Location
Punta Cana - BeachProperty Information
{{title}}
Resort Details
Hotel Advisories
General Policies & Fine Print
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel.
Customer Ratings & Reviews
TripAdvisor Traveler Rating
20248 reviews
-
Dec 01, 2024Just ok
Fourth time in Dominican and I rate this the 4th. The Hotel is clean and tidy and the grounds are very well kept. Appearance a certain 5/5. Requested a good room to welcome in my 60th, got block 9 ground floor very musky damp room with a huge broken bathroom mirror. Requested a move but couldn’t be done until the following day. Checked out of room at 12 and couldn’t be checked in to new room until after three pm (really) so waited in foyer and lost 4 hours of holiday time. New room perfect until turned on taps, no water. More time on the phone but sorted quickly. Buffet food massive selection but don’t expect hot food or use the microwave. It was good and well presented but mostly warm at best. Breakfast wonderful and lunch on the beach very good. Did all the restaurants, Japanese was very good as cooked in front of you as a show, Blue Moon was the best by far but refused entry until declared my birthday and suddenly there was a table available. On entry there was at least 15 empty tables ready for service, very strange. Italian was simply awful as was the Mexican which we had to walk out. Steak house the New York steak served my dog will still be chewing it now, just a slab of gristle. Route 66 served with a table sharer stone cold fries loaded with melted cheese ( just yum not). However the rest of the meal was ok so not being too critical. You want go hungry and there is some nice food however could be better. Hats off to the chefs they present well so the effort is there. My two biggest complaints is the noise factor. If you like entertainment and silly games you will love it but if you are a book person or like quite conversation this is not for you. The show hall was used 4/5 times in 14 days and all entertainment ended up in the main lobby bar where you couldn’t talk. Felt guilty retiring to Piano bar and talking there. The other is the concern on the pools. When I see mainly Americans carrying around their 2 litre life preserver insulated jugs floating round the pool with several refills and never get out of the pool for a comfort break I wonder?Ducks swimming on the pool and birds drinking from it surprised me. Mikes coffee shop is 10/10 staff and coffees, simply amazing, unique and relaxing. Sports bar good for a few hours and great service. The value of our holiday was good because we got a bargain but would we return the answer would be NO.
-
Nov 30, 2024
Definately not 5 star
Definately not 5 star. We upgraded to privlage totally waste of money you get a small part of the beach and small part of the pool and can use restaurants but more only if u can get booked they couldn’t download the app to our phone so we had to deal with our bugler that we never met he never informed us of anything and if we didn’t like the reservation times it was just left we used the buffet the food was average. The room we were in the bath was badly stained shower was cold and the roof leaked in the bathroom the towels clean but were very washed out grey. They restocked the water leaving it on the top rather than the fridge. The pool bar omg disgusting they allow people to sit eating smoking and god knows what else sat in the pool the entertainment was ok nightclub if u English don’t bother it’s all foreign music. The sports bar was good the guys behind the bar and the food guy very friendly and in the main. Reception bar the staff are good and all friendly. Some staff need a shake up the marina restaurant the tables were often left with dirty plates till u asked staff to clear them so u could get food. All in all it’s 3 star and I have travelled we felt like we payed far too much for what was on offer the beach is nice but again beds were shabby compared to others along the beach I would return to Punta Cana but not to this hotel I think it’s lacking in a lot of areas and do not bother with the upgrade total waste of money.
-
Nov 30, 2024
Disappointing
As someone that travels solo, I always book the privileged services to make my stay more enjoyable/easy. While the resort is very clean, the bed was incredibly comfortable and most of the staff friendly, the butler service was a huge disappointment. I never met my butler and he barely messaged me on WhatsApp. I only had one special request, and that was for a cake to be delivered to my room. Even though the butler confirmed the cake, it never happened and I received a copy and paste apology on the day I was checking out. Additionally, I was advised that there would be drink service in the privileged pool section, but there was never anyone there to assist. I would not stay again.
-
Nov 26, 2024Great Trip!
My family and I stayed there for my husband's birthday, and we had an amazing time. The rooms were great, and the beds were extremely comfortable. I asked the concierge to help decorate our room for his birthday, and every detail was amazing. Every single person on staff was welcoming and provided excellent service. But a special shout out to Juan Feliz, Evelyn Yillen, Jaro. They all made us feel like family, and their service was top tier. We would definitely come back and stay at this resort again.
-
Nov 26, 2024Lovely hotel with great staff, but be cautious about excursions.
Lovely hotel with great staff, but be cautious about excursions. If you book trips or taxis through companies not partnered with the hotel, they won’t pick you up at the lobby—you’ll have to walk to the external gate. A security guard even told me, ‘it’s your problem if you don’t come back.’ I also had a bad experience with Turissimo, the hotel’s partnered company. They canceled my trip, took 10 days to issue a partial refund (short $20), and the hotel staff, while helpful, emphasized it wasn’t their responsibility. This mishap spoiled a day of my vacation.