LocationNaples - On Beach
General Policies & Fine Print
Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds. The hotel will place an authorization on the guest’s credit card in the amount of $100 per day based on the number of days the guest is staying. This authorization is from the credit card’s available credit limit. Once the actual amount of the incidentals is charged, the remainder is then released within 2-10 days.
Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy:
This hotel cannot guarantee a spring-break-free environment.
Room taxes are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel.
Minimum Age Restriction:
The minimum age required for check-in purposes is 21 years old. This policy remains in effect year-round.
- In-room wireless internet access and public area wireless high speed internet access
- Local calls and 800 access calls
- In room-coffee
- Beach chairs, beach towels
- Access to pool
- Access to the fitness center
The above list may not be comprehensive. The hotel can provide current fee and inclusions upon guest check-in.
Customer Ratings & Reviews
TripAdvisor Traveler Rating3797 reviews
Not Ready for Primetime
Unfortunately, the resort suffered from Hurricane Ian of 2022, but with the temporary closure of amenities, and the current accommodations, it does not warrant the prices being charged. It was very disappointing, and I would not be inclined to return for a stay in Naples. The hotel was not clean, and it looked like it was nowhere near being ready to reopen. I wish them all the best, but it is not worth the price currently being charged.
Do not recommend
Because of the hurricane most amenities were closed. They were still doing constructions on site and I could hear them drilling which made the whole room to vibrate. The room was dirty, I saw ants everywhere. The only good thing was staff. They were nice.
Absolutely beautiful dream resort
Arrived the rooms in the gulf tower were not connecting and not two queens And a king but one phone all the manager Claude sorted everything out and moved us to the most beautiful rooms ever! Large balconies, comfortable home from home rooms. Dielectric access to the beach. Robes. Everything just spot on. The food in the restaurants was delicious. We loved everything about La Playa. The beach is pristine. The staff and service service impeccable, especially Claude who retrieved my clothes I stupidly forgot there and gave us two wonderful rooms. We will be back next year hopefully if everything is ok in Naples after the terrible hurricane.
Lost in a storm
Lost a day due to storm evacuation. Not really to blame for that however, no attempt at restitution or credit delivered since package was paid in full in advance. Branding and service still matter to some consumers. Not impressed with follow up with travelers negatively impacted by circumstances. Although they assisted booking in another sister site....I did have to pay 2 additional nights at market rate to keep a roof over our heads......As long as the parent company gets paid I guess.
a beautiful Resort
I will definitely stay again. loved the quaintness of the spa, the staff was so friendly. Food was delicious and the atmosphere is unbeatable. gorgeous sunset. my daughter and I enjoyed the view from our balcony.