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Customer Ratings & Reviews
TripAdvisor Traveler Rating
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Not like it use to be - Aged
I stayed at the Intercontinental Chicago nearly 20 years ago. The hotel at the time had a quality upscale feel. The decor was modern and appropriate for the price and class. My recent stay was underwhelming. The Decor had not changed in 20 years. The hotel and rooms were the same from 20 years ago except for the TV. Everything is aged including elevators; The bathrooms were still the same. Ice machines are located on certain floors so you have to get on the elevator to get ice. Also the water pressure is very low. So forget having a brisk shower. On the other hand, The hotel was clean and the Staff was Awesome. They made up for an aging hotel and limited facilities. The Service and Maintienance personnel would be an assest to any hotel with high staff expectations . This hotel in my book use to be 4 of 5 Stars but has now slipped to 3 of 4 stars.
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Comfortable and quiet
The front desk staff were very friendly and welcoming. We got an upgrade for joining IHC membership. ROOM WAS QUITE CLEAN, even the carpet. Huge showerhead and water was instantly hot, which is pretty amazing for such on old building. I never got to the beautiful swimming pool, but will the next time we stay.
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Gorgeous hotel in the center of town
Went there with my two kids for a 4 nights stay. The building itself is beautiful and at a guess around 100 yrs old, staff were friendly, accommodating and competent, room was fresh, clean and spacious, the food was excellent and was perfectly placed slap bang in the center of Chicago. Our personal favourite was the amazing art deco pool, apparently Johnny Weissmueller used to train in it back in the day. We love our stay there, would definitely recommend.
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Amazing location, but worth the price?
Being in central Chicago gave us tons of places to eat and shop that were all within walking distance, but $75/night to park a car plus the cost of the room was a little steep. Customer service was amazing, but the rooms are starting to feel a little more dated/run down (my shower leaked all over the bathroom floor and the electrical socket was a little iffy).
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Great Stay!
My boyfriend and I stayed for our anniversary and it could not have been more perfect. Amazing pool, great room and super friendly and helpful staff. Would definitely recommend and will definitely be staying again!