General Policies & Fine Print
Check-in Policy: Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy: Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy: This hotel cannot guarantee a spring-break-free environment.
General Information: Room taxes are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.
There is a daily resort fee that includes: valet parking, lei greeting upon arrival, one
in-room bottle of private label wine (must be 21 or older), high-speed
wireless internet access, wellness classes, hosted evening manager cocktail
reception on Wednesdays, keepsake Ko’a Kea flip flops, and access to over
3,000 same-day newspapers and magazines worldwide on your personal devices via PressReader. The fee is subject to change without prior notice.
The above list may not be comprehensive. The hotel can provide current inclusions upon guest check-in.
Customer Ratings & Reviews
TripAdvisor Traveler Rating2931 reviews
Give Hunter and Erin a RAISE!!
Excellent check-in and check-out process with "Hunter" - he really was nice "bookends" to the stay, always smiling, answering questions directly and quickly. He also made sure the beautiful flower arrangement, note, and champagne were there on time, chilled and fresh! Well done, Hunter! As well, "Erin" from the poolside bar is a gifted hostess and bartender! On the negative side, our AC went out 2x, our tv went out 5x - they fixed both issues quickly but definitely annoying and the rooms seem dated. I did NOT appreciate the little envelopes from housekeeping - who could ALL use some retraining - for tips. On the positive side, I was very happy to be made aware of the gluten-free options and the staff were consistent about ensuring that I didn't get any of my allergen, melon. I was more than pleasantly surprised when I was given the royal treatment with a gluten free pizza as well as gluten-free shrimp to give this newly diagnosed traveler a taste of the normal (I was diagnosed about 4 days before vacation!). I really appreciated their attentiveness. Outside of housekeeping, it really was the staff that made the stay relaxing and enjoyable. And the view - wow! We stayed 8 days and actually never made it to the restaurant as the poolside bar was just great!
Been staying at Koa Kea since they opened 15 years ago and love the place, especially the Service. Everyone is great but would like to single out the following for exceptional service. GM Sharolyn, Front Desk Becky and Leia, Pool Bar Erin and Jessa, Red Salt Nick, Ashley, and Marlina, Housekeeping Bea.
A beautiful place for brunch and a bit of wandering on the beach
We did not stay here as our hotel, but had heard such great things about Red Salt that we made a trip here to have brunch. While we waited for our table, we wandered the beautiful resort. It is smaller and labeled as more romantic than the other, larger resorts nearby. It is a restored 1960's era resort that was left abandoned after Hurricane Iniki in the 1990s and reopened in the late 2000s as a rebuilt boutique resort. The views were excellent, the staff very friendly, and the grounds were well maintained (at least where we were). Since we didn't stay there, I don't know what the rooms were like, but I would love to come back and stay.
Biggest Con Ever!
Please do not fall for the hype that this hotel is worth booking. It is at best a 3.5 star hotel charging 5 star prices. I reserved a partial ocean view room and received a view of the parking lot. After complaining, I was told there was nothing else available. I asked for daily housekeeping, and got nothing. I asked for a late checkout and was told they could not do it. This hotel gauges you for every nickel and dime and offers zero in return. While they got me this time, I will never return and never recommend them to anyone. Instead, I'm writing this review to warn people: Save your money and book at the Hyatt or somewhere else that is reputable and will give you what you paid for.
Koa Kea remains my favorite resort in Kauai
Koa Kea is my favorite! A true gem if you are looking to get away from the “large” resort vibe. Intimate, quiet, absolutely beautiful location with the best staff that truly share the aloha vibe. Food is amazing - favorite is poke bowl from the pool bar. Loved that I never had to use an elevator or share space with hundreds of visitors. True paradise.