Property Location: With a stay at Krystal Urban Aeropuerto Cd de Mexico in Mexico City (Ixtapalapa), you'll be a 4-minute drive from Tezontle Park and 5 minutes from Autódromo Hermanos Rodríguez. This aparthotel is 2.9 mi (4.6 km) from Foro Sol and 3.6 mi (5.8 km) from Sports Palace Dome.
Rooms: Make yourself at home in one of the 96 guestrooms featuring MP3 docking stations and flat-screen televisions. Complimentary wireless Internet access keeps you connected, and cable programming is available for your entertainment. Private bathrooms with showers feature complimentary toiletries and hair dryers. Conveniences include safes and desks, as well as phones with free local calls.
Amenities: Enjoy recreation amenities such as a fitness center or take in the view from a terrace. Additional amenities at this aparthotel include complimentary wireless Internet access, a television in a common area, and a banquet hall.
Dining: Enjoy a meal at R1, or stay in and take advantage of the aparthotel's room service (during limited hours). Wrap up your day with a drink at the bar/lounge. Continental breakfasts are available daily from 7:00 AM to noon for a fee.
Business, Other Amenities: Featured amenities include a business center, express check-out, and dry cleaning/laundry services. Free self parking is available onsite.
General Policies & Fine Print
Checkin Instructions: Extra-person charges may apply and vary depending on property policyGovernment-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental chargesSpecial requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteedThe name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservationThis property accepts credit cards; cash is not acceptedNoise-free guestrooms cannot be guaranteedSafety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guardsBe prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Special Checkin Instructions: Front desk staff will greet guests on arrival. The antigen departure testing fee for COVID-19 is waived for US citizens (up to 2 guests per booking) staying 3 nights or more.
Know before you go: The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation. No pets and no service animals are allowed at this property. This property advises that enhanced cleaning and guest safety measures are currently in place.Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; masks are required in public areas; reservations are required for some onsite facilities.Enhanced food service safety measures are in place.Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service.On-site PCR COVID-19 testing is available for a MXN 900 fee; reservations are required for on-site testing.This property affirms that it follows the cleaning and disinfection practices of National Guidelines for reopening Tourism (Mexico).
Optional Fees: Fee for continental breakfast: approximately MXN 200 for adults and MXN 120 for children The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
Customer Ratings & Reviews
TripAdvisor Traveler Rating605 reviews
Hair, Blood and Mucus in the bed, brown smelly water from the tap.
This was our go-to airport hotel pre-pandemic. However, this past visit will be our last. The title of the review says it all. Additionally, there were dirty room service trays in the hallway that were there on arrival and not cleared up during our stay. Intake staff were friendly and reassigned a new room, but no offer of refund or compensation was made. Horrifying experience. We will never return.
Great overnight stay. Close to airport.
Enjoyable stay. Front Desk personnel were very professional and courteous. Clean rooms and clean property. Parking was available which was a nice unexpected bonus. Front desk staff member Miroslava delivered delightful service.
Krystal Urban Aeropuerto Hotel
Our stay was very enjoyable The food in the restaurant is delicious Arturo and Albert are very helpful, friendly and very polite and professional, they provide excellent service We were also provided with an excellent driver, Miguel. He is a very competent driver, very friendly and informative. 5 stars overall.
0 star for communication
Price okay Location could be better Food okay, I preferred outside the hotel . House keeping .. awesome 5 star Management .. poor Communication.. poor Front desk needs to be trained to address the guest with their name instead of saying “Hey Lady “ Would I come back ? No .. because communication is everything in any relationship personal or business .
Good option Close to airpot
We had a good experience. We just needed a place for one night to wait for our connecting flight and this hotel has a free shuttle with very helpful drivers. We landed and meet at the agreed gate and they were on time. The checkin was fast and friendly. The room was nice and the bed super comfortable. Big shower. Good food at the restaurant at reasonable prices, free breakfast, and very nice and friendly customer service, Adrian and Dayanira were our waiters, but in general all the staff was super nice. Clean hotel