LocationCancun - Beach
General Policies & Fine Print
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - This hotel cannot guarantee a spring break-free environment.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.
Customer Ratings & Reviews
TripAdvisor Traveler Rating16322 reviews
Great place for a long weekend of sun, fun, and relaxing!
The resort and the hospitality are top-notch here. Had an awesome long weekend at Live Aqua and never had to leave the resort area. The pools, bars, and beaches are exactly what most people are looking for in a vacation. We even met a gentleman claiming to be the famous masked Mexican wrestler El Santo, while out to dinner (pic attached).
Cocktails and smoothies
Cocktail drinks from Hector were amazing. He accommodated several alcoholic and non-alcoholic drinks. Excellent presentation A++. Smoothies from Marco were also delicious in the morning. Great recommendations. Both guys are very friendly!
Deceptive Pricing Practices
Their site guarantees best pricing, so we booked it. I went on Expedia to see the price difference and expedia was MUCH cheaper. I called to try to get it figured out and was told they would fix it when we checked in. When i got there they argued with me saying prices change over time. I had printed the screenshots with the times less than 30 mins after i booked on their site. The guy goes back to talk to his boss and comes up and tells me the policy changed 2 days ago and they wouldn't honor the price. Also you cannot change or cancel if you book on their site without incurring the cost of 1 night. DO NOT BOOK ON THIER SITE!!! Expedia you can make changes and cancel for free.
A world-class hotel that stands the test of time... again and again!
Our 16th visit to Live Aqua Resort in Cancún, and yet again, it surpasses all expectations, leaving us in awe of its unparalleled excellence. How is it possible, you ask? Well, let me tell you about the remarkable individuals who have made each stay an unforgettable masterpiece. Beginning our days with Daniel at Aqua Club is an absolute delight. His warm smile and impeccable service ensure that every cappuccino, breakfast, and snack is a divine indulgence. And when evening falls, Guillermo at Aqua Club enchants us with the best espresso martini ever concocted, elevating our evenings to sheer perfection. Neil, the Customer Service Agent extraordinaire, embodies the very essence of hospitality at the Aqua Club. With unwavering dedication, he anticipates our every need and graciously attends to every question, leaving us feeling pampered and cared for. Isaias and Magalie, our much-appreciated butlers, orchestrate our dining experiences with precision and grace. From making dinner reservations to ensuring flawless execution, they epitomize professionalism and attentiveness. At Siete restaurant, Mauricio reigns supreme as the epitome of efficiency and warmth. His unparalleled knowledge ensures that our favorite dishes are ready at the stroke of 10, welcoming us with open arms. And let's not forget the exceptional service rendered by Oscar, Caesar, and José across Siete, Azure, and Varenna restaurants. Pedro, the master chef at Azure, crafts made-to-order fajitas that are unbeatable. Down at the pool hut, Alexandra and her team of awesome pool butlers prepare our canopied beach beds with care and meticulousness, each and every day. Their smiles warm our atmosphere even more than the Cancún sun! Busy as bees are two wonderful people who go out of their way so very much, to make our vacation the most memorable ever! First, Senor Santa-Maria always shows us he appreciates us by leaving us some beautiful bubbly and hand-made chocolates as a welcome gift, along with a personal note. Mucho gracias!!! Also, David Martinez, Director of Hospitality Services, who always checks up on us to make sure all is well and we are as comfortable and spoiled as possible. In conclusion, Live Aqua Resort in Cancún isn't just a destination; it's a haven of well-thought out luxury, where every moment is crafted with precision and care. With a team of exceptional individuals like Daniel, Guillermo, Neil, Isaias, Magalie, Mauricio, Oscar, Caesar, José, Pedro, Dorcas, and Damari, Alexandra and her team, it's no wonder each visit surpasses the last. Here's to many more unforgettable experiences at Live Aqua Resort—a true gem in the heart of Cancún.
Million dollar views
The beach views are spectacular , the service is 5 star, The Food was really good, the grounds are clean and the staff very attentive , plenty of pools to choose from or just lay on a lounger at the beach