General Policies & Fine Print
Customer Ratings & Reviews
TripAdvisor Traveler Rating1016 reviews
I stayed here for five days while I attended a work conference and my experience was subpar. Pros: The gym is fairly large and has a nice variety of machines and equipment available. The rooftop bar has delicious food and I’m sure a fantastic view, but the weather was foggy and it was very cold. They don’t appear to have heat lamps and provided me with blankets instead. The room is fairly quiet (could occasionally hear the person next door on a call), and clean. Jereal with the valet staff and Michael with the concierge were very nice and friendly. Rick and Harley with the front desk were very helpful and friendly. Cons: I used the laundry/dry cleaning service to prepare for the week and the laundry service lost my silk blouse. I brought this up initially with Rick at the front desk and he notified his manager immediately and the manager let me know that they needed to check with the laundry service contractor to see if they still had the blouse and they would get back to me the next day. The next day they contacted me to let me know the contractor claimed they return the shirt with the rest of my items and I confirmed after my conference that they had not. I later spoke with Harley with the front desk and she was very helpful and collected details about the blouse. She said she needed to get in contact with housekeeping and would make sure to rectify the issue. The next day, as I was checking out, I asked the front desk rep about the status and they let me know that they will be taking the total cost of the blouse off of my total bill. Since my stay was being paid for by my employer and they lost my personal item I asked them to issue me a check to cover the cost of the blouse and the Director of Rooms, Duvon Collins, responded by offering to give me 50,000 points to my IHG account….I politely declined. Since I trusted this hotel with my valuable item and they carelessly lost it, i have absolutely no desire to stay at another IHG affiliated hotel. He then responded and said that he could provide me with a check to cover the cost of the blouse if I am able to provide a copy of the receipt… Being that I bought the blouse in Hawaii over a year ago I checked and did not find my receipt. I am beyond disappointed and disgusted by the poor attempt by this director and hotel to resolve this and will avoid staying here or any other IHG hotel, by any means possible. Other cons: The check in process felt unwelcoming and like the front desk person had something better to do than help me at that moment. There are 4 different elevators, there is the main elevator that takes you to the lobby on the 70th floor, or to the gym on the 7th floor; another elevator bank is used to go from the room to the lobby and vice versa; another elevator bank (found on the first floor) takes you to the parking/valet to pick up your car; and there is a separate elevator that will take you to the restaurant on the rooftop. The hot water in the shower randomly shifts from hot to luke warm. The food at La Boucherie was not what I expected to experience at a Michelin star restaurant. Needless to say, I will not be staying here again and don’t recommend it.
Not yet reaching the lofty heights it aspires to!
Wonderful in many ways, yet utterly frustrating! Much has been said about the ludicrous elevator configuration, but eventually, you get used to it. Regardless though, the incessant beeping tone inside the elevator for each floor (dozens of beeps) is comically annoying. During our stay most staff were delightful, others (housekeeping) were chatting loudly on their mobile phones while working. Bags of trash and room service trays lay in the hallway for 16 hours without pickup. And, the carpeting in many areas is rippling and creating unsightly and possibly dangerous bumps! These failures (while tolerable to a certain extent) are not the mark of a true luxury hotel. The staff in the spacious but spartan club lounge were totally terrific. They are on it! Overall the I.C. LA is worth giving a try, provided you don't demand perfection.
PRIME accommodations in the heart of DT LA
Have stayed at almost every Hotel in DT LA... UGH. Ventured out of all the usual places and was so pleasantly surprised. The IC SF is one of my favorite biz hotels in The Bay so thought I'd give LA a try. Absolutely LOVED this hotel - in a super location with restos both on the property and close by, shopping right across the street, and easy on and off the 110. Of special note - Valet JaReal. So friendly, & helpful when we arrived - giving us a quick overview of the property, making recommendations, and directing us to the lobby on the 70th floor. Always friendly as we came and went from the property - asking if we needed help with anything - super employee and everything you want in hospitality. THANK YOU. OK - highly recommend a corner room both for the space and the view. The room was super clean, comfortable, and had just the right amount of modern comfort to feel like I could work from the room, run to meetings and come back and relax. Nothing pretentious or overdone - but beautifully appointed with a slight hip & cool vibe. The bed - EXTREMELY comfortable with quality linen. Late-night in-room dining came through quickly and was very good. This is my new HQ when visiting DTLA for work and maybe a bit of pleasure. Will be back for sure and will recommend it to colleagues and friends.
Failed to honor accessible room reservation
What should have been a wonderful experience turned into safety worries. The hotel is beautiful. The views on a clear day (and we had a clear day) amazing. BUT for those with accesibility issues this hotel has the potential to be a nightmare. My 89 year old mom needed an accessible room. Her reservation for one was NOT honored with no explanation nor excuse. She could not shower nor bathe safely because of a lack of grab bars and rails. How hard can it be to ensure that showers are NOT a safety hazard? The hotel has a major problem with humans NOT answering the phone. Voicemail does not deal with service nor safety issues. There is zero reason to feel safe when no one actually answers between 1 am and 6 am. If you are healthy and under 40 it remains a great hotel. Over 65? Use at your own risk.
Wonderful 2 night stay
The beds were awesome, the views were great, the pool and workout area were wonderful, and the staff was friendly and helpful. The Lobby was beautiful and lively. My only downside is that food is expensive at the hotel and surrounding areas. There are some cheaper options but you have to look for them. Very convenient if you are going to crypto.com!