General Policies & Fine Print
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel.
Privilege Room Services remain the same at 24hrs complimentary.
Spring Break Policies - The hotel does not accept Student Groups or Spring Breakers. Student Groups (Spring Breakers) are not permitted at
the Hotel. A student group consists of those that travel without parent supervision or a responsible adult in each room.
This could refer to but not limited to high school students or college students booking multiple rooms.
Customer Ratings & Reviews
TripAdvisor Traveler Rating547 reviews
Thank you to Cassandra (bar serving staff) for your service and attention during my stay at Eden Bay( on the beach and pool deck areas) . So polite, happy and beyond pleasant. You are amazing! Thank you!
This is not a 5 star hotel, folks. The staff are pleasant, yes, but the front desk staff not so much. The food was good, the pool was big and clean, the lobby washroom had no toilet paper, but otherwise it is a modern, clean resort. We arrived on December 31, 2022 to celebrate our honeymoon for 1 week. We even brought a copy of our marriage certificate with the date of our wedding. My husband is blind in one eye so we requested a room on the first or second floor. What we got was a room on the 4th floor with 2 beds, a concrete view of the courtyard, 1 bar of soap for the week even after requesting an additional bar and giving our housekeeper $20 US, a cricket the size of a healthy grasshopper in the shower…need I say more? If you’re a fan of Fawlty Towers, you may recall the episode where guest asked Fawlty, “How much of this Mickey Mouse money do you need to stay open to cook me some supper?” or something to that effect. Well, I would like to ask how many consecutive days are guests required to present ourselves to the front desk at 3:00 p.mm. to get another room? We tried for 3 days with no satisfaction. In fact, we don’t believe there was a manager on duty that week because we sat waiting to speak with one, and never did. We gave up each day. My husband and I are firm believers in tipping at all-inclusive resorts. Here’s a tip: stay at another resort.
Excellent Staff! Excellent time!
This resort has it all. After a bumpy welcome which isn’t worth mentioning because we received a free upgrade and free massages. They did right by us. Sharon at the beach bar at end of walkway was amazing. She is an incredible, beautiful person inside and out. She even made a special trip on her day off to get coffee for one of us. She works incredibly hard but also really cares about people. Dexter, Aleesa, and What the Fried Chicken(Hahaha) always did an outstanding job at entertaining. They got people involved and it was truly an adult entertainment experience. I’ve never had so much fun. I spent an extra week in Negril and Dexter assisted me at getting a safe, reliable ride. Ask Dexter about Paul if you’d like to go to Negril. Based on my experience and the amazing layout of this resort and the fun I would go back in a heartbeat. Bring water shoes as is rocky walking in but it’s a beautiful beach and area of Jamaica. A vacation is what you make it! It’s Jamaica! Slow down and relax mon!🙂 WC
We had a wonderful time, but couldn't rate it as a 5 star.
The staff at the resort are the most notable thing about the vacation. Cassandra at the beach is incredibly hard working and always upbeat, the volley ball games and Rosbel as our leader made the time on the Beach fun. This is not a good beach for swimming or long walks, though it is beautiful to look at. The food was pretty good, especially at Steak House, Blue Moon , we receive top notch service from Ricky, Latoya ...and the gentleman that carries the birthday cake out and dances up a storm!! Route 66 after hours, was better than anticipated. Grounds are lovely and well maintained, room was fine though we had to ask for shampoo as needed. Entertainment was good. The least friendly/helpful staff was ironically encountered most days at the customer service desk. We had a very nice vacation, but would not rate this as a 5 star.
Anthony is the very best bell boy at Ocean Eden…highly recommend!!! He saw to it that my bags were watched upon arrival and escorted me to the room with the utmost professionalism. The food, pool folks, were instrumental in my outstanding stay. This is the place to stay in Montego Bay Area.