General Policies & Fine Print
Customer Ratings & Reviews
TripAdvisor Traveler Rating3795 reviews
Absolutely beautiful dream resort
Arrived the rooms in the gulf tower were not connecting and not two queens And a king but one phone all the manager Claude sorted everything out and moved us to the most beautiful rooms ever! Large balconies, comfortable home from home rooms. Dielectric access to the beach. Robes. Everything just spot on. The food in the restaurants was delicious. We loved everything about La Playa. The beach is pristine. The staff and service service impeccable, especially Claude who retrieved my clothes I stupidly forgot there and gave us two wonderful rooms. We will be back next year hopefully if everything is ok in Naples after the terrible hurricane.
Lost in a storm
Lost a day due to storm evacuation. Not really to blame for that however, no attempt at restitution or credit delivered since package was paid in full in advance. Branding and service still matter to some consumers. Not impressed with follow up with travelers negatively impacted by circumstances. Although they assisted booking in another sister site....I did have to pay 2 additional nights at market rate to keep a roof over our heads......As long as the parent company gets paid I guess.
a beautiful Resort
I will definitely stay again. loved the quaintness of the spa, the staff was so friendly. Food was delicious and the atmosphere is unbeatable. gorgeous sunset. my daughter and I enjoyed the view from our balcony.
This is a great resort to enjoy the beach! Make sure you get the Gulf Tower or Beachhouse if you want beach front room. Pools are amazing! Staff is very friendly and attentive. Recommend dinner at Baleen for the sunset view too!
Wonderful Experience in Naples!
The service my husband and I received at Baleen was exceptional the host Alex was extremely welcoming and our waiter Belforth was professional , friendly and efficient. In addition to the service the food was delicious. We look forward to returning to Baleen in the future to enjoy the beautiful ocean view and the top notch sevice .