Blending contemporary architecture with sophisticated accommodations, this premiere hotel provides the perfect vacation getaway for active couples and luxury seekers alike. Enjoy refreshing swims in the unique pools, an extensive, first-class spa facility, gourmet restaurants, superior amenities and stylish guest rooms include inspired amenities including Egyptian cotton sheets, flat-screen TVs, aromatherapy and pillow menus, Molton Brown amenities and private balconies with beautiful views. Next, spice up the night at the hotel’s fun-filled selection of bars, including a luxurious seaside lounge equipped with plush beds and stylish chaise lounges.

Location

Cancun - Beach
Cancun, Mexico (CUN) : 15 miles

Property Information

Year Built: 2004
Last Renovation: 2007
Accessible rooms: 12
Floors: 9
Total rooms: 371

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Resort Details

Amenities

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Activities

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Hotel Advisories

Advisory ***Important Information For Our Guests*** Please be aware that due to changing weather and ocean conditions, beach shapes and characteristics may vary.
Advisory Effective immediately due to Mexico regulations we will no longer accept payment in US Dollars at the Hotels/Resorts. All services shall be in Mexican Pesos. When using a credit or debit card, the charges are being made in Mexican Pesos. Due to this same regulation, we are no longer accepting USD cash as a form of payment or to execute any money exchange; at our hotels/resorts. Guests are required to either use ATM or utilize any bank office nearby.
Advisory The Municipal Government of Benito Juarez will be charging all guests in the area of Cancun and Puerto Morelos an Environmental Sanitation Tax of a minimum $30.00 Mexican Pesos (approx. $1.60 USD) per room per night. This amount is not included in your vacation price and will be collected at your hotel. These funds are being used to protect, maintain and conserve the extraordinary beauty of the area.

General Policies & Fine Print

Check In: 3:00 PM
Check Out: 12:00 PM
Minimum Check-In Age: 18
General Policies:

Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds. 

Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.

Hotel Spring Break Policy - This hotel cannot guarantee a spring break-free environment.

Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.

General Information - Room taxes and service fees are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.


Pet Policy Pets Not Allowed

Customer Ratings & Reviews

TripAdvisor Traveler Rating

4.5 16462 reviews
  • 5.0 star tripadvisor rating
    Live Aqua First Time in Mexico

    This is the place to go if it’s your first time. Across street from La Isla is you want to shop. Ricky made all the events fun. Marco from smoothie bar is the place to be. MB and Siete are good restaurants!

    Apr 19, 2024
  • 5.0 star tripadvisor rating
    Great birthday/ anniversary trip

    Went with my husband for his 40th birthday and our 10th wedding anniversary and had an absolutely amazing time! EVERYONE at the resort was so friendly, accommodating and made our stay extra special. Transportation was set up by the hotel and super easy. The majority of the employees we encountered spoke fluent English, which made it super easy to communicate as my husband doesn’t speak any Spanish. We especially loved Flavio at the towel hut who helped us with cabanas at the pool. He always had such a friendly face and we enjoyed all our conversations with him, especially when he shared information about Cancun. Cabanas were perfect, not much better than taking an open air nap in a cabana. Both Manuel (Manny) and Tonatiu (Tony) at the pool bars were exceptional, always having our drinks ready for us and wonderful conversations. Be sure to check out the swing bar on the beach, it’s so beautiful. Our butlers Alan and Maggie were super helpful with any requests (fan for the room, dinner reservations, room service etc). Our favorite restaurant was MB, still having dreams of that habenero soup. Definitely try out the Japonés peanuts at the hamburger stand by the pool (side note- they do contain gluten and dairy which I never would have guessed). The entertainment crew at the pool was great too. Enjoyed the daily aqua aerobics- there was also archery, volleyball, golf, pool bingo, nightly games, live music/ DJ. Needless to say we had an amazing time and cannot wait to hopefully come back soon.

    Apr 18, 2024
  • 5.0 star tripadvisor rating
    Amazing Place!!

    This was our eighth time and it was OUTSTANDING as always. Maggie and Alan took care of anything we needed and Mauricio took care of us at Breakfast and Lunch and was awesome with remembering us and what we like. Eduardo was very helpful with our cabana and for any of our wants or needs around the pool. I cannot say enough about all the employees we came in contact with EVERYONE was and always are OUTSTANDING!!! Thank you for all you do and we will definitely be back soon. Rob and Kim Barnes

    Apr 18, 2024
  • 5.0 star tripadvisor rating
    Wonderful atmosphere, awesome servers, delicious food

    Azure restaurant was one of my favorite places to go eat dinner. They had a good selection of Mediterranean dishes and the servers there were always so pleasant. In particular, Russel was one of the best. He clearly loves his job and by observing him, he made sure to make every guest feel like they are special. We also met the chef, Xavier. What a nice guy! Food was delicious and presentation was on point! I tried new dishes and enjoyed them all. We went there 3 time in a week’s stay. My sister came here for cancer treatment across the road. Xavier was super accommodating to her dietary needs, coming out to meet her and willing to make dishes tailored to her. Love this place!

    Apr 17, 2024
  • 5.0 star tripadvisor rating
    Best Restaurant at Live Aqua!

    Azur was the absolute best restaurant here! Enrique our server, Russel the manager and chef Javier were absolutely delightful. The food was so delicious and everyone was so accommodating with allergies. Not to mention, they were all so friendly and kept us smiling and laughing. Can’t wait to come back!

    Apr 17, 2024
Prices per person based on double occupancy including round-trip airfare via U.S. certified air carriers and round-trip airport/hotel transfers when arriving at airport closest to destination (for exceptions see Frequently Asked Questions), hotel taxes and baggage handling, fuel surcharges, and all pre-collected U.S. and foreign taxes. In some instances, pricing may specifically apply to one of multiple flights on select departure days. All packages are based on the lowest hotel/air classes available at time of publication, capacity controlled, subject to availability and change without notice. Promotional pricing may only be available for a limited time. Fees may apply for carry-on and checked baggage-view Baggage Policies. Some resort fees, environmental levies and departure taxes are not included and may be payable in resort. View Frequently Asked Questions for more information. Apple Vacations is not responsible for errors or omissions. Cancellation policies apply. Bookings are subject to the Fair Trade Contract. All public charter flights are operated by ALG Vacations Corp: Allegiant Air: PC 18-231, A319-156 seats or A320-186 seats /PC 18-234, A319-156 seats or A320-186 seats; Miami Air operated by TUI Airlines Belgium N.V. : PC 19-085 & PC 19-117, B737-800, 180 seats/PC 19-091, B737-800-183 seats; Swift Air: PC 19-092, B737-400-150 seats; Viva Aerobus: PC 18-228, A320-180 seats/ PC 19-079, A320-180-185 seats/PC 19-094, A320-185 seats. CST2139014-20 120319