Iberostar Tucán hotel is truly a unique stay, guests can encounter all sorts of monkeys, tropical birds, fish, turtles, and other indigenous flora and fauna which makes this hotel a proud holder of Green Globe Certification. That’s not all, from thrilling entertainment to scrumptious dining options, your all-inclusive stay in Riviera Maya is bound to be exciting and relaxing!

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Resort Details

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Hotel Advisories

Advisory STUDENT/YOUTH GROUPS POLICY: In order to maintain a family oriented environment, Iberostar Hotels and Resorts will be implementing a policy directed at student/youth groups. Students/youth are considered by the hotel as any person between 16 and 23 years of age. In addition to the Spring Break Policy instituted for all bookings traveling in the months of March & April, Groups shall adhere to the following conditions: · All student/youth groups must be preapproved & will be reviewed case by case
Advisory Family Room - category has a minimum occupancy of 4 paying guests. If this requirement in not met, the hotel will deny the booking.
Advisory The state of Quintana Roo will be charging a sanitation tax of 32.57 MXN (approx. $2.50 USD) Eco tax, per room per night. This amount is not included in your vacation price and will be collected at your hotel. This fee is subject to change at any time without notice by the hotel.

General Policies & Fine Print

Check In: 3:00 PM
Check Out: 11:00 AM
Minimum Check-In Age: 13
General Policies:

Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds. 

Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.

Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.

Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.

General Information - Room taxes and service fees are included in vacation price.  Minimum night stay restrictions may apply.  Reservation changes may not be permitted unless authorized by the hotel.

Customer Ratings & Reviews

TripAdvisor Traveler Rating

4.5 11061 reviews
  • 5.0 star tripadvisor rating
    Fabulous stay at Iberostar Tucan

    Perfect holiday in every way! The hotel adjoins the quetzal hotel and you share all amenities. This hotel is spotless. Super clean, staff tirelessly work to a high standard. We had an amazing time - we travelled with my disabled mother, special thanks to Omar who noted we were trying to find a shaded seat for her and he immediately provided us with shaded sun loungers which he ensured was reserved for the remainder of our trip. Outstanding service and we were so appreciative. The food was of a very high standard - we ate buffet for lunch and breakfast and al la carte for dinner. Lots of variety on both. Always different pasta and pizza options as well as 2 fresh fish options, chicken, steak, salad etc. cakes, always fresh fruit. The a la carte are a turn up and queue apart from the Japanese restaurant which you need to reserve. My favourites were Mediterranean and Japanese. Japanese is like a show, my 4 year old son was very proud he caught the rice ball they threw at him in his mouth first go. Room was very clean, slightly dated but didn’t bother me. Air con was good. Big room. Didn’t spend time on the balcony but looked nice. Liked the stocked fridge in the room. Lots of wildlife - we saw monkeys, coatis, agouti (not heard of them before) peacocks and flamingos. The hotel is located in playacar which is an area which is in a tourist enclosure. There appears to be security gates to access and if and proof of reservation is needed to gain entry. It felt very safe. We went to playa del carmen by taxi ($10) it was ok. Need to haggle for everything including the taxi ride back. I guess that’s just the Mexican way. Will definitely recommend and come back.

    Apr 17, 2024
  • 5.0 star tripadvisor rating
    10/10

    Very nice place if what you are looking for is a nice and clean beach, the hotel is very beautiful and clean, the food is excellent and the staff is very friendly. Thanks to Mr Jan for the attention and help with the reservations. I would return without a doubt.

    Apr 13, 2024
  • 5.0 star tripadvisor rating
    A fabulous family holiday! Highly recommend this hotel x

