Meliã Cozumel is truly one of the most impressive all-inclusive hideaways in Mexico, featuring an array of amenities, facilities and unlimited amounts of fun. 
This beautiful hotel is located right on the beautiful white sand beach of Santa Pilar only 3 miles from the town of San Miguel and the Cozumel Airport, 6 miles away from the Chankanaab Park, 4 to 5 miles from the archaeological ruins of San Gervasio. 

Appealing to families, active travelers and spa and golf enthusiasts alike, this superior oceanfront resort provides an ideal blend of superior accommodations and personalized service. With something for every member of the family, guests enjoy access to sparkling outdoor pools; daily and nightly entertainment including beach volleyball and cooking, bar tending and even Latin dance lessons; a pampering menu of services and treatments at the spa; and Kids & Co By Melia fun-filled activities for children, all supervised by a professionally trained activities team. Gift shop and souvenirs arcade ($), Mini Kids Club: kids from ages 4 to 12. Dynamic restaurants and bars and breezy guestrooms ensure memorable stays for each and every guest.


Cancun, Mexico (CUN) : 60 miles
Cozumel, Quintana Roo, Mexico - Aeropuerto Intl De : 5 miles

Property Information

Year Built: 1976
Last Renovation: 2014
Floors: 12
Total rooms: 192


Resort Details


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Hotel Advisories

Advisory Important Information For Our Guests- Please be aware that due to changing weather and ocean conditions, beach shapes and characteristics may vary.
Advisory The Municipal Government will be charging all guests in the area of Cozumel an Environmental Sanitation Tax of a minimum $30.00 Mexican Pesos (approx. $1.60 USD) per room per night. This amount is not included in your vacation price and will be collected at your hotel. These funds are being used to protect, maintain and conserve the extraordinary beauty of the area.

General Policies & Fine Print

Check In: 3:00 PM
Check Out: 12:00 PM
Minimum Check-In Age: 18
General Policies:

Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.

Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.

Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.

Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.

General Information - Room taxes and service fees are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel.

Pet Policy Pets Not Allowed

Customer Ratings & Reviews

TripAdvisor Traveler Rating

4.0 4787 reviews
  • 3.0 star tripadvisor rating
    Meliá Cozumel

    The resort is a very basic all inclusive. The good is basic: rice, potatoes, chicken, they don’t offer a grill with beef. We didn’t eat ir have dinner any day in the resort because we didn’t like the food. So, basically enjoying the all inclusive food was zero. The pools are very small, the hotel beach has nice chairs and cabins. The entertainment is very basic too. The people working there is friendly. Personally, I would never come back since it felt like a kind of all inclusive hotel but not really.

    May 31, 2023
  • 1.0 star tripadvisor rating
    Dirty and infested. Manager, Edwin Gonzalez said not to expect anything less from a four-star hotel.

    Whenever I check into hotel, I always check the bedding and surroundings to make sure it’s clean. After inspecting the bed, I found a long black hair and that’s the sheets and pillowcases had yellow stains. I contacted the front desk and was put through to a front desk manager, who is really combative on the phone. I requested that a hotel manager contact me. Approximately 30 minutes later, he and the manager Edwin Gonzalez arrived in the room. They asked what the issue was and told him and showed them pictures due to the fact that housekeeping was already changing the sheets and pillowcases. Edwin told me this is a four-star hotel. And what is wrong with having one hair and dirty sheets. We don’t give out brand new sheets like other hotels. This left me with the question why would a manager respond like this and really put off for the rest of the stay. After being really combative and rude, the front desk manager had an idea to move us to a so-called timeshare room which was a larger room. I ever smelled so bad and musty. They asked if I would need a humidifier to get the smell out. My partner and I got terribly bitten up in this room. On the last night, there was a swarm of insects that appeared in the room and all over the bed. The front desk person on duty at 11 PM was kind enough to change the room. When this was brought up to Management in the morning, Edwin Gonzalez appeared and said there’s nothing he can do to compensate due to the fact that I chose the replacement room. This is one hotel from hell. Here are some of the other problems. Had reservations for dinner however, they only had one chair for the two of us. Not sure why they would have a place settings and one chair. After the earlier reservations left, we were seated and then we saw them bring more chairs to for the empty spots at, the tables without chairs. No service at the beach/pool after 5 PM. The fridge with drinks in the room are a joke. Our concierge’s did ask if we’d like to change out some of the items, and it was never done. The water in the room is supplied at no charge. However, in glass bottles. Be careful don’t drop them as they break on the marble floors.

    May 31, 2023
  • 5.0 star tripadvisor rating
    Another Excellent Stay

    I am partial to this resort because they do everything well and they make sure that your trip is enjoyable. The entire Melia team led by Sandra, Carlos and Erik go above and beyond their duties and it is greatly appreciated. My wife and I have not only found a place to call home but also a place that really treats you like family.

    May 31, 2023
  • 5.0 star tripadvisor rating
    Fish house is wonderful

    We had a wonderful time at the Fish House at Meliá. The food was delicious and the service was excellent. Thank you Humberto, Adrian, and Leo for a great time! We hope we can come back soon and see everybody again.

    May 30, 2023
  • 5.0 star tripadvisor rating
    Great Server

    Ruebel was an amazing server and had the best customer service I've seen in a while. Was prompt in his services and waited on My family daily. He remembered names, drinks, favorite food items etc. Wish him the best 👌🏽.

    May 30, 2023
Prices per person based on double occupancy including round-trip airfare via U.S. certified air carriers and round-trip airport/hotel transfers when arriving at airport closest to destination (for exceptions see Frequently Asked Questions), hotel taxes and baggage handling, fuel surcharges, and all pre-collected U.S. and foreign taxes. In some instances, pricing may specifically apply to one of multiple flights on select departure days. All packages are based on the lowest hotel/air classes available at time of publication, capacity controlled, subject to availability and change without notice. Promotional pricing may only be available for a limited time. Fees may apply for carry-on and checked baggage-view Baggage Policies. Some resort fees, environmental levies and departure taxes are not included and may be payable in resort. View Frequently Asked Questions for more information. Apple Vacations is not responsible for errors or omissions. Cancellation policies apply. Bookings are subject to the Fair Trade Contract. All public charter flights are operated by ALG Vacations Corp: Allegiant Air: PC 18-231, A319-156 seats or A320-186 seats /PC 18-234, A319-156 seats or A320-186 seats; Miami Air operated by TUI Airlines Belgium N.V. : PC 19-085 & PC 19-117, B737-800, 180 seats/PC 19-091, B737-800-183 seats; Swift Air: PC 19-092, B737-400-150 seats; Viva Aerobus: PC 18-228, A320-180 seats/ PC 19-079, A320-180-185 seats/PC 19-094, A320-185 seats. CST2139014-20 120319