar counter so I could NEVER enjoy/ sit there. No smoking signs posted at the swim up but ZERO adherence and enforcement by mngt. Lobby area all smokers and vapers again so i coudlnt enjoy the evening activities and left early most of the time. One lady was asked by Mngt to refrain from smoking in the pool swim up area and she replied-Ive been doing this for 3 days and no one has said anything, must be a Karen complaining." Seriously???- if you want to risk a host of illnesses due to your decision to inhale carcinogens that is your choice however I REFUSE to be constantly exposed, after paying a whopping 3200 single occupancy status. As a Canadian nurse I was disgusted at the attitudes of smokers and vapers-- shame on you all. Even at the ocean I often inhaled smoke drifting from the wind. I couldnt escape it except in my room and in the restaurants. Ridiculous. On that note, sadly I wont be visiting this report again which has nothing to do with the actual resort itself but everything to do with the SMOKING TOURISTS FREE FOR ALL issues- Mngt CAN enforce stricter smoking policies and have a dedicated smokers section only. Good luck!
a great place
Melissa, Kenddell, Angel, Camilo and Chiquibaby are all amazing and fun. great for adults only!! If you prefer to chill there is a quiet are too...but higly recommend the activity pool area because these guys are a blast....and you're on vacation, so let it all hang out!!!
Lovely Stay, fond memories
We stayed at Ocean Maya Royale in December 22 for ten nights as a couple. We had the most amazing experience at this hotel, grounds are immaculate, white sanded beach, the team are constantly cleaning and were very friendly and attentive to their guests. Adults only resort, 25-50+ crowd, great entertainment each evening and during the day there was music and games at the pool. Warm welcome on arrival, we were offered drinks which was great after a ten hour flight. We upgraded to privilege and we were not disappointed. Dedicated area on the beach with day beds and an allocated restaurant. We ate mainly in the privilege lounge, our waitress Isla and Daniella were lovely and remembered our particular requirements. Restaurants required a reservation for evening meals which we were able to do with no issues. We ate in all restaurants with the exception of Yookoso. The food was ok, we are both quite fussy, I was glad we had the privilege lounge to fall back on. Drinks were great, generous and branded spirits. Our room was nice, large, decent size bed which was comfortable. Room was cleaned regularly and drinks in the fridge were replenished. We had an issue with the air con (blowing warm air) and the fridge was not cool enough. The air con was repaired and the fridge replaced within an hour of reporting. Shower was hot but not very powerful. There was no rail or shower mat. There is no full length mirror in the room and no smart TV - These are small areas which I feel the hotel can easily address. Wildlife don’t bother you, reptiles often sat on our balcony they are a lovely addition to the resort. There isn’t much in the local area, the hotel is off a freeway. There is a taxi service which is organised via WhatsApp, you pay before you leave the hotel, safe and efficient service. There is a beautiful Lagoon if you walk along the beach front for approx 15-20 minutes, cool, fresh, blue water good for snorkelling. On the morning of our departure we realised money was missing from our room. The hotel security did come to the room and had a look around to aid in their investigation. Following our departure we received an email which in summary said the hotel were giving its staff the benefit of the doubt as they were long serving members of the team. The money didn’t grow legs and walk, so I was disappointed with that response. I would suggest you just don’t leave any money in view. However we had such a great time this isolated incident would not deter us from returning.