General Policies & Fine Print
Customer Ratings & Reviews
TripAdvisor Traveler Rating6935 reviews
Brenda at front desk
I had a great time but unfortunately I had to leave early due to work I had to be mandated due to a hurricane. Brenda at the front desk helped me so much and try making my stay better and smooth on leaving early.
The staff was wonderful, but I didn't like being over charged for my room. I had two room, and the difference was stounding. I was giving a cheaper price for the room with the king size bed than I was given for the two queen beds. Please tell me why. I am just now reporting it because I have been sick. I had an accident in my room which caused my face to swell significantly, if you have any questions, I can be reached at 318-730-6073
This hotel was strange. It had no drawers, no desk, a tiny fridge that never got cold, a shower that did not properly drain, and faucet that ran brown water, and the loudest air conditioner in the world. I was in Chicago with temps in triple digits and I opted to turn it off so I could escape the noise. My view was horrible. If you can help it, stay out of room 667 on the renovated side.
My fiance was on business managing a construction project in a suburb an hour away, and our flight arrived in the morning. We decided that I would go ahead to the hotel and see if I could check in early. We paid online for three nights ahead of time with my fiance's credit card, but the front desk employee refused to let me go to the room unless I put over $1,000 on my own credit card, even though he had a room for us and it was over 90 degrees outside. I'm very disappointed that I was treated this way, especially as an IHG member. I will never stay at this property again, even though my fiance has regular business there in Chicago.
Intercontinental… good location
The Intercontinental Hotel has a great location. However, having a great location also has its downfalls. We were facing Michigan Ave and even being many floors up it was very loud with traffic at night . The staff overall was great. Bed was relatively comfortable, however nobody should plan on sleeping on the pullout couch, absolutely horrible . Starbucks near the lobby which was very convenient.