General Policies & Fine Print
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel.
Privilege Room Services remain the same at 24hrs complimentary.
Spring Break Policies - The hotel does not accept Student Groups or Spring Breakers. Student Groups (Spring Breakers) are not permitted at
the Hotel. A student group consists of those that travel without parent supervision or a responsible adult in each room.
This could refer to but not limited to high school students or college students booking multiple rooms.
Customer Ratings & Reviews
TripAdvisor Traveler Rating875 reviews
This was the best birthday ever! My favorite was Shearon she was AMAZING!!!! All the staff was great. I can't wait to come back with more family! I just love it here! I got a banner on my door for my birthday!
We stayed at Eden Bay for 7 nights for our honeymoon. We’ve stayed at multiple resorts throughout the Caribbean similar to this one and have almost always had signature, preferred, or at this resort privilege upgrades. Would 100% recommend upgrading to privilege at this resort and honestly wouldn’t stay here again without it. Our butlers Romain and Anika were great and attentive. If we asked for anything they were right there to get it done. Made sure to get us reservations every night for dinner too and we always got preferred seating. The privilege lounge had the best food on the resort and always made drinks with top shelf liquor which isn’t the case at all the other bars. We stayed in the Privilege ocean front swim up and the room was amazing. Bed was very comfortable and the room was spacious with a ton of storage. Shower was huge and had 2 shower heads. Was a little skeptical of the food before we got here from reviews I read online, but it turned out to be great. We didn’t have 1 bad meal the entire time we stayed. We primarily did room service for breakfast and would do a la carte for lunch and dinner. Privilege lounge, The Steakhouse, La Locanda (Italian), and Sakura (Hibachi) were our favorites. Orlando at the steakhouse and Samantha at La Locanda were on point with their service! The pool wasn’t really our scene too many people blasting wireless speakers at every end, we spent most of our time at the beach. Kobe and Damarlie were hands down the best employees we had dealt with all week. These 2 were constantly busy but offered A+ service with a smile all week long. They serviced the entire beach not just privilege and we were amazed at how attentive and friendly they were. There were a few things that weren’t so great that I’ll mention just because we gave 4/5 for our review. This resort is definitely understaffed and some aspects were just slow. We waited 3+ hours for room service for lunch one day and 2+ hours multiple other times. We tried getting drinks at the pool a couple times, but there just wasn’t enough servers and would take 30-60 min to see 1 come by. Also there is not a privilege only pool which would have been nice. Eden Bay is not a couples only resort either like some other resorts we stayed at. It’s adults only but was mainly groups of people like Bachelorette parties, groups of friends, or families. There was definitely a sense of ballin on a budget at some places on the resort. Overall we enjoyed our stay. The resort and room were beautiful, food was great, and the staff was very friendly.
Ocean Eden Bay Falmouth
After having visited the "Family" side of this hotel, we decided to visit the "Adult " side with another couple, to celebrate my husband's birthday. From the outset, we were greeted accordingly and were shown to our rooms without delay. All was present and correct in our rooms, by which we were very pleased about. Our TUI rep Andre Higgins was once again on hand to ensure our stay was a good one, and on mentioning to him that it was my husband's birthday, he went out and above board to make the day memorable Firstly he organised for our party of 4 to have dinner in the 'Privilege'' dining restaurant, where apart from our lovely salmon meal, my husband was treated to a rendition of "HAPPY BIRTHDAY" from the serving staff, and there was cake too! On returning to our room, there was a bottle of champagne on ice, just waiting to be drunk, of which we obliged I t was indeed a memorable stay for all 4 of us, and we're looking to book up again later in the year
A good experience
I had the chance to visit this resort in March 2023. I had a good time. I found the bartenders a little slow except Clive. I feel they could use and extra hand with someone else doing the dishes while they served the drinks. Wish the entertainment outside would go longer then 10pm. Lissette Rivero from the entertainment team was awesome. She always made a point to come over and see if we were having a good time. "What the fired chicken," Kash with a K was so energetic, glad he was part of the entertainment crew. Food was awesome, long waits at the restaurants if you go between 7 and 8. My mom had a wonderful birthday breakfast and the servers in the buffet made her day. Our rooms were awesome, always clean and the fridge was always stocked. The beach was not the best, so we spent most of our time at the pool. Over all beautiful resort.
Great resort , great vibes
I give the resort a 10/10 . Especccccially our bartenders Hyana & Rashaun ! They were such a vibe and a blessing . Kept great conversation & even made long time friends . Don’t let that fool you because everyone on the resort is so sweet , clean , punctual & welcoming . I would highly recommend this resort .