Location
Cancun - BeachProperty Information
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Resort Details
Hotel Advisories
General Policies & Fine Print
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - This hotel cannot guarantee a spring break-free environment.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.
Customer Ratings & Reviews
TripAdvisor Traveler Rating
15447 reviews
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Feb 02, 2023Live aqua never disappoints
Just got back from my 5 time at live aqua cancun, and enjoyed every minute. Compared to other resorts it’s the best. Staff like Rosalino, Jonathan, and Stephanie are the best part of the resort, they always make you feel taken care of which adds to the relaxation aspect. Live aqua has the best beach on the entire Cancun strip, best views from the hotel room. I’ll be back for 6 times guaranteed
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Feb 02, 2023
Live Aqua Cancun - Exceptional!
Recently completed another company trip to Live Aqua Cancun. This is our 4th time at this great adults only resort. I love this resort as do our employees. Beach access is easy, pools are great, and the resort is not so big that you become lost. The location in the hotel zone is the best with a mall directly across the street. There are so many pros to this resort. First, negotiating with the powers to be is never a hassle. Changing names, room types, or upgrading is easy. This is always an issue for anyone in charge of company trips. I purchased 26 rooms and had to make multiple changes. The service is outstanding plus!!!! They go beyond the call of duty to make sure everyone is happy. If there are any issues with your room, they are there within minutes to fix the problem or change your room if necessary. Room service arrives quickly. I had the Tierra suite, and it came with a butler, a daily reserved cabana of your choice, a 20-minute foot massage at the cabana and access to the Aqua Club. On this trip, a personal shout out to Rodrigo and Luis (my butlers). They always managed to find me wherever I was and ready to do what they could. In this case they had to do quite a bit of additional things for my group. Restaurants do not accept dinner reservations, but if you have a butler, you have access to reservations. I could contact them immediately using “What’s Ap” for texting or a phone call. The resort staff is great, always have a smile for you and ready to please. Another shout out to Marco Arenas (manager of groups & conventions)! He did everything I asked for and more. For our private 2-hour breakfast meeting, I chose a plated breakfast for the group. The breakfast presentation was awesome and delicious! We also had a private dinner reception. I chose the buffet because nowadays there are too people that are vegetarians or needing gluten-free items. I was sent a menu of varying choices but was able to mix/match or substitute many of the items. When our speech ran a little too long there was no problem delaying the delicious dinner. Great job, Marco!!! Finally, a personal shout out to Luis Silva (financial officer of Live Aqua). He is so easy to work with regarding payments and changes. Live Aqua believes in “What can we do for you?” Our company has been to quite a few adults only resorts and Live Aqua continues to stand out in my opinion. I look forward to returning!
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Feb 02, 2023
Chicago to Cancun. No better way to escape Winter than at Live Aqua!
This is the third visit to Live Aqua for me and my wife. We love it! Especially to escape the winter months in Chicago. The service, food, and amenities are excellent. On this visit in particular, Marco (Antonio) - the Juice Guy w the brilliant green cap - epitomizes the stellar professional and friendly service you come to expect at this Cancun property. I visited him every morning. He welcomed me with a smile and remembered exactly how I like my custom smoothie prepared. Great way to begin my day! Marco, Thank You! Live Aqua, Thank You! Look forward to seeing you on our return to Cancun. Cheers!
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Feb 01, 2023
Thank you Live Aqua
My wife and I spent 11 days of our honeymoon here and can’t say enough how much we enjoyed it. The food and drinks are great and the staff is absolutely incredible. Everyone is so kind and inviting. We loved all the different pool options as well as all the green spaces that make it serene. The pools and room are clean and beautiful. Special thanks to Eulalio, our waiter at hidden gardens. He and the rest of the staff exceed all expectations. Thank you.
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Feb 01, 2023
Birthday Vacation
Our whole experience has been wonderful! The employees are all friendly and attentive. The food was one of the best parts! MB was our favorite as it was a 3 course experience. Chef Ernesto, Carlos, Cesar, Paco, Alvaro, Benito, Rodrigo and William all prepare wonderful food each day!