    This was our first trip to Mexico and although we have been to other places in the Caribbean we were unsure what to expect and reviews of all hotels we liked at can be variable! But we need not have worried as our stay here was amazing from start to finish! My husband and I have 3 children aged 13, 10 and 7 years old and everyone loved it! It was a lovely time of year to visit as it was hot and sunny but not too humid. What a fabulous hotel! It is so clean and well cared for. We stayed in adjoining rooms and the rooms were nice and air conditioned and had a stocked fridge at all times! They had everything you would need and looked out into a tropical area where you could watch the howler monkeys play in the trees from your balcony! They liked to hang out in front of our rooms in the morning as the sun came up! We really liked the eco efforts the hotel made and the refill water from the coolers was a great touch. The jungle area was fascinating and added another fantastic dimension especially for the children. They got to spot all sorts of wildlife wandering around on the way to the pool or beach - such as monkeys, coatis, agoutis, peacocks, flamingos, tortoises, Iguanas and geckos to name a few and this was a constant source of amazement to the kids! I was apprehensive that due to this area we may get feasted on by mosquitoes but we only got a couple of bites each and the hotel provides a natural repellent lotion which worked a treat! I think we got most of our bites at the airport to be honest! The beach is wonderful - just a tropical paradise of white powdery sand and turquoise sea! This hotel do a great job of removing the seaweed that you find along this coast to leave the sea so clear with little sand banks to paddle to, truly beautiful. The pool is large and has different areas and was great for the kids as they were able to stand and play in the water as well as swim in the deeper areas. The team constantly ensure the pool area is clean and tidy and meticulously look after the pool water. There is a swim bar area for adults and a kiddies pool with slides for little ones which is fun! Whilst you sit in your lounger you can see the monkeys swinging in the trees above - so funny! The all inclusive cares for everything you need and we were wary that we might need to pay loads of extras but apart from giving tips to the staff we did not have to pay for anything. The bar near the pool and beach only ever had a queue of one or two people, and there is also an area where you can help yourself from the machines too! The cocktails were great and I sampled quite a few! You could eat somewhere at all hours of the day and most of the night! The ice cream bar was enjoyed by the kids everyday! The buffet for breakfast lunch and dinner was excellent and had something to please everyone. We visited the Mexican, Mediterranean and Italian too and had great meals. There is a beach bar serving hotdogs and burgers too which is great if you don’t want to have to go to the main buffet and there is a smaller buffet near the beach which was great too! I have coeliac disease which means I have to have a gluten free diet and this can be difficult when travelling. In the buffet there are lots of allergen signs next to the foods and the main chef took me around and was very knowledgeable in telling me which foods I could have and gave me deserts and offered to cook gf pasta etc from scratch for me. I never got ill and always had plenty of choice! He was so kind and thoughtful and didn’t make me feel like an inconvenience which you often experience as someone with coeliac. It was always delicious and everyone loved it! You do get asked if you want information for the spa etc a couple of times a day if you are by the pool or on the beach but if you say no thank you - you are never hassled by any staff. The enthusiast entertainment team were great and ran so many activities for kids, teens and adults and there was always something to do if you wanted! We just wanted to relax but it was fun seeing some of the pool side games in the late afternoon! We never really bother with evening entertainment at hotels but there was always something on - if you wanted to watch it! The fire show on the beach was really worth watching though - get there early as it gets really busy! There really were no major downsides to this holiday at all - just a couple of points. If you are travelling with a young teen they count 13+ as an adult for the all inclusive. When we checked in they queried if we had only paid enough for a child instead which we knew we hadn’t but couldn’t easily find the evidence. After a bit of back and forth and looking at how much we paid they agreed that we had paid the adult fee for her. We booked through an agent - but might be worth taking proof that you had put their age in as 13 months on the agents website to show them! Although they have a no reservation policy for sun beds this is impossible to enforce and people get up at 6am to reserve at the beach and pool. I’m not sure what the answer is to this really! The hotel can’t possibly remove all these towels and then re wash them! It’s unenforceable really! We happen to always wake early and start the day so we never struggled to find a lounger! We made some amazing memories on this adventure that we will keep with us forever and I am so grateful to the staff for making our stay so special in this beautiful country! X

    Apr 13, 2024
  • 5.0 star tripadvisor rating
    Great stay

    Had requested a ground floor tropical view king bed room and when we arrive they only had third floor available. Luis at reception was so helpful in getting another room arranged in the second floor (no so many stairs!). He was very professional and helpful in getting everything arranged and transferred smoothly.

    Apr 08, 2024
  • 5.0 star tripadvisor rating
    Would recommend and will be back!

    This my first time here, my sisters fourth and our friends third. Loved this resort! The grounds were beautiful!! So lush and well kept! The beach is lovely to walk along and swim in - it was very windy during our stay (first week of April) so the waves were amazing and so fun! The pool is big and the water is heated - hate those icy pools at some resorts. The rooms were nice and cleaned well each day. The food was phenomenal! We ate at the buffet 4 nights, the Japanese one night which was very good and fun! The Italian - very good! And the Mediterranean which was okay but I wouldn’t say I wouldn’t recommend it. It was nice that there are no limits on the a la cartes. You do have to wait a bit if you arrive after 6:30/7:00 but worth it and not too long. Have to make a reso for the Japanese which we did our first night. The staff were all super friendly and helpful! Thanks so much! I’m sure I’ll be back!

    Apr 08, 2024
Prices per person based on double occupancy including round-trip airfare via U.S. certified air carriers and round-trip airport/hotel transfers when arriving at airport closest to destination (for exceptions see Frequently Asked Questions), hotel taxes and baggage handling, fuel surcharges, and all pre-collected U.S. and foreign taxes. In some instances, pricing may specifically apply to one of multiple flights on select departure days. All packages are based on the lowest hotel/air classes available at time of publication, capacity controlled, subject to availability and change without notice. Promotional pricing may only be available for a limited time. Fees may apply for carry-on and checked baggage-view Baggage Policies. Some resort fees, environmental levies and departure taxes are not included and may be payable in resort. View Frequently Asked Questions for more information. Apple Vacations is not responsible for errors or omissions. Cancellation policies apply. Bookings are subject to the Fair Trade Contract. All public charter flights are operated by ALG Vacations Corp: Allegiant Air: PC 18-231, A319-156 seats or A320-186 seats /PC 18-234, A319-156 seats or A320-186 seats; Miami Air operated by TUI Airlines Belgium N.V. : PC 19-085 & PC 19-117, B737-800, 180 seats/PC 19-091, B737-800-183 seats; Swift Air: PC 19-092, B737-400-150 seats; Viva Aerobus: PC 18-228, A320-180 seats/ PC 19-079, A320-180-185 seats/PC 19-094, A320-185 seats. CST2139014-20 120319