Iberostar Tucán hotel is truly a unique stay, guests can encounter all sorts of monkeys, tropical birds, fish, turtles, and other indigenous flora and fauna which makes this hotel a proud holder of Green Globe Certification. That’s not all, from thrilling entertainment to scrumptious dining options, your all-inclusive stay in Riviera Maya is bound to be exciting and relaxing!


Resort Details


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Hotel Advisories

Advisory STUDENT/YOUTH GROUPS POLICY: In order to maintain a family oriented environment, Iberostar Hotels and Resorts will be implementing a policy directed at student/youth groups. Students/youth are considered by the hotel as any person between 16 and 23 years of age. In addition to the Spring Break Policy instituted for all bookings traveling in the months of March & April, Groups shall adhere to the following conditions: · All student/youth groups must be preapproved & will be reviewed case by case
Advisory Family Room - category has a minimum occupancy of 4 paying guests. If this requirement in not met, the hotel will deny the booking.
Advisory The state of Quintana Roo will be charging a sanitation tax of $1.64 USD, per room per night. This amount is not included in your vacation price and will be collected at your hotel. This fee is subject to change at any time without notice by the hotel.

General Policies & Fine Print

Check In: 3:00 PM
Check Out: 11:00 AM
Minimum Check-In Age: 13
General Policies:

Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds. 

Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.

Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.

Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.

General Information - Room taxes and service fees are included in vacation price.  Minimum night stay restrictions may apply.  Reservation changes may not be permitted unless authorized by the hotel.

Customer Ratings & Reviews

TripAdvisor Traveler Rating

4.5 10832 reviews
  • 5.0 star tripadvisor rating

    Awesome experience. Huge shoutout to Joan at the information desk for helping my friends and I plan events, schedule taxis, and he also gave great recommendations. Joan was an awesome host and we had a great time at Tucan

    May 29, 2023
  • 5.0 star tripadvisor rating
    Mexico holiday

    We have a good time, the entertainment team are great,the activity’s are great for the kids and the adults to participate in, the foam party was great fun and was very lively and entertaining. Charlie the animation knows how to have a great laugh and is really good sport and super friendly towards kids and speaks very good English.

    May 28, 2023
  • 5.0 star tripadvisor rating
    Food at Iberostar

    Meats were delicious! Was a fun dinner served family style which allowed everyone to try all items on the menu. The service was great and attentive…Would recommend if staying at Iberostar Tucan in playa Del Carmen.

    May 26, 2023
  • 5.0 star tripadvisor rating
    Will not disappoint

    Absolutely live this resort. BONSI restaurant is the best. They accommodated our family of 8 very well. Lots to do and very relaxing. I highly recommend bringing your family to check out this all inclusive experience.

    May 26, 2023
  • 5.0 star tripadvisor rating

    Fantastic visit from 10-24 May. The weather has been fantastic. The beach is incredible, and only had issues with seaweed 2 days out of 14. The other days the water was crystal clear with loads of different fish. The rooms are spacious, with a lovely big shower room and a big balcony. The food is excellent. I only ate at the buffets, but the choice was incredible. A Selection of various fish each evening, or steak, roast pork or chicken, along with a whole host of different world cuisines. There really is something for everyone. The real selling point of this hotel, in my opinion is the setting and the wildlife. The hotel is built around a jungle, where you will regularly see Howler Monkeys, peacocks, lemurs, agouitis, flamingos and various other tropical birds. Even away from the jungle you cannot walk too far without bumping into an iguana or some other native creature. Overall a fantastic 2 weeks holiday in paradise. I would definitely recommend to anyone that wants a tropical break, with fantastic wildlife, great staff and total relaxation.

    May 22, 2023
Prices per person based on double occupancy including round-trip airfare via U.S. certified air carriers and round-trip airport/hotel transfers when arriving at airport closest to destination (for exceptions see Frequently Asked Questions), hotel taxes and baggage handling, fuel surcharges, and all pre-collected U.S. and foreign taxes. In some instances, pricing may specifically apply to one of multiple flights on select departure days. All packages are based on the lowest hotel/air classes available at time of publication, capacity controlled, subject to availability and change without notice. Promotional pricing may only be available for a limited time. Fees may apply for carry-on and checked baggage-view Baggage Policies. Some resort fees, environmental levies and departure taxes are not included and may be payable in resort. View Frequently Asked Questions for more information. Apple Vacations is not responsible for errors or omissions. Cancellation policies apply. Bookings are subject to the Fair Trade Contract. All public charter flights are operated by ALG Vacations Corp: Allegiant Air: PC 18-231, A319-156 seats or A320-186 seats /PC 18-234, A319-156 seats or A320-186 seats; Miami Air operated by TUI Airlines Belgium N.V. : PC 19-085 & PC 19-117, B737-800, 180 seats/PC 19-091, B737-800-183 seats; Swift Air: PC 19-092, B737-400-150 seats; Viva Aerobus: PC 18-228, A320-180 seats/ PC 19-079, A320-180-185 seats/PC 19-094, A320-185 seats. CST2139014-20 120319