An elegant haven of relaxation situated in the heart of Cancun's hotel zone, the Now Emerald Cancun By AMR Collection - All Inclusive will offer a unique Unlimited-Luxury® experience. Facing the Caribbean Sea on a white sand beach, this family-oriented resort combines lush nature with modern world-class facilities. The resort is located a short 8.2 mile-drive from Cancun International Airport and was recently renovated in 2019.

Location

Cancun Hotel Zone - Beachfront
Cancun International Airport (CUN) : 8 miles

Property Information

Last Renovation: 2019
Total rooms: 427

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Resort Details

Amenities

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Activities

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Hotel Advisories

Advisory Minimum Check-in age is 18 years of age (unless children are accompanied by adults)

General Policies & Fine Print

General Policies:

Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.

Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.

Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.

Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.

General Information - Room taxes and service fees are included in vacation price.  Minimum night stay restrictions may apply.  Reservation changes may not be permitted unless authorized by the hotel.

Student Groups (Spring Breakers) are not permitted at Hotel. A student group consist of those that travel without parent supervision or a responsible adult in each room. This could refer to but not limited to high school students or college students booking multiple rooms. The hotel reserves the right to deny lodging to any reservations of this type.

Customer Ratings & Reviews

TripAdvisor Traveler Rating

4.0 1976 reviews
  • 5.0 star tripadvisor rating
    Loved it!

    Jorge was wonderful! Best customer service around! Love everything :) the view was beautiful and they had great activities to participate in when it rained. The drinks were fantastic, we loved every minute:)

    Jan 28, 2023
  • 5.0 star tripadvisor rating
    Great Family Atmosphere

    We very much enjoyed our stay! Wanted a relaxed trip with our family and got exactly that. All of the staff was very friendly and helpful. Andrea was great setting up our rooms and Irving and Alex took care of all our beach accommodations. Sergio and Enrique in the buffet were very friendly, professional and went above and beyond to be welcoming and accommodating. They recognized us and would welcome and talk to us daily. Dalay up in Spice made sure our family had a great experience dining together both nights we ate there, which is no easy task for ten people! All of the staff were fantastic, these are just the few that we got to know. We saw some negative reviews before we came that honestly made us nervous, but it could not have been farther from our experience. The beach setup is better than any of the neighboring resorts and the pool areas are very nice to look at, day and night. Evidently the resort is getting an update and renovation soon, but we saw no issues and found all of the facilities to be more than satisfactory. Massages were a highlight for the wives and daughters (thank you Luis) and the guys very much enjoyed all of the games and beach volleyball. Some members of the family are discussing returning soon!

    Jan 27, 2023
  • 5.0 star tripadvisor rating
    My vacation

    Very nice everything, shows perfect , Esteban is very very very friendly, Enrique on the breakfast and Lili carnival, Marisa entertainment is nice nice, and my frien on the picture are goodI recommend this resort, everyone is frendly

    Jan 26, 2023
  • 3.0 star tripadvisor rating
    Now Emerald

    We arrived on a Monday. On Tuesday, we met Alex who takes care of the pool area. He welcomed us to “his office”. He took care of us every day and we thoroughly enjoyed him. One day, he went around to everyone at the pool and cleaned sunglasses. Thank you Alex!! I also want to give a shoutout to Marisa in the entertainment department. She is full of energy and enthusiasm. We thoroughly enjoyed her. Thank you Marisa!!

    Jan 25, 2023
  • 5.0 star tripadvisor rating
    Great trip

    I was in Cancun for few days and had a great time. Now Emerald had nightly activities and staff just for entertainment purpose and got everyone excited. The staff were amazing. Very friendly and helpful and went out of their way to accommodate us. Esteban was especially helpful. We had him as our waiter at the buffet on our first day then at the beach two other days. He always had a smile and was so welcoming and always asking if we needed anything. If you go to Now Emerald be sure to ask for Esteban.

    Jan 24, 2023
Prices per person based on double occupancy including round-trip airfare via U.S. certified air carriers and round-trip airport/hotel transfers when arriving at airport closest to destination (for exceptions see Frequently Asked Questions), hotel taxes and baggage handling, fuel surcharges, and all pre-collected U.S. and foreign taxes. In some instances, pricing may specifically apply to one of multiple flights on select departure days. All packages are based on the lowest hotel/air classes available at time of publication, capacity controlled, subject to availability and change without notice. Promotional pricing may only be available for a limited time. Fees may apply for carry-on and checked baggage-view Baggage Policies. Some resort fees, environmental levies and departure taxes are not included and may be payable in resort. View Frequently Asked Questions for more information. Apple Vacations is not responsible for errors or omissions. Cancellation policies apply. Bookings are subject to the Fair Trade Contract. All public charter flights are operated by ALG Vacations Corp: Allegiant Air: PC 18-231, A319-156 seats or A320-186 seats /PC 18-234, A319-156 seats or A320-186 seats; Miami Air operated by TUI Airlines Belgium N.V. : PC 19-085 & PC 19-117, B737-800, 180 seats/PC 19-091, B737-800-183 seats; Swift Air: PC 19-092, B737-400-150 seats; Viva Aerobus: PC 18-228, A320-180 seats/ PC 19-079, A320-180-185 seats/PC 19-094, A320-185 seats. CST2139014-20 120319