General Policies & Fine Print
Customer Ratings & Reviews
TripAdvisor Traveler Rating998 reviews
Amazing views but some issues with housekeeping, service, elevators and restaurant policies.
There are lots of great things about this hotel. 70th floor lobby, gorgeous pool that is large for a city center hotel and warm even in January, tasteful room decor and a gym that is nicer and has better equipment and facilities than my paid gym at home. I experienced some issues though. *The trash can in my room had the previous guest's old Kleenex in it. *The bed sheets had some old blood stains on them. *A housekeeper entered my room while I was naked at 10.00am without knocking or announcing herself. *Elevators use a touchscreen to request the floor before you enter the elevator. The touchscreen were poorly calibrated so when trying to request for example "53" you would enter "5" but "3" would not register. You could hear other guests complaining about this every time you took the elevator. *The restaurant has a $60 minimum per person excl tax and tip. So it you just want the $26 burger, you would need to order another $34 worth of food and drinks. *At checkout I mentioned the issues with housekeeping. Instead of being asked for more detail, or asking if I would like follow up from a manager etc, I was just told I would be given 10,000 points without me even mentioning compensation. It felt like my concerns were dismissed and I was just given points to shut up and go away. Overall my stay just didn't feel like a 5-start stay.
Excellent but be aware of fees and parking
On arriving, the first thing you think of is WOW. The lobby is high up in the sky and it is nearly like you are in a Sky Tower, and don't forget to try out the roof top bar. Rooms are simple, modern, and luxurious, and the service is very good. Breakfast is also better than your typical free breakfast with fresh baked and made foods, but of course it will cost money and isn't free. However, be aware, the parking here is very expensive and you're better off parking in a nearby garage for far less, assuming you aren't exiting multiple times.
Not bad in recovery mode with space for improvement
Hotel is still in recovery mode . Staff are excellent especially in the restaurant. Food is expensive We paid for breakfast in our accommodation but you have to pay for coffee on top. Unacceptable really when is a breakfast not have coffee . Just left a sour taste. Valet parking steep at $56.00 would have parked elsewhere but too many homeless to navigate. Views are to die for. Be careful if busy on check out one day took 45 minutes to get on elevator . Certainly gave me concern in an emergency . Really think check in would be better on bottom floor and give a free drink to go to top floor . Anyhow a nice hotel but be aware of extra expenses. Staff awesome
Worst hotel I have ever stayed at!
This is the worst hotel for the price i have ever stayed at. The check in is on 70th floor then you have to take special elevators to get to your floor. If you are coming in off the street you have to go up to 70 first then back down to your floor. How stupid! Dinner at the bar on 71 st floor took over an hour and a half to get. We were just ready to close out and give up when our mediocre food arrived. We asked for ice to be delivered to our room and finally went to bed because it never arrived. After 45 minutes we get a knock on our door with the ice! Good lord i swear motel 6 would have been a better stay!!!
Modern Technolgy Hotel
I enjoyed the tallest building west of Chicago. It was so invigorating. The pool is really nice, and they have a state-of-the-art gym. The hotel can be confusing if you are not technologically savvy. The restaurants are nice, and the lobby is welcoming. The place is very busy, and they do a good job of taking care of the guest. I felt like a VIP while staying there and recommend it for business or pleasure.