Blending contemporary architecture with sophisticated accommodations, this premiere hotel provides the perfect vacation getaway for active couples and luxury seekers alike. Enjoy refreshing swims in the unique pools, an extensive, first-class spa facility, gourmet restaurants, superior amenities and stylish guest rooms include inspired amenities including Egyptian cotton sheets, flat-screen TVs, aromatherapy and pillow menus, Molton Brown amenities and private balconies with beautiful views. Next, spice up the night at the hotel’s fun-filled selection of bars, including a luxurious seaside lounge equipped with plush beds and stylish chaise lounges.


Cancun - Beach
Cancun, Mexico (CUN) : 15 miles

Property Information

Year Built: 2004
Last Renovation: 2007
Accessible rooms: 12
Floors: 9
Total rooms: 371


Resort Details


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Hotel Advisories

Advisory ***Important Information For Our Guests*** Please be aware that due to changing weather and ocean conditions, beach shapes and characteristics may vary.
Advisory Effective immediately due to Mexico regulations we will no longer accept payment in US Dollars at the Hotels/Resorts. All services shall be in Mexican Pesos. When using a credit or debit card, the charges are being made in Mexican Pesos. Due to this same regulation, we are no longer accepting USD cash as a form of payment or to execute any money exchange; at our hotels/resorts. Guests are required to either use ATM or utilize any bank office nearby.
Advisory The Municipal Government of Benito Juarez will be charging all guests in the area of Cancun and Puerto Morelos an Environmental Sanitation Tax of a minimum $30.00 Mexican Pesos (approx. $1.60 USD) per room per night. This amount is not included in your vacation price and will be collected at your hotel. These funds are being used to protect, maintain and conserve the extraordinary beauty of the area.

General Policies & Fine Print

Check In: 3:00 PM
Check Out: 12:00 PM
Minimum Check-In Age: 18
General Policies:

Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds. 

Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.

Hotel Spring Break Policy - This hotel cannot guarantee a spring break-free environment.

Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.

General Information - Room taxes and service fees are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.

Pet Policy Pets Not Allowed

Customer Ratings & Reviews

TripAdvisor Traveler Rating

4.5 15773 reviews
  • 5.0 star tripadvisor rating
    Feeling smart for choosing this property

    My wife and I (okay, mostly my wife) poured over every review of every property in Cancun and watched every review for months and ended up at Live Aqua for a family get together. First, I’d like to say that we couldn’t be happier with every single aspect of staying at this property. The service was exemplary and to a person everyone seemed happy to be there and happy to make sure our stay was everything we wanted. They even have a button on their phone that says your wish is our wish. We were picked up by Nacho Tours having watched reviews of them and brought to the resort quickly and without hassle we were concerned about traffic, but everything was easy to navigate and we got to leave Aqua in 20 minutes or so. I’ll add that we chose to upgrade to the suites - we had a terrace suite and a Tiera suite and upon arriving were greeted warmly and whisked upstairs to the Aqua club where we checked in quickly and met our butler. This adult only inclusive resort seems to be about half suites, and if there is any way you can pull it off we recommend you upgrade. It gets you a level of service that includes a daily cabana, a daily foot massage and reservations for the restaurants which you will appreciate I guarantee you. We spent memorial day weekend and expected, and we’re prepared for crowds and a little bit of chaos but saw none of that. There was always room in the pools. There was always room in the restaurants and buffets. The crowds that were there were just the right size, and we never felt rushed or crushed during our entire visit. I believe we tried every single restaurant on the property, including every food cart taco stand margarita, bar, and poolside bars. The restaurants are included in the all inclusive price with the exception of Carnivore. At least a couple of the restaurants have premium menu additions that you can add for a fee, but Carnivore is a standalone steak restaurant surrounding an indoor water feature that is spectacular. The prices at Carnivore are comparable to big city pricing in the US but so is the quality and the service was top-notch. We spent a lot of time poolside, going from one to a different one of the seven pools there, which were all warm and very clean. Everybody was happy and friendly, and the cabana service is top notch. Just don’t leave your food on your chair unattended for a minute because the birds enjoy this resort as well and will be in your food plate faster than you can turn around. The beach is a fine sand that is cleaned early in the morning and throughout the day. The sargassum that everyone, including us, were so worried about was really no big deal at all - a little tiny bit along the edge of the beach, and what was in the ocean seemed to clump in areas that you could easily navigate around. This was a big concern for us, and it turned out to be no big deal . We also watched the weather reports incessantly before we left. And yes, it does rain - sometimes hard sometimes light but an hour later, it’s all gone, and never proved to be any concern for us at all. This was our first time to Cancun and we were so impressed that we joined their fiesta club and will probably go back to Live Aqua often. In the location, beach, amenities, service, food, drinks, quality and care for its customers this property is five stars across-the-board

