LocationCancun - Beach
General Policies & Fine Print
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - This hotel cannot guarantee a spring break-free environment.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.
Customer Ratings & Reviews
TripAdvisor Traveler Rating15773 reviews
Feeling smart for choosing this property
My wife and I (okay, mostly my wife) poured over every review of every property in Cancun and watched every review for months and ended up at Live Aqua for a family get together. First, I’d like to say that we couldn’t be happier with every single aspect of staying at this property. The service was exemplary and to a person everyone seemed happy to be there and happy to make sure our stay was everything we wanted. They even have a button on their phone that says your wish is our wish. We were picked up by Nacho Tours having watched reviews of them and brought to the resort quickly and without hassle we were concerned about traffic, but everything was easy to navigate and we got to leave Aqua in 20 minutes or so. I’ll add that we chose to upgrade to the suites - we had a terrace suite and a Tiera suite and upon arriving were greeted warmly and whisked upstairs to the Aqua club where we checked in quickly and met our butler. This adult only inclusive resort seems to be about half suites, and if there is any way you can pull it off we recommend you upgrade. It gets you a level of service that includes a daily cabana, a daily foot massage and reservations for the restaurants which you will appreciate I guarantee you. We spent memorial day weekend and expected, and we’re prepared for crowds and a little bit of chaos but saw none of that. There was always room in the pools. There was always room in the restaurants and buffets. The crowds that were there were just the right size, and we never felt rushed or crushed during our entire visit. I believe we tried every single restaurant on the property, including every food cart taco stand margarita, bar, and poolside bars. The restaurants are included in the all inclusive price with the exception of Carnivore. At least a couple of the restaurants have premium menu additions that you can add for a fee, but Carnivore is a standalone steak restaurant surrounding an indoor water feature that is spectacular. The prices at Carnivore are comparable to big city pricing in the US but so is the quality and the service was top-notch. We spent a lot of time poolside, going from one to a different one of the seven pools there, which were all warm and very clean. Everybody was happy and friendly, and the cabana service is top notch. Just don’t leave your food on your chair unattended for a minute because the birds enjoy this resort as well and will be in your food plate faster than you can turn around. The beach is a fine sand that is cleaned early in the morning and throughout the day. The sargassum that everyone, including us, were so worried about was really no big deal at all - a little tiny bit along the edge of the beach, and what was in the ocean seemed to clump in areas that you could easily navigate around. This was a big concern for us, and it turned out to be no big deal . We also watched the weather reports incessantly before we left. And yes, it does rain - sometimes hard sometimes light but an hour later, it’s all gone, and never proved to be any concern for us at all. This was our first time to Cancun and we were so impressed that we joined their fiesta club and will probably go back to Live Aqua often. In the location, beach, amenities, service, food, drinks, quality and care for its customers this property is five stars across-the-board
A Place to Relax in Paradise
We have been to Live Aqua five times since 2016. This is a beautiful resort with an easily accessible beach and fantastic pools. Everything is kept spotless. The rooms are well appointed and cleaned twice a day. We were in a Premium Aqua Club Ocean Front King room. The Aqua Club is a lovely space for pre and after dinner drinks as well as snacks and coffee throughout the day. There is 24 hour room service included. The restaurants each offer a different type of food, and all was delicious. A must try is the habanero cream soup at MB. The sushi rolls near the AKA bar are also a great appetizer. We would sometimes do a "progressive dinner" starting with a sushi roll, then onto MB for soup, and then to the Italian restaurant for a main course. The entire staff was incredible. Oscar was our wonderful waiter every morning at breakfast. He would see me coming and have a watermelon mimosa waiting at the table by the time I sat down. Marco made delicious smoothies and is the friendliest person I've ever met. Ami took great care of us at the pool, and Guierrmo makes the best drinks at the Aqua Club. I would highly recommend this as a perfect place for a relaxing getaway!
Impeccable attention to detail
The whole experience was great! The rooms to the food. Different temperature food. The removal of the seaweed everyday. Especially our butlers Maggie and Ruddy. Being in the industry with multiple restaurants we understand the value of personalized hospitality and they really took it to the next level. 10/10 we will be back!
We had a fabulous stay at Live Aqua! Our butlers Ruddy and Azul - both were amazing and were always ready to help us with our requests. They made sure our entire vacation is relaxing and fun. We also enjoyed the activities planned at the resort. Their entertainment team - Osi, Erick, Maria was a fun loving bunch of team who were always making sure we having good time.
Alejandro was an excellent waiter, providing exceptional service and made our entire evening extra special. The food was delicious as well! Alejandro also went out of his way to accommodate my gluten allergy. Gracias, Alejandro!