General Policies & Fine Print
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy:
This hotel cannot guarantee a spring-break-free environment.
General Information - Room taxes are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.
Resort Fee - Mandatory hotel-imposed fees are charged and collected by the hotel either at check-in or check-out.
Hotel Mandatory hotel imposed resort fee inclusions:
- Shuttle service within the Kapalua area
- Hawaiian Cultural Classes
- Beach chair, umbrellas & towels from Kapalua Bay Beach Crew
- Press Reader – digital access to over 7k newspapers and magazine
- Kapalua Golf Courses – exclusive pricing for Montage Kapalua guests
- Use of business center
- Resort Wifi access
(Overnight valet parking and resort charge are subject to change.)
The above list may not be comprehensive. The hotel can provide current fee and inclusions when you check-in.
Customer Ratings & Reviews
TripAdvisor Traveler Rating767 reviews
What A Room!
This is a wonderful choice if you're looking for a great luxury family resort in Wester Maui. We were upgraded upon arrival to a three-bedroom residence in Building 1. The room (apartment?) was huge with amazing views which were helped by being located on the 6th floor. I don't think I've ever spent so much time in a room on vacation, but it didn't feel like I was hiding out, it was just so comfortable. I cooked dinner 2 of our 5 nights, buying groceries from the market a mile or so away. The resort is laid out nicely, with a commanding view when you enter the lobby. Everything works smoothly and most of the checking in is just meeting a conceirge who assists you with the layout of the land, and let's you know when your room is ready if it isn't already. There is one very large, very fun pool and a small beach that lies in between the resort and one of the best restaarants on the islad, Merriman's. Book it. Everyone was nice and helpful. The spa was gorgeous and the service was exemplary all around. I didn't care much for the dining options on-site. I did not have a great dinner at Cane and Canoe, but the isand is filled with great restaurants and if you have a car, it's only 15 minutes or so into Lahaina. Overall, it was a great experience. Would I return? Maybe...I think I found out I'm more of a Wailea guy, but if I did have to stay in Kaanapali or Kapalua areas, I wouldn't hesitate for a second to rebook this resort.
Absolute finest place in Maui
Beautiful property, with the best customer service. I am absolutely impressed by the level of Customer Service the Montage provides! From the front desk to the bellman, to the gift shop and Children’s Center, to housekeeping we are 100% satisfied with our stay! Rest & Relaxation at the finest resort I have ever been to!
Great family spring break!
Our family of four (two adults, two teen boys) had a fantastic stay at the Montage. We stayed in a one-bedroom Ocean View Room. Plenty of space for the four of us with the pull out couch. Glorious view on the huge deck. We all enjoyed the pool (tip: snag the chairs you want early in the day. They fill up quickly and then people have to start sitting in chairs in the grass instead of by the pool) and the beach (same tip). All the staff were so helpful and accommodating. Beautiful facilities and great location. Hotel made reservations for us for a snorkeling/scuba trip and surf lessons—both were great. We also attended the luau dinner on site. We enjoyed it, but felt like it was overpriced for what it was and wish we had gone elsewhere for this experience because it was a pretty limited affair compared to what you can experience at other places on Maui. Overall, highly recommend!
JUST BOOK IT!
This was the BEST vacation by far in my 42 years of life. We had our 7 and 4 year old boys with us and they had just as incredible of a time. The hotel was immaculate, the service impeccable, accommodations over the top better than we ever could have imagined. And the hotel placement on the island was just perfection. We will be back and won't stay anywhere but here moving forward, what a total slice of heaven. Just book it!!!!! You will not regret it.
The best resort in Maui!
The Montage exceed all of our expectations. We learned it was originally built as a timeshare resort for the adjacent Ritz Carlton, the property was acquired by Montage several years after construction and is a mix of hotel guests, fractional and full time ownership. Since it was designed as a premium timeshare, the rooms are fully equipped residences with living room, dining area, full kitchen, laundry, 2+ bathrooms, and balconies that would compare in size to a standard room at the Ritz Carlton or Four Seasons. Lower floors are considered garden view and upper floors are premier ocean view. The pool deck has four interconnected pools, two hot tubs and full service drinks and food delivered to your lounge chairs or private cabana. (Reserved for $400 per day.) Steps from the nearby beach, the “Beach Club” has another pool, hot tub and full bar. For a quiet pool, the spa has another pool, hot tub, and separate men’s and women’s areas with hot tub, dry sauna and steam rooms. (Full access included with room.) Food and drinks on property aren’t cheap but exceptional in flavor and quality. Just for fun, we did the 1 hour drive over to the Four Seasons for lunch. While the service was signature Four Seasons, we were surprised to see how crowded and cramped the pool area was and beyond the prime the facilities looked. There were so many people everywhere we turned it felt more like a well oiled cruise ship operation than a relaxing retreat. The brief experience there solidified we really lucked out choosing The Montage and can’t wait to plan our return visit.