    Jun 04, 2023
  • 5.0 star tripadvisor rating
    A Place to Relax in Paradise

    We have been to Live Aqua five times since 2016. This is a beautiful resort with an easily accessible beach and fantastic pools. Everything is kept spotless. The rooms are well appointed and cleaned twice a day. We were in a Premium Aqua Club Ocean Front King room. The Aqua Club is a lovely space for pre and after dinner drinks as well as snacks and coffee throughout the day. There is 24 hour room service included. The restaurants each offer a different type of food, and all was delicious. A must try is the habanero cream soup at MB. The sushi rolls near the AKA bar are also a great appetizer. We would sometimes do a "progressive dinner" starting with a sushi roll, then onto MB for soup, and then to the Italian restaurant for a main course. The entire staff was incredible. Oscar was our wonderful waiter every morning at breakfast. He would see me coming and have a watermelon mimosa waiting at the table by the time I sat down. Marco made delicious smoothies and is the friendliest person I've ever met. Ami took great care of us at the pool, and Guierrmo makes the best drinks at the Aqua Club. I would highly recommend this as a perfect place for a relaxing getaway!

    Jun 03, 2023
  • 5.0 star tripadvisor rating
    Impeccable attention to detail

    The whole experience was great! The rooms to the food. Different temperature food. The removal of the seaweed everyday. Especially our butlers Maggie and Ruddy. Being in the industry with multiple restaurants we understand the value of personalized hospitality and they really took it to the next level. 10/10 we will be back!

    Jun 03, 2023
  • 5.0 star tripadvisor rating
    Amazing stay

    We had a fabulous stay at Live Aqua! Our butlers Ruddy and Azul - both were amazing and were always ready to help us with our requests. They made sure our entire vacation is relaxing and fun. We also enjoyed the activities planned at the resort. Their entertainment team - Osi, Erick, Maria was a fun loving bunch of team who were always making sure we having good time.

    Jun 02, 2023
  • 5.0 star tripadvisor rating
    Incredible evening!

    Alejandro was an excellent waiter, providing exceptional service and made our entire evening extra special. The food was delicious as well! Alejandro also went out of his way to accommodate my gluten allergy. Gracias, Alejandro!

    May 31, 2023
Prices per person based on double occupancy including round-trip airfare via U.S. certified air carriers and round-trip airport/hotel transfers when arriving at airport closest to destination (for exceptions see Frequently Asked Questions), hotel taxes and baggage handling, fuel surcharges, and all pre-collected U.S. and foreign taxes. In some instances, pricing may specifically apply to one of multiple flights on select departure days. All packages are based on the lowest hotel/air classes available at time of publication, capacity controlled, subject to availability and change without notice. Promotional pricing may only be available for a limited time. Fees may apply for carry-on and checked baggage-view Baggage Policies. Some resort fees, environmental levies and departure taxes are not included and may be payable in resort. View Frequently Asked Questions for more information. Apple Vacations is not responsible for errors or omissions. Cancellation policies apply. Bookings are subject to the Fair Trade Contract. All public charter flights are operated by ALG Vacations Corp: Allegiant Air: PC 18-231, A319-156 seats or A320-186 seats /PC 18-234, A319-156 seats or A320-186 seats; Miami Air operated by TUI Airlines Belgium N.V. : PC 19-085 & PC 19-117, B737-800, 180 seats/PC 19-091, B737-800-183 seats; Swift Air: PC 19-092, B737-400-150 seats; Viva Aerobus: PC 18-228, A320-180 seats/ PC 19-079, A320-180-185 seats/PC 19-094, A320-185 seats. CST2139014-20 120319