Iberostar Tucán hotel is truly a unique stay, guests can encounter all sorts of monkeys, tropical birds, fish, turtles, and other indigenous flora and fauna which makes this hotel a proud holder of Green Globe Certification. That’s not all, from thrilling entertainment to scrumptious dining options, your all-inclusive stay in Riviera Maya is bound to be exciting and relaxing!


Resort Details


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Hotel Advisories

Advisory STUDENT/YOUTH GROUPS POLICY: In order to maintain a family oriented environment, Iberostar Hotels and Resorts will be implementing a policy directed at student/youth groups. Students/youth are considered by the hotel as any person between 16 and 23 years of age. In addition to the Spring Break Policy instituted for all bookings traveling in the months of March & April, Groups shall adhere to the following conditions: · All student/youth groups must be preapproved & will be reviewed case by case
Advisory Family Room - category has a minimum occupancy of 4 paying guests. If this requirement in not met, the hotel will deny the booking.
Advisory The state of Quintana Roo will be charging a sanitation tax of 32.57 MXN (approx. $2.50 USD) Eco tax, per room per night. This amount is not included in your vacation price and will be collected at your hotel. This fee is subject to change at any time without notice by the hotel.

General Policies & Fine Print

Check In: 3:00 PM
Check Out: 11:00 AM
Minimum Check-In Age: 13
General Policies:

Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds. 

Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.

Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.

Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.

General Information - Room taxes and service fees are included in vacation price.  Minimum night stay restrictions may apply.  Reservation changes may not be permitted unless authorized by the hotel.

Customer Ratings & Reviews

TripAdvisor Traveler Rating

4.5 11082 reviews
  • 5.0 star tripadvisor rating
    Second honeymoon

    The friendliness of all the staff is amazing and why we chose to come back. The buffet restaurants are a pleasure to enjoy any meal. The beach is well kept. The animals make the experience worth every single day being away from home. My favorite are the monkeys!🐒

    May 16, 2024
  • 2.0 star tripadvisor rating
    "All included hotel". Food is not good.

    This hotel provides meals. It is "all included". So, check food before eating. It is RELEVANT to our travel experience. Controla lo que comes.¡¡¡¡¡¡¡¡¡¡¡¡¡¡¡¡¡¡¡¡¡¡¡¡¡¡¡¡¡¡¡¡¡¡¡¡¡¡¡¡¡¡¡¡¡¡¡¡¡¡¡¡¡¡¡¡¡¡¡¡¡¡¡¡¡¡¡¡¡¡¡¡¡¡¡¡¡¡¡¡¡¡¡¡¡¡¡¡¡¡¡¡¡¡¡¡¡¡¡¡¡¡¡¡¡¡¡¡¡¡¡¡¡¡¡¡¡¡¡¡¡¡¡¡¡¡¡¡¡¡¡¡¡¡¡¡¡¡¡¡¡¡¡¡¡¡¡¡¡¡¡¡¡¡¡¡¡¡¡

    May 15, 2024
  • 5.0 star tripadvisor rating
    Fantastic family stay!

    I spent a great deal of time finding a perfect place for our family and this place was fantastic. We booked last minute deal there and we couldn't have better vacation. Originally we booked tropical room at Quetzal part of it and we decided to upgrade to ocean front at Tucan. Both hotels are exactly the same and share all the same amenities, so it doesn't make a difference which one you stay at. Ocean front room was so worth it. We had exceptional service everywhere and the grounds/room/common areas were so clean. Lots of activities every day and shows on the beach. We had our three year old daughter and she loved the jungle and all the animals on site. The food was delicious. We explored all the restaurants on site, but the buffet was also amazing. We got massages which were great and used on site spa. The pools were great, they never really got crowded. They also have a kids pool and playground and the bar pool for adults only. The location is also perfect, right on the beach and less than 10 minutes cab drive to downtown. I recommend everything about this hotel. You will enjoy it so much. Thank you!

    May 14, 2024
  • 5.0 star tripadvisor rating
    Nice staff

    Staff is very nice, resort is clean. A/C in rooms aren't bad. Dani helped me check in and she was really nice. Love the swim up bar. Big beach access, connects with other resorts so you can walk down the beach. Different food options. Open seating on beach

    May 08, 2024
  • 4.0 star tripadvisor rating
    Iberostar Tucan

    The grounds are amazing and we love it. We are members of the club and come two or three times a year. I cannot say enough about the entire staff, the club membership staff gives 110 per cent to make you happy and the rest of the staff at the entire hotel is friendly and helpful. Us members don’t like the new rule that the restaurants no longer take reservations. We do not want to stand in a line. We love the guitarist-singer Oz Barba and he always has a large crowd who appreciate his talent. It would be nice to have singers and musicians in the bars at night again like it used to be. Also I remember when you could get breakfast at the beach, that was wonderful and I still miss it. I hope corporate will listen to members who pay a lot of money to join the club. We see many old ways and perks eliminated. Thank you to the amazing staff for all your hard work

    May 08, 2024
Prices per person based on double occupancy including round-trip airfare via U.S. certified air carriers and round-trip airport/hotel transfers when arriving at airport closest to destination (for exceptions see Frequently Asked Questions), hotel taxes and baggage handling, fuel surcharges, and all pre-collected U.S. and foreign taxes. In some instances, pricing may specifically apply to one of multiple flights on select departure days. All packages are based on the lowest hotel/air classes available at time of publication, capacity controlled, subject to availability and change without notice. Promotional pricing may only be available for a limited time. Fees may apply for carry-on and checked baggage-view Baggage Policies. Some resort fees, environmental levies and departure taxes are not included and may be payable in resort. View Frequently Asked Questions for more information. Apple Vacations is not responsible for errors or omissions. Cancellation policies apply. Bookings are subject to the Fair Trade Contract. All public charter flights are operated by ALG Vacations Corp: Allegiant Air: PC 18-231, A319-156 seats or A320-186 seats /PC 18-234, A319-156 seats or A320-186 seats; Miami Air operated by TUI Airlines Belgium N.V. : PC 19-085 & PC 19-117, B737-800, 180 seats/PC 19-091, B737-800-183 seats; Swift Air: PC 19-092, B737-400-150 seats; Viva Aerobus: PC 18-228, A320-180 seats/ PC 19-079, A320-180-185 seats/PC 19-094, A320-185 seats. CST2139014-20 120319