General Policies & Fine Print
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.
Customer Ratings & Reviews
TripAdvisor Traveler Rating10832 reviews
Awesome experience. Huge shoutout to Joan at the information desk for helping my friends and I plan events, schedule taxis, and he also gave great recommendations. Joan was an awesome host and we had a great time at Tucan
We have a good time, the entertainment team are great,the activity’s are great for the kids and the adults to participate in, the foam party was great fun and was very lively and entertaining. Charlie the animation knows how to have a great laugh and is really good sport and super friendly towards kids and speaks very good English.
Food at Iberostar
Meats were delicious! Was a fun dinner served family style which allowed everyone to try all items on the menu. The service was great and attentive…Would recommend if staying at Iberostar Tucan in playa Del Carmen.
Will not disappoint
Absolutely live this resort. BONSI restaurant is the best. They accommodated our family of 8 very well. Lots to do and very relaxing. I highly recommend bringing your family to check out this all inclusive experience.
Fantastic visit from 10-24 May. The weather has been fantastic. The beach is incredible, and only had issues with seaweed 2 days out of 14. The other days the water was crystal clear with loads of different fish. The rooms are spacious, with a lovely big shower room and a big balcony. The food is excellent. I only ate at the buffets, but the choice was incredible. A Selection of various fish each evening, or steak, roast pork or chicken, along with a whole host of different world cuisines. There really is something for everyone. The real selling point of this hotel, in my opinion is the setting and the wildlife. The hotel is built around a jungle, where you will regularly see Howler Monkeys, peacocks, lemurs, agouitis, flamingos and various other tropical birds. Even away from the jungle you cannot walk too far without bumping into an iguana or some other native creature. Overall a fantastic 2 weeks holiday in paradise. I would definitely recommend to anyone that wants a tropical break, with fantastic wildlife, great staff and total relaxation.