General Policies & Fine Print
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy:
This hotel cannot guarantee a spring-break-free environment.
General Information - Room taxes are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.
Resort Fee - Mandatory hotel-imposed fees are charged and collected by the hotel either at check-in or check-out.
Hotel Mandatory hotel imposed resort fee inclusions:
- Shuttle service within the Kapalua area
- Hawaiian Cultural Classes
- Beach chair, umbrellas & towels from Kapalua Bay Beach Crew
- Press Reader – digital access to over 7k newspapers and magazine
- Kapalua Golf Courses – exclusive pricing for Montage Kapalua guests
- Use of business center
- Resort Wifi access
(Overnight valet parking and resort charge are subject to change.)
The above list may not be comprehensive. The hotel can provide current fee and inclusions when you check-in.
Customer Ratings & Reviews
TripAdvisor Traveler Rating760 reviews
Highly recommend Lori’s service
Lori at the Beach Club Montage was absolutely fantastic! She was so attentive and positive throughout our entire visit, making our experience truly enjoyable. Her upbeat attitude and friendly demeanor made us feel welcome and valued as customers. We were impressed by her knowledge and willingness to go above and beyond to make sure all of our needs were met. We had such a great time at the Beach Club Montage thanks to Lori, and we will definitely be returning the next time we visit Maui. Highly recommend!
The REAL happiest place on earth!
We first stayed at the Montage Kapalua Bay eight years ago and we’ve been back twice a year since. This year we added a third trip and ended up spending a total of nearly 60 days at the resort. Every couple of years I write review and I always end up concluding that this property deserves more than 5 stars. It offers all the comforts of home combined with excellent service, set in the most magical environment one can imagine. The Montage Kapalua Bay is simply the perfect resort. Prior to discovering the newly opened Montage in 2014, we would visit a different Hawaiian island each year, spending about a week at one of the Four Seasons properties, the Mandarin Kahala or the Princeville. We loved them all, and they deserved their 5 stars. But the Montage is better. We haven’t stayed anywhere else in Hawaii since. It’s the best resort in Hawaii, and we believe one of the best in the world. Everything you read about the spectacular condo-style units is true. They’re spacious with fully-equipped kitchens that include a full-size refrigerator, dishwasher, oven/range, microwave and wine fridge. Every utensil and piece of dishware and barware that we have at home is there, including a salad spinner! The coffeemaker is kept stocked with Maui coffee. The bedrooms and bathrooms are large with high-end finishes and walk in closets. There’s a washer and dryer and bottle of detergent. Every unit has a massive deck or patio with a picture perfect view of the multi-tiered pool, the beautiful grounds and the ocean and the islands of Lanai and Molokai off in the distant. The views are nothing short of spectacular. The spa facility is like something out of a movie, with decadent relaxation areas, a private adult pool, and a gym that would satisfy any fitness enthusiast. The Montage’s first-class accommodations are matched and even exceeded by the quality of the staff. We were concerned because, like all hotels, the Montage experienced some turnover during covid. A few of our favorite people left. But the new hires got up to speed quickly and service didn’t miss a beat. Laura and Rick, the concierges, contact us before arrival to nail down hard-to-get restaurant reservations. Matthew in the restaurant always remembers that my daughter loves extra whipped cream and lots of drizzle in her hot chocolate. Rob and Zane in the bar start preparing my mai tai as soon as I walk in. Maria in housekeeping is one of the nicest people you’ll ever speak to on the phone. She and Yvonne know my daughter loves to draw and write letters. So every few days they leave an extra supply of paper on her desk. Sherrie and the kids’ club crew at Paintbox are wonderful. The beach is fantastic. The beach boys, Ricky, Gabe, Juan and Ivan are the greatest guys in the world. They’ll set up your chairs and umbrella and then check back throughout the day as the sun moves to make sure your umbrella is set correctly. The snorkeling is the best anywhere. You’ll see large sea turtles, spectacular fish and an occasional octopus or eagle ray. There are kayaks and stand up paddle boards, and it’s a great spot for boogie boarding. World-class surfing is a couple miles up the road. Our daughter was two years old the first time we stayed at the Montage. We had booked a week. As anyone who’s travelled with small children knows, after seven days, even at the best resorts, you’re ready to head home. That was not the case at the Montage. With all the comforts of home in a 5++star resort we had no desire to leave. We extended our stay twice and booked another trip as soon as we got home. We now stay 18-20 days each trip and it’s never enough. Sorry Disneyland, but The Montage Kapalua Bay is actually the happiest place on earth.
Incredible experience! Breathe taking environment, impeccable service
The place is incredible and beach access is so convenient, hiking trails are awesome, and everything was above and beyond. service is what really sets it apart! Kiha and Jehica just to mention a couple.
Amazing Place to Stay!
We had the absolute BEST time at Montage Kapalua Bay. Aside from the crazy fancy upgrade they gave us, the bigger experience is the STAFF. Everyone- and I mean EVERYONE we met at the Montage was amazing. Before we went, the concierge staff was super helpful booking tours and experiences for us, and keeping it all organized. Huge THANK YOU to Kyle. This was a a very special trip for us, and he was extremely helpful and gracious. Once we arrived everyone was helpful, great at their jobs and KIND. I have to disagree with other reviewers who have knocked the staff- I think the staff MADE our visit amazing. You can find fancy spaces anywhere- but find staff that make you feel like they are happy to see you, even if they are working hard and who knows what might be going on in their lives- they treat you kindly and are friendly. That matters. We loved our stay at the Montage and would recommend it highly to anyone looking to visit Maui. Great on beach snorkeling, the Beach Crew are Awesome- thank you Gabriel! Laurie at the Beach Club was super great and mixed a killer Mai Tai, and the cleaning ladies are the best- thorough, thoughtful and sweet. And the LUAU! You should definitely do the Luau if you stay here. The food is delicious and the dancers/musicians were excellent. The coastline hike was beautiful both in the early morning and the dusk. bring water with you everywhere. They will give you reusable aluminum water bottles with easy to refill centers all over the resort. Also, I really appreciated the aftersun lotion provided in the bathroom.
Avoid this property
I first came here in 1983 and it was a quality hotel, but a much smaller operation that it has now become. It is too big and impersonal and the main focus seems to be to fleece the customer in any way possible. For example, a club soda around the pool is $12 plus all the taxes. A fill up is another $12 etc etc. A cabana by the pool is $400 for the afternoon, which is just silly. The hotel advertises that the 2 Kapalua golf courses are part of the operation, which they are not. We tried to book tee times, over the 5 days we are here, but there was nothing available. I went to the Plantation Course myself to see if I could sort something out. They were rude, unhelpful and made it clear they were nothing to do with the hotel. There are 2 restaurants with very limited menus, which is not commensurate with a supposed 5-star hotel. It appears that this is not really a hotel, but a collection of units which they probably sell to interested parties. The accommodation is very nice though, as a positive. I assume the property compares itself to 4-Seasons, but be assured it is not even in the same category. Avoid the place at all cost!